TW smart water meter 2 inlets

supersaver912

Hi total newbie here. 
I had Thames Water install a water meter recently, but I've just realized there's another inlet for just the bath and washing machine. Somehow the first inlet works for the bathroom tap but not the bath? 
I've seen a bit on the TW website about having to pay for a second meter which I'm loathe to do especially since they have been hounding me for weeks to get this installed (phone calls, texts, emails and letters) and they also clearly didn't realize but not sure if anyone has had anything similar? Can they make me pay for that? 
Thanks!

teaselMay

How do you mean? It usually fits into the main water pipe coming into your house and all of the water goes through it. Have you not got water from the bath taps now?

supersaver912

teaselMay said:

How do you mean? It usually fits into the main water pipe coming into your house and all of the water goes through it. Have you not got water from the bath taps now?

I have 2 different mains by the looks of it. Just has to remove the bath panel (unrelated) and realised there was another shut off valve. Still have water in both but they seem to be completely separate 

MikeJXE

Photo would be good 

teaselMay

Is the valve under the bath just a stop tap for the bath? A service valve effectively.

Try this. Turn the stop tap on the pipe that goes through the water meter off completely. Turn the bath taps on, they should run briefly and then stop

QrizB

supersaver912 said:

teaselMay said:

How do you mean? It usually fits into the main water pipe coming into your house and all of the water goes through it. Have you not got water from the bath taps now?

I have 2 different mains by the looks of it. Just has to remove the bath panel (unrelated) and realised there was another shut off valve. Still have water in both but they seem to be completely separate 

Is your meter under a cover in the street, or is it inside your house?

supersaver912

QrizB said:

supersaver912 said:

teaselMay said:

How do you mean? It usually fits into the main water pipe coming into your house and all of the water goes through it. Have you not got water from the bath taps now?

I have 2 different mains by the looks of it. Just has to remove the bath panel (unrelated) and realised there was another shut off valve. Still have water in both but they seem to be completely separate 

Is your meter under a cover in the street, or is it inside your house?

Water meter is inside house under kitchen sink 

supersaver912

teaselMay said:

Is the valve under the bath just a stop tap for the bath? A service valve effectively.

Try this. Turn the stop tap on the pipe that goes through the water meter off completely. Turn the bath taps on, they should run briefly and then stop

Just tried, bath tap runs completely when everything else stops 

supersaver912

MikeJXE said:

Photo would be good 

Under bath tap bit

MikeJXE

Ok that looks like the incoming main 

Where does the copper pipe go that is connected to the stop valve 

Photo of the meter please