Water meter hasn't been read for ages!

nev.obrady

My water meter hasn't been read by United Utilities since 06/12/2022, although I do provide them with my own readings at the end of every month.

Can I claim a penalty payment under the new rules that came into force this summer?

matelodave

Why do you expect compensation?

If you give them readings and they bill you based on those readings there's nothing to compensate.

stripling

nev.obrady said:

My water meter hasn't been read by United Utilities since 06/12/2022, although I do provide them with my own readings at the end of every month.

Can I claim a penalty payment under the new rules that came into force this summer?

You don't actually know if it hasn't been read  unless you have reported it. This is because it could be an issue with the mobile digital readers. You need to speak to your water company who will investigate. This happened to me and it turned out the van was passing but the digital reader malfunctioned for 11 addresses. They won't know unless it is flagged. 

I had someone in the company monitor this for a couple of years. She chased it up every six months at billing time. Then the problem was solved. 

There is also a very small number of mobile 'readers' per region.