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Thames Water Direct Debit Payments
Earth27
Posts: 3
Newbie
in Water bills
It would appear that Thames Water, although saying they will help with bill payments, in actual fact couldn't care less about their customers.
I recently received my water bill and went on line to set up a monthly direct debit which should have worked out at just under £25 a month. When I tried to set it up TW wanted a first payment of over £100 and then further monthly payments of the same amount. I queried this on the telephone and was told that the extra amount of money was for estimated future use and a price rise and also - "that as the system was automated I would have to pay the said monthly amount".
I therefore had no choice but to pay the full amount on the bill.
Oh, what joy it must be to be a shareholder !
I recently received my water bill and went on line to set up a monthly direct debit which should have worked out at just under £25 a month. When I tried to set it up TW wanted a first payment of over £100 and then further monthly payments of the same amount. I queried this on the telephone and was told that the extra amount of money was for estimated future use and a price rise and also - "that as the system was automated I would have to pay the said monthly amount".
I therefore had no choice but to pay the full amount on the bill.
Oh, what joy it must be to be a shareholder !
0
Comments
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Sorry, I should have added that we are on a water meter.0
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