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Water bill
Hi all i live in a room in a house, there are 9 rooms in total and from the outside the building looks like a house, the property doesn’t have a water meter up until the last month the water bill for my room was in the landlords name, but I think because I complained about the landlord as I’m living with junkies who sleep…
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Confusion over price increases
By way of context, I live in the Thames Water area and have a water meter. I saw today's article about water bills going up next April. According to that article in the TW region bills are increasing in April 2025 by 25%. This caused me to look back as I have only just paid my latest bill which was a big increase compared…
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Is anyone else seeing a huge increase in Thames Water bill?
Hi folks, new to this forum but wanted to check if there was a wider trend with Thames Water hiking bills, whether I have any right to reject. It's unclear to me what Ofwat have allowed given the situation with their financial black hole. My bill (for two people) has gone from £18 to £60pcm. Any similar stories or advice…
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New meter
Hi, I've missed a couple of calls from Anglian Water saying that they want to exchange my water meter. Anything to be aware of/reason not to? Thanks
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Severnt Trent Water Standing Charge ?
Received our STW water bill today, previously they added about £8 for road drainage, today they have now added a standing charge for water and another for waste water adding approximately £25 to the bill ?
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Refundable Deposit request by clear business water
Hi I’d like to discuss or make people aware of a letter I received from clear business to my home address. Clear business has demanded that I pay a refundable deposit for water services. It doesn’t state the actual amount or any explanation what this is for or why it has come about ? No details are given apart from if not…
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Water Pressure
Is there a minimum permitted water pressure ?Our shower (over bath type) often does not have adequate pressure to fire up the boiler - particularly at 8am ! At other times - sometimes - it is fine ! I think that the number of new housing devvelopments around us is responsible
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Shared Water Supply Issues
Not sure if anyone has advice- we have a 1940's semi with a shared water supply with our neighbour and a farm about 100 metres away- the farm obviously uses a lot of water which often leaves the houses without any at all, which causes things like our boilers and washing machines to stop working- the houses have water…
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United utilities - too much water used?
Just received a letter saying that I'm using more water than usual. What is perplexing is that I don't have a water meter?? How do they know I'm using more water than usual?? Has anyone else received a letter from them saying this? Would be grateful for any clarification. Thank you.
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Text from UKSearch in my ex partners name
My ex-partner and I shared bills, and he was the sole account holder. Recently, I received a text from UKSearch in his name about a named water company that supplied our water during our shared living. They asked him to check his account (with an account reference) for a letter. I’m concerned about several things: 1.…
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Help with latest egregious water bill - £1650 for 6 months?!
Hi all, Need some advice on what to do with my latest water bill from Thames Water. I've been billed for the last 175 days at nearly £1650. Keeping in mind it is only myself my partner living here in small 2 bedroom flat without a garden it's pretty much inconceivable that we've used this much water - 519m3 they've said.…
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Water usage too high
Hello, I am hoping someone on here can advise me. My 89yr old mum lived in a 3 bed bungalow and her water usage seemed high 144m3 for seven months as an example so I queried this with the TW and after lots of complaining and cancelling the DD they sent someone out and said there is no leak their end. Mum went into a care…
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Water bill higher than usual
I live alone in a 1 bedroom flat above a shop with no garden or pets, my previous water bills have been as follows: 18th Jan 2023 - 12th Jul 2023 12 cubic metres of water used £24.83 13th Jul 2023 - 13th Jan 2024 20 cubic metres of water used £34.04 Now my latest bill is as follows: 14th Jan 2024 - 9th Jul 2024 49 cubic…
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Priority Customer
We are off water this morning - I am registered as a PRIORITY CUSTOMER but have received no txt or email informing me of a fault or how long a repair will take - its been 6 hours now What is the point of being a priority customer ?
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Buying a property that has never paid for water
Any advice welcome! We have found out a house we are interested in buying has never paid for water. They have never received a bill, or made any payment. We’re talking 30+ years. It’s been empty for some time but where do we stand if we buy it. Are we responsible from the day we move in to get officially registered, or do…
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Thames Water - estimated readings for 3 years
My in-laws (pensioners) received a huge bill from Thames Water and this has caused them distress. Upon checking it further, I can see that they have been using estimated readings for 3 years. It's the first actual reading that they have taken. I thought that Thames water were obliged to take actual readings more frequently…
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Im getting free water!?
Hello, What do I do if my water meter readings are obviously wrong, and Im essentially getting free water? Our 2 most recent water meter readings for December 2023 to May 2024 says that our family of 4, are only using 5 litres of water per day, and May 2024 to November 2024 only using 6 litres per day, compared to our…
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Shared supply question on billing & installing own supply
Hey everyone, not sure if this is the right place unfortunately as I couldn't find a sub topic but it does tie in somewhat with what I want to ask. I've been having issues with the stopcock in my kitchen, it needs replacing and I've contacted United Utilities over the location of the outside cut off or main street valve.…
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Welsh Water - leak would have been identified sooner if notified of increased direct debit
Hi, I recently tidying up my bank account when I noticed that my direct debit for Welsh Water had increased from May 2024 from £66.50 per month to £115.50 per month. I contacted Welsh Water to ask why and they said it looked like I may have a leak and duly sent me a video to establish whether it was internal or external to…
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Water smart meter randomly showing extreme high usage
Bit of background - I bought my home in Sept 2023. Water meter was read when I arrived and I was told there was a smart meter. I paid monthly DD the same amount as the house I lived in before, however with one less adult I thought it might be slightly less in usage but left as it was. There is just me and my two children…
