Water bills

Similar-but different question/thoughts to other recent thread in unmetered property -hence new thread . any thoughts/guidance/experience of following situation :smile: am landlord of property . property currently empty /no water usage and is between tenants . as in past-we simply have notified the water company . property…

I have a water trough in a field, the meter is outside my field on council land. The meter has been covered by 'spoil' from roadworks to the depth of a meter since 2021 and the council deny that it is their waste, The meter was uncovered in June this year and I recieved a bill for £15,000 which I am arguing about, they…

Hi , Seeking your views on this , I recently received my bill and queried with the company why my bill was higher the average for the area and my neighbours , when usage is likely to be lower as often work away ? I thought I was on an unmetered rate but was told that I was on an assessed charge as a meter had been…

I am a Thames Water customer. I want to know how much I should pay on their rateable value tariff vs assessed household charge. I can't find any information on their website which would enable me to calculate this. Where can I find such info, or even a rough guide? The RV is 117 and it's a 4 bedroom house.

After receiving this year's water bill of £1,168 (£97 per month over 12 months) I decided to change to a water meter due to the increase in cost from the previous year. I had been meaning to do this for a while, but for a few years my adult children had boomeranged back to living with us (divorce and landlord selling…

I have just received my water bill, but instead of every 3 months it has gone to monthly, but the cost they are now asking for, is that of every 3 months.

Millions of households face jump in water bills after regulator backs more price risesCompetition watchdog agrees requests from Anglian, Northumbrian, Southern, Wessex and South East to raise household bills…

Hi I’m a United Utilities customer who has a leaking water meter and a much larger bill than usual! UU have been out 3 times and each time providing conflicting advice. Dynorod have also been out and said they cannot touch the water meter pipe work so I’m stuck with a big bill and water leaking in my cavity wall space.…

Hi, I know I’m probably on a hiding to nothing but thought I would explain my situation anyway. I live in a flat built in the 30’s the water supply feeds myself & the flat above so I have been told I can’t have a meter so have been paying for my water based on the RV. I am paying £100 a month & just accepted it but talking…

Same here mine raised by 50% I called them, even had them check meter twice and the men who came to check the me meter said my water usage was consistent. Whatever is going on in that company is unacceptable. 

Hi All. I would like to share my experience with our water meters. When we go away for a few days in our caravan, I always turn the water off..as once we had a leak in our old address. I do this outside at the actual water meter , which is usually a little round flap found mainly on the perimeter of your property. Anyway,…

Does anyone have experience going through KP Legal to claim for distress after a cyber attack / data leak? I have signed up to this, but wondering whether it's a bad idea. I thought it might be a quick way to make some cash from the data leak, and Southern Water deserve to face recompense as they are awful. But I don't…

The average Severn Trent water bill is going up by 22% from 1st April, according to MSE. https://www.moneysavingexpert.com/news/2024/12/water-bills-rise-england-wales-2025 However, I just had my bill come through (for a non-metered, residential supply) and it's gone up by 30%. Do Ofwat set different increases for metered…

We bought our 30 year old house nearly 5 years ago, water company is southern water. 3 bed house, 2 adults and a toddler. there is an ancient water meter in a hole in the ground out front, it doesn’t appear to be visibly turning, and no obvious leak that I can spot. I can only view the last 2 years of water bills online,…

Just had my latest ST water bill with a statement that they will be "gradually" increasing bills over the next 5 years. My billing rate was 181.95p / M3 on the last bill and now 260.80p / M3 - a 43% increase! When I asked for an explanation, here is the response" "Thank you for your feedback and for raising your concerns.…

Has anyone here had strange problems with their Thames Water smart meter? Since moving into our house last August, our usage data shows random huge spikes – e.g. nearly 4,000 litres in a single day (7 Aug) and 1,700 litres in a day (1 Sept). That’s impossible for us – just two adults in a terraced house with a tiny paved…

Yesterday Thames Water replaced my "dumb" water meter with a new smart meter (with sim card) - does anyone know how long before the new meter will appear in my account? How frequently does it upload readings to my TW account - daily/monthly? I assume there are no apps currently which can be connected to the readings like…

UU tells me that a 4 person household uses 450l a day. We used 288l so in my mind, we're doing well. We flush every time, we power wash the cars, we do laundry and dishwasher whenever we want, shower/bathe every day (sometimes twice ) All for £54 a month (up from £43) But what if that 450l is ancient data? What's to say…

Just wondering if anybody can help There are 5 of us in our house and we've been paying £56 a month - i have just had an email to say that our bills are increasing to £220 a month. Some of that is due to the increase in water prices - our ongoing liability appears to be £100 ish a month and we'll either have to reduce our…

Just spotted that Thames Water have been taking £905 a month from our joint account via DD for the past three months. Our regular payment for years has been £20 pcm for water, but looking at the last bill, it says we owe them more than £5,400! I rang TW, who said there must be a leak on the property. We haven't noticed…