-
What next....meter issues/leak
Hello, After receiving our bill yesterday....I've finally challenged Southern Water as they wanted to up our Direct Debit to £177 per month from August!!! This year has been £72. For context, we are two adults (and one dog) living in a three bed mid-terrace. And before anyone asks....we don't have a pool/hot tub/pond. We…
-
South East Water
Trying to log into my South East Water account to download and pay my latest bill and it fails. Correct email and password, comes up with 'something went wrong'. This has worked fine before. If I click the 'forgotten password' button it claims to have sent me an email but nothing arrives. There are two other options, via…
-
Single Person Water discount
Hi all, does anybody know if you can reclaim on previous years bills where you were eligible for single occupancy but never applied, I can see that the water companies can increase your bills going back as far as they want, but nothing on ofwat or their websites about backdating claims for single occupancy. Would be…
-
Water Bill dispute help if water board not helping
My 86 year old parents noticed a dramatic increase in their water usage, and contacted the water boards, who discovered they had a leak and “fixed it”. Which they didn’t, they called them out again and repaired it properly a second time, so they were told, we contacted them again and they said it is high and they would…
-
South Staffs Water didn't even read my mums meter for her bills
I didn't know that my mum had a water meter , but I since discovered she had it for perhaps 10 years out more. When I contacted South Staffs Water about change of bill payer , they asked for a reading (that's how I found that she had a meter). It was dirty and dusty that it was clear to me that no one could have read the…
-
Water compensation to double for some in England
If you experience problems with your water supply, such as low pressure, outages and poor service, companies in England will pay more in compensation from Wednesday 2 July. Read the full story: Water compensation to double for some in England – you could be due £100s for outages, poor service and more – here's what's…
-
Water Bill
Hi guys. Joined the MSE forum because I have a question about my recent water bill and wanted to get some advice. It’s a bit long but wanted to include as much detail as possible. My bills are 6 monthly and I get an actual reading in May and estimated in November. I have just had my May bill and whilst I expected an…
-
Huge Thames water bill rises 2025/2026 50% + for some
https://www.dailymail.co.uk/news/article-14330437/Thames-Water-hike-customers-prices-sewage.html Way more than supposed rise (35% by 2030) top heavy in 2025 (20%)
-
Help with water bills when someone in the family has Crohn's (but not on benefits)
Just wondering if anyone has managed to get a reduction in their water bill because of a medical condition requiring more water usage than normal - but the family isn't in receipt of benefits. Im with South Staffs Water - tried applying for Watersure to get a reduction but you have to be on benefits to be eligible. Our new…
-
Thames Water - unexpected account credit
Hello all, I just wanted to ask if anyone has received a credit out of the blue from TW? I just checked my account and was surprised to see a credit of over £400. There's no explanation of this on my online account pages. I'm metered and pay £20pm (single household). I went on a meter over a year ago, and before that would…
-
My water bill has increased by 27.5% over £120 a year! Is this reasonable?
I just got my 6 month water bill, I’m on a water meter and my usage has not changed. But when it came, I noticed that they are increasing my direct debit up by £10 a month. I phoned them to ask why (United Utilities, north west) and they said that all bills have been increased by 27.5% and will continue to increase by 3%…
-
Southern water rates increase 2025-26
Hi there I want you to check your new increases if you believe the amount excessive because mine was. An annual for £515 for 2024-25 my increase would have paid “sw” £1147 annualky (work it out) over 100% increase. I rang and challenged it and it was dropped £948. Considering my usage for 2 persons. “Sw” said that…
-
IWNL has said it will increase my Direct Debit by 50% from July
Hi, My supplier has said it will increase my monthly DD from £32 to £52 to 'prevent underpayment on my account'. I want to tell them to foxtrot oscar and cancel my DD - what would happen if I did? Thanks.
-
How are water meters actually read?
My water meter is in the grass verge outside my home - I was having a new boiler installed so decided to switch mains water off there. When I opened the cap I had to dig down through 4 inches of mud to get to the lever, so clearly the meter itself wasn't visible and probably hadn't been for years. As I get supposedly…
-
The 3 AM blip
I experience a 3 AM blip in my water usage at least once a week. What could cause this? My son was at work on Saturday night; otherwise, the house occupants were all in bed. No appliances were running.
-
Thames Water
Hi, I was told by email from thames water that they were doubling my D/D no explanation so I called them and was told that my meter was registering a leak of between 1-3 litres an hour. I asked if they would come and check the meter but was told they only come out for 10 litres or more, so I was told to get a plumber to…
-
Latest water bill surprise
I just received my latest water bill - from Severn Trent - to find the cost of water increased on 1st April by a staggering 43.3%! Further calculations revealed daily standing charges had increased by similar amounts - water supply 34.8%, waste water 47.6%. Are these increases in line with other water companies rates? Is…
-
Time to rethink rainwater harvesting?
It's just started pouring with rain so I've come inside for a cup of tea and now seems an appropriate time to create this post :smile: Anyone who's looked at rainwater harvesting (in the UK!) in the past is likely to have come to the conclusion that it doesn't make much sense in pure financial terms and may not ever pay…
-
Severn Trent - bill changed to unmetered
Hi, for about a year I have received letters from Severn Trent stating that my meter needs to be changed, and I should book an appointment. At the same time I was sent letters by Network Plus. They stated that if the meter is inside my property, I need to book an appointment, but if it is outside my property, they will be…
-
Thames Water Bill - Help Please
Good morning forum Any advice is welcome please. My latest TW bill indicates an increased water usage of 361% on the previous billing period. Accordingly TW have stated in their bill that my DD will now be £144.00 p/m when I was previously paying £18.00 p/m. I am a single person living in a one bedroom flat in a block of 6…
