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Sewage in my dishwasher
To cut a long story short.... I have sewage only pipes which join a combined sewer across the road. When it rains (badly) the water and sewage backs up my drains and pumps up the drain under the kitchen window. Itgets up the dishwasher outlet pipe and also flows down the side path into the back garden. Severn trent have…
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Various issues with water company
Hi, We recently purchased a property and discovered there are two water meters as back in 1985 it was turned into two flats and then back into a single dwelling in 1990. The first issue is that I am paying £100 a month for water. They can not tell me why the direct debit has worked out to be this high, I have yet to pay…
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BW Legal - Is it time for all complaints to become ONE VOICE?
How many lives have the bottom feeding actions of BW Legal caused problems for? How many individual voices of complaint have gone unheard because BW Legal have the means to shout louder and hide all the complaints in the clutter of legal noise they are able to generate? Is it time for all those voices of complaint, be they…
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Once a certain percentage have water meters do you think
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One house but two water meters
Hi, We recently moved into a house that was two flats from 1988-1990, at which point it was turned back into a single house. I assumed I was getting billed for 'as one' house, which we are but paying double apparently as we have two meters. Someone is coming out from affinity water to take a look. They have it down in…
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Undercharged for Water
I have recently had a call from my water company advising that i have a credit of over £300 on our account which was odd. I live in a house with me, my wife and 2 children but Anglia Water advised that we are only using the amount of water a single person would be using. We had someone come round and take a meter reading…
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outrageous Bill
south staffs water are trying to charge me £775.83 with Balance brought forward of £165.00 CR with a remainder of £610.83 to pay for the time period from 19th March 24 2nd September 24 3 bed house, 2 adult 2 children one 9 one 2, 10 minutes showers 3-4 a week on average, about 7 loads of washing a week is it just me or is…
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Water bill for allotments
Hi, wondering if anyone can help us out. We’ve got a new
allotment site (14 months), it’s parish council and the allotment committee run
everything. We’re being hammered for standing charges for water/sewerage. There
are 34 half plots on the site. The problem seems to be we have a small car park (8 cars) that
drains into…
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£100 a month water bill. 3 bed semi, 2 adults 2 kids
It was 60ish for a few years then 80ish now just over £100. We don't water garden, do 2 loads of laundry twice a day every day, dishwasher on once a day, all take showers though one of my kids spends half an hour showering so could be a factor. Firstly, is this almost certainly a leak or could it be that much? I tried…
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Thames Water cancelled account without my permission and now I have a £500+ bill
I received a bill from Thames
Water advising me that I owe £534.58 pence to be paid by Direct Debit in October. Upon receipt of this bill I was in
shock, as up until that point I have been paying £24 per month via Direct
Debit. I called their customer service agents to find out what had
happened. They advised me that my…
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6 month of wasting water - is it possible to enforce repairs?
The situation: there is a water leak from a neighbour's property in our village. This is not bursting, but a constant stream similar to an open tap running 24/7. Has been this way for several months or maybe half a year now. I understand the leak is on private land and the owner of the property is not fixing it waiting for…
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Water company took direct debit from me to pay a strangers account
Until today, I thought I was paying the water bill since I moved in with my wife. Turns out my wife was paying our water bill and the direct debit coming out of my bank was paying for a complete stranger's account. Someone at the water company had used my bank account details when inputting the other people's direct debit…
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Water leak on incoming pipe from road to meter.
Unsure of which board to post this - so will start here and will appreciate any helpful thoughts on this scenario. Briefly. United utilities arrived - told me there was an external water leak between the pavement stopcock and my meter. They dug up the pavement and a bit of my garden and declared the leak on my property,…
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I didn't know I had a water meter
I've just had a letter from South East Water saying they've reduced my bill based on my water usage and giving me a breakdown of my meter readings.However, I didn't know I had a meter; I've lived here for 30 years.How strange!
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Business water supply missed DD charge
For reference- I am a self employed beauty therapist with a one room salon based in Scotland.I am with Castle Water for my water. I was off sick and missed a direct debit payment. (Yes, I’m well aware this shouldn’t have occurred). The missed payment charge was £57!!! This is more than the monthly bill itself @ £44.63. I’m…
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Water usage normal?
Just wanted an opinion about our water usage. According to the bill from 1 APR to 16 AUG (138 days) used is 57 m3, which cost £218. Using TW smart meter it's £52/month based on usage. It says we average around £1.54 a day. I don't think we have a leak. Not doing anything unusual just quick showers, washing dishes and use…
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Water bills
My bill for Southern Water for 2024/25 has gone up 75%. But their website talks glibly of increases of around 10%. I called them and they immediately reduced the increase to 28%! Just like that - and only because I called them out. It's still much higher than they publicly claim. And this from a company that happily…
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Water Bills - Empty Property
I have an empty property which is on the market to be sold. I contacted my water supplier (Severn Trent) to let them know that I had isolated the supply at the stop !!!!!! and do not require their services. In other words, I don't want to pay for something that I am not using. As we pay rates and are not on a meter, 'no…
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united utilities sending bill which do not belong to me
Hope someone could help i received a water united utilities bill in my name to my parent address which has the water supply address on the bill. This address i have never stayed or lived there. I have always been at my parent address. Supply address always had tenant. The water bill was in the name of the tenant until the…
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One Water Supply, Two Separate Bills
We reside in Wales. Backstory- we bought a property which was registered as a mixed use property as it consists of a house and a flat. There is only one water supply for both properties. (There is only us as a single family living across the two of them 2 adults 2 kids, and knocked the flat and the house together and…
