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Refundable Deposit request by clear business water

Hi 
I’d like to discuss or make people aware of a letter I received from clear business to my home address. 
Clear business has demanded that I pay a refundable deposit for water services. It doesn’t state the actual amount or any explanation what this is for or why it has come about ? No details are given apart from if not paid within 14 days disconnection will be applied for water services. This is a home and I pay council tax to my local council which includes water services and there is no debt. 

Has anyone else received something like this and know what to do ? 

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