Severn Trent water taking payment

magpies79

So moved onto a water meter want to say around early October since then I’ve been paying £40 into my account come end of this month I’ll be £200 in credit when do they actually take a reading and take what’s owed 

FlorayG

Usually every three months, so you should have one soon

magpies79

Ok thanks how do they take the metre reading is
It all done electronically now or do they physically have to come and check it 

MikeJXE

I am with Severn Trent and get a bill every June and December (6 monthly)

My DD is adjusted each time up or down 

I live in a flat and the meter is under the sink so I read it and submit the treading when they make a request 

Robin9

I am with ST as well and mine is every 6 months and read remotely - you may well end up in credit , my last 6 month was £220.  Why not pay be DD ?

magpies79

I do pay by DD it takes £40 a month I’ve only had the water meter 4 months maybe It gets taken 6 months but i thought it just took it monthly 

MikeJXE

Did you not get a bill in December ?

If not it might be best to give them a ring 

magpies79

MikeJXE said:

Did you not get a bill in December ?

If not it might be best to give them a ring 

 No when I change to a water meter got credited like £4 then I’ve paid every month £40 since and just states this…..thought maybe I’d see a bill 12th of jan as that’s 3 months but maybe it’s every 6 months.

Green_hopeful

Our water company takes a reading once a year and then bills us and adjusts the payments. You could send through a meter reading and ask for them to bill you now. 

magpies79

I have been sending manual readings every month send them on the 12th of every month we’ll update it on my account 

MikeJXE

Your DD will be based on your rateable value, how may in your household ?

You could send them a reading to prompt a bill then you will know where you are, just log into your account 

Depending on how much you have used will generate an accurate DD 

Do you know where your surface (roof) goes ? Soakaway or sewer