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Severn Trent: My Smart Tracker
After contacting Severn Trent many times since the installation of my Smart Meter in May 2022, it is very pleasing to see My Smart Tracker burst into life today. I have photographed five telegraphy poles in my village.
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Replacing a broken water meter
Should a broken water meter be replaced free of charge? Castle Water want to charge my Scout Group for doing this - can't be right
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Thames Water website used to show water usage but no longer. Why?
I opted for smart metered usage when asked some years ago. The meter was installed in the pavement outside. For the first few years I could see my water usage (by volume) on the Thames Water website but in recent years that has stopped except for periods that aren't long enough to be useful. If they can show it for some…
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Query water bill amount
Hi all, can anyone please advise me. My mum lives in Hawkwell in Essex and pays 2 water companies (on one bill). One company Anglian are charging her £442.91 which I believe is for sewage. The other is called Essex and something and is £357.52 per annum. This makes I think £780.43 per annum. She pays £78 a month over 10…
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Can a water company say a water meter was read when it wasn’t?
My parents’ water bill showed meter readings that had stayed exactly the same for the last few years (last 5 readings had stayed exactly the same). They don’t take the meter readings themselves as have always relied on the 6 months company readings. Thinking the meter must be broken, I asked for it to be checked. Turns out…
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Water bills up or down?
Water bills up? Feb 2024: https://www.bbc.co.uk/news/business-68172008 'Water bills to rise above inflation in April' ..... or water bills down? Sep 2023: https://www.bbc.co.uk/news/business-66922070 'Water firms forced to pay back customers for poor performance' Confused.
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complaints
Ofwat is suposed to represent the public interest regarding water supply. They provide information on how to complain about the water companies. However - there is no means of complaining to Ofwat about THEIR OWN performance. If anyone knows how - please let me know.
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Very old water meter. Imperial or metric??
Our local cricket club has a water supply with a meter on the road then a run under a private drive of a neighbouring house then a field we don't own of some 100 metres before the pipe enters our property. We have no meter on our property. The treasurer has reported the meter spinning round (based on his readings) although…
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How long does it take to change a water meter?
As in how much lead time is given and how much time does the actual work take? Back story.... previous thread - water bill in credit!! — MoneySavingExpert Forum And now 3 months later I contact them to find out what's happening. Problem 1 is that the only email address I've got is for the sewage company, not the water…
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High water bills.
Hi, I live in a band A rateable house (lowest band) and pay nearly double water rates than any other house on the same road of the same rateable value, they pay £33 and I pay £63. United utilities say this is because a new lamppost has been erected outside my house? It is actually outside next doors. I have asked for a…
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Water Meter Reading Help
We have recently moved into a new home and the following water meter was installed by the previous owner. Can someone please clarify if the water meter reading is 51.6 m3 or 516 m3. The water meter was made in Italy and I am unable to find the manual which shows how to read the water meter. We have only been at the…
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Overpaying water bills for years
Hi, can anyone please help me as I don't think the response I received from United Utilities is correct?🤷♂️ I'm currently paying over £60 per month so I recently requested a water meter as my bills would be cut in half. The engineer came out and said I couldn't have a meter as the supply is shared with my neighbour, UU…
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Severn Trent
We recently moved, closed our account and provided metre readings. We were told at the time, we are due a refund. Got issued the refund. Now Severn Trent have sent another bill claiming “human error” & that we were not due a refund as they did not create the final bill when we closed the account or get sent the refund.…
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Water meter installed but shows 0000 reading
I had a new water meter installed on the 21st last month and have just checked it as curious to see how much i've used but reading is 0000. There are Red numbers but I know i don't use these. Does the meter not kick in for a while? Shame as wanted to make sure no issues.
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Where is my water meter?
Hi everyone. I own a flat. The management company recently contacted me to ask where the water meters are for our building. It made me realise that after living here for five years, I don't know! And I really should know. I rang United Utilities who said it was "in the basement". I went into the basement storage area I…
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Overpaying Water Bills United Utilities
Hi, I have not had a water meter on my house, out of choice. Which I will now be changing due to the price I'm paying. However, I have recently found out from discussing with others who live near by including my neighbour (who lives in an identical house with more bathrooms than myself). That I have been paying nearly…
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No external stop tap?
Our semi detached house was built in 1948 and has a lead water supply pipe. The house was built slightly after the ones either side, although to the same plan. The internal stoptap is wedged in at floor level and very difficult to use, we also think it is stuck halfway as our flow rates reduced significantly after it was…
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Barbershop front of house/ business water rates?
I run a barber shop from my home, shop at front. have done for 23yrs and have had a continuous battle with wave, anglian/ northumbria water to change my rates back to domestic as I don't have ANY water in my shop apart from my 300ml water bottle. This was tolerable in the past as rates were £25 pm but now its gone up to…
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Water Bills questions and comment
Please place your water bill questions and comments here [Addition by MSE Laura F, 4 Aug 2021] Martin's guide has since been replaced by a newer version - Cut Your Water Bills
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Thames Water.. no meter - am I being overcharged?
I've just moved into a 1 bedroom flat - living alone! Thames water are going to charge me £33 a month for water...! My previous flat i lived in was a 2 bedroom, with a garden, with 2 people living there and we only paid £30 a month. No water meter on either - if i bring this up with Thames Water will they reduce the cost?…
