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Water supply leak under my premises
Hoping someone on here as had a similar experience and/or can advise me on the best route of action to take. Basically I have a leak under my business premises which is flooding my workshop. I have been in touch with Yorkshire water and they have been to investigate and told me that it is a supply pipe running under my…
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Severn Trent's flawed business model
Just had my bill for 2025 which is a 29% increase from last year, and by the way is a 97% increase since 2016. They now have a cute little "what makes up your bill" explanation as to where your money goes. Well 11% goes on interest charges relating to borrowing (what decent company pays 11% to borrow money!) and 12% goes…
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United Utilities - number of people in property
Like many, im looking at getting a water meter but I logged on to United Utilities to check various things. My bill is going up to just over £1200 per year for a 3 bed house, I know its going up but this seems a lot. On the UU web site there is a section that says Update Your Details and I noticed that it was pre-filled…
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How to reduce the cost of your water bill...
Water companies often charge you for the removal of rainwater from your property. It shows on your bill as " Surface Water" and is a fixed amount irrespective of whether you have a meter. This charge was added in the 2000's because the water companies realised that most people don't know where the water that goes down the…
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Southern Water price increase 2024/25
Southern Water's website states that "for the average household, water only bills will go up by 7.7%". Later down the page, under "Charges for assessed properties" there's a table showing that water charge prices for single occupier properties drop by 9.6% and for 1 to 5 bedroom properties, prices increase by 14.1%.…
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southern water increase
wow! over 50% increase
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FORCED TO MOVE TO METERED WATER - CAN I PAY FOR ACTUAL USE?
We are being forced to switch to metered water fees from April. I don't want to pay estimated usage, this has caused issues with our electric and gas and trying to get credit back from our supplier (about £1k) Am i able to read the water meter each month, and get an actual bill? Or, if they don't want to read the meter…
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Water meter
I'm not sure how many people check their water meter, but they can leak too and cost you money. Recently turned my water off to do a job in house and found it still turning the meter!!. The water company had no checks to see how long it had been like this but they did give me some compensation and a new meter. Good to…
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Severn Trent no more split bill
We're on an unmetered supply and have for as long as I can remember been able to split the bill and pay in two instalments. This year the entire amount is due in April, which comes as a shock, given the significant price increase. In the 25/26 charging document it reads "We normally send unmetered bills in February/March…
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Water bill: checked no leaks
Hello everyone I'd appreciate anything that you can suggest. Two of us plus a dog in our house. Our water bill (Southern Water) has just risen to £125 per month. I've checked that the meter doesn't keep turning when the stopcock is off; it doesn't. Apart from checking that the number on the meter and the bill match, is…
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Will requesting a meter trigger reassessment
Hi, moved into a property last year that Southern Water say cannot have a meter. It is assessed as 2 bed (although it was extended several years ago). I my previous metered property my bill was -£450. My assessed bill was -£530 and so I left it at that. With planned hikes I'm wondering about challenging for a meter (other…
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Domestic Rateable Value for water bills?
Thames Water currently charge me £514.32 a year (paid as 8 months @£64.29) for my home water based on my domestic rateable value of 190. It's been the same rateable value on my bills for 30+ years (I have every bill - was just £120.56 in 93/94). A recent newspaper article said Thames wanted to increase their prices by 53%…
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Thames water bill more than gas & electricity combined!
Hi, my water bill has gone up over the past 12 months without any particular extra usage and even over winter without needing water the plants that frequently. It is 50% more than my gas & electricity combined!! Should I investigate for a leak. BTW, i am with thames water.
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Parents switching to a meter, meter already existing - confused!
My elderly parents asked me to help them look through their bills and accounts. I noticed that their water bill was huge. Well over £1,000, and by comparison my husband and I have been paying less than £500 per annum, on a meter which I Googled and it seems that is about average for a Severn Trent customer, as my parents…
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High Water Rates - pension credit and can you get money back?
Hello, my sister and I are trying to help my 85-year-old mum sort out her lot - she's always refused to let us see her bills before but hasn't known what they are for years because she's blind in one eye and half blind in the other. We discovered she's paying £108 a month water rates (I pay £28 a month on a meter for a…
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Direct Debit Discount
Does anyone know if Northumbrian Water still offer a discount for paying by direct debit? Specifically, I don't have a water meter and I pay over 10 months. I've not been able to find a definitive answer online, and there's no mention of it on the bill I've just received. Thanks
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Severn Trent water bill rise
I’m not on a meter have 4 people in house with 3 bedrooms and one bathroom. My bill has gone up by nearly 18% but average rise is 7% for Severn Trent . How can it be so high. I’m sure year before 23/24 it went up by 14%. Do they know how much I am using
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Severn Trent, septic tank and soakaways so why is my bill so different?
I'm getting slightly confused by my bill. We aren't on a meter and we have soakaways/septic tank as we are rural so are only paying for freshwater. I can see our rateable value, tarrif charge and fixed charge but I struggle to think our bill has gone up from £35.90 to £50.49 a month- almost £15 just for freshwater water.…
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water meter is cheaper
doing a full review of all my outgoings i thought it would be good idea to call northumbria water up my account all up todate , and been on a meter for about 10+ years give or take i asked would it be cheaper being on a the fixed rates, and answer is NO living on my own is £26pm on a meter or the fixed rates £46pm so if…
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Help with water bill charge!
Hi! I'm looking for some advice with a messy situation that has come up. I moved into a rental property this academic year and live with my boyfriend and flatmate. It's an old house with a shower, 2 sinks, toilet and washing machine. My boyfriend lived at the property last academic year (also 3 people) but the bills were…
