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119 water outages. SWW
I began counting the occasions after it became obvious there was a problem. 119 in a decade. Only 57 since 2020. Usually 3 hours but sometimes longer. I'm on the Priority Register though this hasn't helped. At least 50 emails sent. I admit they say I must use the Consumer Council for Water. As they are the guilty party I…
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Thames Water - Causing more than water problems.
I decided to have a water meter fitted in a two bedroom flat. I live alone so it made sense. Thames Water came and fitted the smart meter - I had been told on the phone prior to it being fitted and by the fitter that once fitted I will only be paying for water used and that it was now fully working. I received my first…
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Late payment charges on bills
Hi An odd one here. We own 4 business units which were tenanted until 2 years ago, we are currently converting them, so clearly liable for any charges. However, for one of the units we never received a bill until we received a debt collector letter last week. At this point, we discovered that although the other units incur…
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TW smart water meter 2 inlets
Hi total newbie here. I had Thames Water install a water meter recently, but I've just realized there's another inlet for just the bath and washing machine. Somehow the first inlet works for the bathroom tap but not the bath? I've seen a bit on the TW website about having to pay for a second meter which I'm loathe to do…
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Water Bills Set to Rise for Majority
In articles last year I was let to believe the increase in water bills was to be spread out over 5 years, but the way I read this it is coming all in one year. https://www.moneysavingexpert.com/news/2024/12/water-bills-rise-england-wales-2025/
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Saving shower water
When we we’re experiencing droughts a couple of years ago I bought a couple of buckets and started saving our shower water to flush the loo with. I also bought a bowl that fits in the wash basin and saved water from washing our hands. We saw our bills drop from around £42 a month to just under £19. Needless to say we’re…
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Severn Trent water taking payment
So moved onto a water meter want to say around early October since then I’ve been paying £40 into my account come end of this month I’ll be £200 in credit when do they actually take a reading and take what’s owed
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Severn Trent installed Water Meter without home owners consent
On a routine lead pipe
replacement request, Severn Trent installation team fitted a water meter whilst
connecting the new MDPE pipe . They informed me about the water meter after it
was installed but before the hole was re-filled. I immediately informed the installation team that I
was not happy about this, however they…
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Water meter replace impossible
I moved house august 2023 and in my new flat 1 room 2 adults and 1 child 10 yrs we accrued average charge for 261 liters a day in the last 4 month. Boiler has been replaced along with radiators in November. In 2024 we accrued average consumption of 349 liters per day. This is 88 liters more per day every day. I believe the…
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Water bill
Hi all i live in a room in a house, there are 9 rooms in total and from the outside the building looks like a house, the property doesn’t have a water meter up until the last month the water bill for my room was in the landlords name, but I think because I complained about the landlord as I’m living with junkies who sleep…
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Confusion over price increases
By way of context, I live in the Thames Water area and have a water meter. I saw today's article about water bills going up next April. According to that article in the TW region bills are increasing in April 2025 by 25%. This caused me to look back as I have only just paid my latest bill which was a big increase compared…
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Is anyone else seeing a huge increase in Thames Water bill?
Hi folks, new to this forum but wanted to check if there was a wider trend with Thames Water hiking bills, whether I have any right to reject. It's unclear to me what Ofwat have allowed given the situation with their financial black hole. My bill (for two people) has gone from £18 to £60pcm. Any similar stories or advice…
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New meter
Hi, I've missed a couple of calls from Anglian Water saying that they want to exchange my water meter. Anything to be aware of/reason not to? Thanks
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Severnt Trent Water Standing Charge ?
Received our STW water bill today, previously they added about £8 for road drainage, today they have now added a standing charge for water and another for waste water adding approximately £25 to the bill ?
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Refundable Deposit request by clear business water
Hi I’d like to discuss or make people aware of a letter I received from clear business to my home address. Clear business has demanded that I pay a refundable deposit for water services. It doesn’t state the actual amount or any explanation what this is for or why it has come about ? No details are given apart from if not…
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Water Pressure
Is there a minimum permitted water pressure ?Our shower (over bath type) often does not have adequate pressure to fire up the boiler - particularly at 8am ! At other times - sometimes - it is fine ! I think that the number of new housing devvelopments around us is responsible
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Shared Water Supply Issues
Not sure if anyone has advice- we have a 1940's semi with a shared water supply with our neighbour and a farm about 100 metres away- the farm obviously uses a lot of water which often leaves the houses without any at all, which causes things like our boilers and washing machines to stop working- the houses have water…
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United utilities - too much water used?
Just received a letter saying that I'm using more water than usual. What is perplexing is that I don't have a water meter?? How do they know I'm using more water than usual?? Has anyone else received a letter from them saying this? Would be grateful for any clarification. Thank you.
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Text from UKSearch in my ex partners name
My ex-partner and I shared bills, and he was the sole account holder. Recently, I received a text from UKSearch in his name about a named water company that supplied our water during our shared living. They asked him to check his account (with an account reference) for a letter. I’m concerned about several things: 1.…
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Help with latest egregious water bill - £1650 for 6 months?!
Hi all, Need some advice on what to do with my latest water bill from Thames Water. I've been billed for the last 175 days at nearly £1650. Keeping in mind it is only myself my partner living here in small 2 bedroom flat without a garden it's pretty much inconceivable that we've used this much water - 519m3 they've said.…
