Huge increase in our Thames Water bill from October of this year

The_Fella_London

Following a recent bank statement indicating a much bigger spend than usual last month, I have discovered our Thames Water bill went up from £75 a month to a staggering £257 from the beginning of October of this year. A second payment for the same larger amount has just gone out. This is roughly 3.5 x the usual amount. Obviously I am going to call them, but has anyone got any thoughts or advice on this, just so I am prepared. Could this be right? If it is, I am going to be in real trouble, as I can't afford to pay such a huge amount every month.

daveyjp

Amounts don't mean anything.  You need to compare your consumption figures and cost per cubic meter over the last 12-24 months and ensure all previous readings were accurate.

Robin9

Are you on a meter ?    Could you please post the meter readings for the last few tears ?

Can you read the meter yourself?

TheMilkmansDad

have you actually logged into your account and looked at your bill to see why it's that amount?

The_Fella_London

I am not sure - we have had a direct debit instalment plan set up since we moved around 6 years ago, and it has been a similar amount every month. In fact, a year ago it was £82 a month, so seems to have gone down a bit, apart from the most recent two payments. I can check for a meter, but not even sure when it was last read.

Robin9

The_Fella_London said:

............., but not even sure when it was last read. 

 

That will be on your bills but it's good practise to read your own meters