Suds/Soakaways

Mellymoo27

I’ve just found out I was being charged for surface water at my previous house for 4 years when I shouldn’t have been.  Apparently if there is a Suds/Soakaway system in place you don’t get charged but all the residents on the estate were charged.  People have just found out and are rightly querying it and getting refunds but Seven Trent Water are refusing to accept my claim as more than a year since I moved.

I have asked that this is escalated as a complaint and if I don’t get any joy I’ll look at going to the bank as I paid direct debit.

If you live in a new house it’s likely this will affect you.

if anyone can offer any positive advice to me, I’m open to suggestions.  

Thank you

Green_hopeful

Water companies publish how they will charge their customers in a document called the Household Charges Scheme. Here is a link to Severn Trents Household Charges Scheme. https://www.stwater.co.uk/content/dam/stw/regulatory-library/Final-Scheme-of-charges-2023-24.pdf  On page 12 it explains that if your surface water doesn’t get discharged to the sewer you don’t have to pay and they will back date it to the date you moved in. If you ring up and refer them to their Household Charges Scheme they should listen.