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Water usage too high
Hello, I am hoping someone on here can advise me. My 89yr old mum lived in a 3 bed bungalow and her water usage seemed high 144m3 for seven months as an example so I queried this with the TW and after lots of complaining and cancelling the DD they sent someone out and said there is no leak their end. Mum went into a care…
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Water bill higher than usual
I live alone in a 1 bedroom flat above a shop with no garden or pets, my previous water bills have been as follows: 18th Jan 2023 - 12th Jul 2023 12 cubic metres of water used £24.83 13th Jul 2023 - 13th Jan 2024 20 cubic metres of water used £34.04 Now my latest bill is as follows: 14th Jan 2024 - 9th Jul 2024 49 cubic…
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Priority Customer
We are off water this morning - I am registered as a PRIORITY CUSTOMER but have received no txt or email informing me of a fault or how long a repair will take - its been 6 hours now What is the point of being a priority customer ?
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Buying a property that has never paid for water
Any advice welcome! We have found out a house we are interested in buying has never paid for water. They have never received a bill, or made any payment. We’re talking 30+ years. It’s been empty for some time but where do we stand if we buy it. Are we responsible from the day we move in to get officially registered, or do…
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Thames Water - estimated readings for 3 years
My in-laws (pensioners) received a huge bill from Thames Water and this has caused them distress. Upon checking it further, I can see that they have been using estimated readings for 3 years. It's the first actual reading that they have taken. I thought that Thames water were obliged to take actual readings more frequently…
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Im getting free water!?
Hello, What do I do if my water meter readings are obviously wrong, and Im essentially getting free water? Our 2 most recent water meter readings for December 2023 to May 2024 says that our family of 4, are only using 5 litres of water per day, and May 2024 to November 2024 only using 6 litres per day, compared to our…
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Shared supply question on billing & installing own supply
Hey everyone, not sure if this is the right place unfortunately as I couldn't find a sub topic but it does tie in somewhat with what I want to ask. I've been having issues with the stopcock in my kitchen, it needs replacing and I've contacted United Utilities over the location of the outside cut off or main street valve.…
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Welsh Water - leak would have been identified sooner if notified of increased direct debit
Hi, I recently tidying up my bank account when I noticed that my direct debit for Welsh Water had increased from May 2024 from £66.50 per month to £115.50 per month. I contacted Welsh Water to ask why and they said it looked like I may have a leak and duly sent me a video to establish whether it was internal or external to…
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Water smart meter randomly showing extreme high usage
Bit of background - I bought my home in Sept 2023. Water meter was read when I arrived and I was told there was a smart meter. I paid monthly DD the same amount as the house I lived in before, however with one less adult I thought it might be slightly less in usage but left as it was. There is just me and my two children…
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Water meter driveway
So had it in a month and this is how it’s starting to look on my driveway should I be ringing them back to sort this or is it ok personally doesn’t bother me but does look a mess.
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COSC Waste GOG
The above entry has appeared on my recent water bill, with a credit against it. I don't particularly want to contact them, but I'm curious about what this phrase stands for. I have looked on the internet, but I can't find any reference to do with water. I haven't been without access to water during the last 6 months (which…
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ES Water - combined water and sewage bill - beware estimated bills
The new combined bill for ES Water to include the old Anglia sewage has obviously roughly doubled the monthly DD, this is as expected. In my case, the increase has coincided with some estimated and some actual meter readings catching up to actuality - with alarming results.Over the last three years there have been a mix of…
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Increased usage and perhaps a tiny leak
For years my average daily usage has been 65 litres, starting this year it jumped t 75-80 and has stayed there. I haven't started taking showers more often so I checked the Elster water meter on the road. I even closed the toilet valve, toilet doesn't leak water by the way. Slow flow indicator showed 9 small notches in 15…
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Sewage in my dishwasher
To cut a long story short.... I have sewage only pipes which join a combined sewer across the road. When it rains (badly) the water and sewage backs up my drains and pumps up the drain under the kitchen window. Itgets up the dishwasher outlet pipe and also flows down the side path into the back garden. Severn trent have…
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Various issues with water company
Hi, We recently purchased a property and discovered there are two water meters as back in 1985 it was turned into two flats and then back into a single dwelling in 1990. The first issue is that I am paying £100 a month for water. They can not tell me why the direct debit has worked out to be this high, I have yet to pay…
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BW Legal - Is it time for all complaints to become ONE VOICE?
How many lives have the bottom feeding actions of BW Legal caused problems for? How many individual voices of complaint have gone unheard because BW Legal have the means to shout louder and hide all the complaints in the clutter of legal noise they are able to generate? Is it time for all those voices of complaint, be they…
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Once a certain percentage have water meters do you think
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One house but two water meters
Hi, We recently moved into a house that was two flats from 1988-1990, at which point it was turned back into a single house. I assumed I was getting billed for 'as one' house, which we are but paying double apparently as we have two meters. Someone is coming out from affinity water to take a look. They have it down in…
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Undercharged for Water
I have recently had a call from my water company advising that i have a credit of over £300 on our account which was odd. I live in a house with me, my wife and 2 children but Anglia Water advised that we are only using the amount of water a single person would be using. We had someone come round and take a meter reading…
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outrageous Bill
south staffs water are trying to charge me £775.83 with Balance brought forward of £165.00 CR with a remainder of £610.83 to pay for the time period from 19th March 24 2nd September 24 3 bed house, 2 adult 2 children one 9 one 2, 10 minutes showers 3-4 a week on average, about 7 loads of washing a week is it just me or is…
