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Water Bills questions and comment
Please place your water bill questions and comments here [Addition by MSE Laura F, 4 Aug 2021] Martin's guide has since been replaced by a newer version - Cut Your Water Bills
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Thames Water.. no meter - am I being overcharged?
I've just moved into a 1 bedroom flat - living alone! Thames water are going to charge me £33 a month for water...! My previous flat i lived in was a 2 bedroom, with a garden, with 2 people living there and we only paid £30 a month. No water meter on either - if i bring this up with Thames Water will they reduce the cost?…
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United Utilities created an account for an address I don't live at
Hello, I'm just wondering if anyone has had a similar experience to myself or can advise me please?! In brief; myself and husband vacated a property In October 2023. UU bill was solely in his name (always has been) and was fully paid and settled and our forwarding address was also provided. I obtained my credit report and…
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Thames water bill
My bill for 6 months has been £462 That including the water help discount I live in a 2 bedroom flat with 4 kids under 10 years old I had few call with Thames water and they weren’t helpful at all, first said I have a leak for a year and then said there’s no leak With who to talk next?
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New Thames Water Smart Meter installed
Yesterday Thames Water replaced my "dumb" water meter with a new smart meter (with sim card) - does anyone know how long before the new meter will appear in my account? How frequently does it upload readings to my TW account - daily/monthly? I assume there are no apps currently which can be connected to the readings like…
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Thames Water break the bank!
Hello forumites, I have been paying my Thames Water bills diligently every 6 months, with around £120 per six months. I live in a small flat in London, single occupancy, so I have just paid it. However it seems that these were all estimated bills, and this month they took a meter reading and my bill is £935 for six…
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Water bill increase - burst pipe!
Hi, I am a house of two and I have recently received my new water bill for the upcoming year and my prices have increased from £26 a month to £76. After discussing with Welsh Water, they asked me to conduct some tests to see if I can identify a leak - all tests were carried out and a leak had been identified. The next…
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Water Company Payment without Billing me
Hello all, I received an email demanding payment for nearly £1k for waste water charges for my old address. I moved out nearly 3 years ago and informed the company I was paying my bills to (never missed a payment). Issue is they were not supposed to be taking payment for Waste water. The company that should have been never…
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Cut water bill -
for pending increase of water bill in order to remove pollution, I have a suggestion to make. Southern Water is sitting on possibly a vast amount of unused land. Is it time for them to sell off some of their asset instead of penalising consumers. The piece of land owned by Southern Water sitting right beside us has never…
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Advice needed - mix use premise with flat above and takeaway shop below
Hi guys, Some advice are needed please. For the past couple of years, we havae always pay 1 water bill to Severn Trent, as we only have 1 single water meter which connect both flat and shop together. We recently received other commercial bill from WaterPlus with downstair shop. However I inform them that this is not true…
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Smart Water Meter
I've had a water meter since they were made available decades ago but I've just recieved a letter saying that it's going to be replaced by a smart water meter and there is no right to refuse, which seems at odds with the governments strategy on energy smart meters. I cant seem to find much on the rollout and rules and…
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Anyone else had a random water bill from Thames Water
We have been on water meters with Thames water at our previous property 2007-2022 and also in our new property since. We have always received 6 monthly bills, which is online with their published guidance (such as page 4…
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Water Meter
I am a newbie and this is my first post. I looked through some of the threads and could not find the answer to this question. So here goes. I have lived in this house for 16 years. A few times over this period I have enquired about water meters. Promised returned calls, told I couldn't have one etc. etc. No proof of any of…
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Water charge on staff accommodation community charge
We are a hotel that has various rooms put aside for staff use. We pay community charge on each of these rooms including a water element. However we also pay a water bill for the whole property which includes water used by these rooms. We obviously pay business rates on the rest of the building. Can we ask for a refund of…
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Letter from UK Search Ltd, regarding Southern Water debt that's 8 years ago.
I got a Debt Collector notice come through yesterday, this is the first I've heard of this case. As far as we were aware, the flat in question was left with all bills paid. We've been with Southern Water in two places since, and have had no notice of this debt. Attached a pic of the letter, with personal details blurred…
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Paying good money to waste water…
Hi All, the local Water Co. is working in my street and, as a result my water supply has gone brown. I have received a text message from them, advising me to run my kitchen tap for 40, (yes 40 minutes)! As I am on a water meter, and am trying to solve an issue which THEY have created, is it fair that I have to pay extra to…
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Does this Bill seem Right?
I have been working down south away from home apart from the odd day for the last year or so. My energy bills have gone understanably low due to nobody being in the house but my 6 monthly water meter bill has gone up in this time in fact; my latest bill for just me not being there was £89.00. This was an "actual reading"…
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Northumbia Water offer - legit?
Yesterday I had some mail from Northumbria Water that appeared to be too good to true. The leaflet appeared to be genuinely from Northumbrian Water and came complete with a QR code (which I have not yet scanned). The company offered to do an assessment of home water usage and install anything required to improve…
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Faulty Smart Water Meter
Hello. Can someone advise me please. Our road had smart water meters installed in October last year. I have recently opted to activate my meter. However, I know my meter is faulty and giving an incorrect reading. I have contacted Thames Water and they insist there is nothing wrong with my meter. The customer services…
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Water meter pit continuously filling with water (not rain).
A little bit of preamble: In the past week, I could hear a feint hissing in my kitchen, where water comes into the property. Turning off the stop !!!!!! did nothing. I called a plumber, and after investigating the inlets, kitchen pipes, etc. he went to the outside water meter pit (located on the pavement) and took a look.…
