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ES Water taking the P
So here in Essex, this month we've gone from having two separate bills for water (ES for water in, Anglian for waste) to just one, ES to cover both. That should all seem a fairly standard changeover as it's all metered so we have accurate usage figures, right? Nope. It looks like ES want to almost double customers combined…
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Water charges discount after posting two pictures of our garden
Reading a recent MSE letter and seeing the words 'large garden' in relation to getting a charges cut, I sent an email requesting a reduction and including a picture of the size of our garden and a close-up of the 4 rain water barrels that collect some of the water which we then use to water our veg plots and then water any…
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No direct supply to my house.
With Thames water, my water supply comes from my neighbours bathroom then through the wall and into my house, can this be correct?
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Afinity water scam
Good afternoon i live with my dad and pay him rent. He is a legal owner and legal bill payer. Now I received letters from afinity water of missed payments and my credit score went to zero from 999!! I don’t know how they got my details as i never registered with them. My dad is not using them as provider long time ago.…
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Severn Trent: My Smart Tracker
After contacting Severn Trent many times since the installation of my Smart Meter in May 2022, it is very pleasing to see My Smart Tracker burst into life today. I have photographed five telegraphy poles in my village.
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Replacing a broken water meter
Should a broken water meter be replaced free of charge? Castle Water want to charge my Scout Group for doing this - can't be right
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Thames Water website used to show water usage but no longer. Why?
I opted for smart metered usage when asked some years ago. The meter was installed in the pavement outside. For the first few years I could see my water usage (by volume) on the Thames Water website but in recent years that has stopped except for periods that aren't long enough to be useful. If they can show it for some…
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Query water bill amount
Hi all, can anyone please advise me. My mum lives in Hawkwell in Essex and pays 2 water companies (on one bill). One company Anglian are charging her £442.91 which I believe is for sewage. The other is called Essex and something and is £357.52 per annum. This makes I think £780.43 per annum. She pays £78 a month over 10…
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Can a water company say a water meter was read when it wasn’t?
My parents’ water bill showed meter readings that had stayed exactly the same for the last few years (last 5 readings had stayed exactly the same). They don’t take the meter readings themselves as have always relied on the 6 months company readings. Thinking the meter must be broken, I asked for it to be checked. Turns out…
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Water bills up or down?
Water bills up? Feb 2024: https://www.bbc.co.uk/news/business-68172008 'Water bills to rise above inflation in April' ..... or water bills down? Sep 2023: https://www.bbc.co.uk/news/business-66922070 'Water firms forced to pay back customers for poor performance' Confused.
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complaints
Ofwat is suposed to represent the public interest regarding water supply. They provide information on how to complain about the water companies. However - there is no means of complaining to Ofwat about THEIR OWN performance. If anyone knows how - please let me know.
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Very old water meter. Imperial or metric??
Our local cricket club has a water supply with a meter on the road then a run under a private drive of a neighbouring house then a field we don't own of some 100 metres before the pipe enters our property. We have no meter on our property. The treasurer has reported the meter spinning round (based on his readings) although…
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How long does it take to change a water meter?
As in how much lead time is given and how much time does the actual work take? Back story.... previous thread - water bill in credit!! — MoneySavingExpert Forum And now 3 months later I contact them to find out what's happening. Problem 1 is that the only email address I've got is for the sewage company, not the water…
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High water bills.
Hi, I live in a band A rateable house (lowest band) and pay nearly double water rates than any other house on the same road of the same rateable value, they pay £33 and I pay £63. United utilities say this is because a new lamppost has been erected outside my house? It is actually outside next doors. I have asked for a…
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Water Meter Reading Help
We have recently moved into a new home and the following water meter was installed by the previous owner. Can someone please clarify if the water meter reading is 51.6 m3 or 516 m3. The water meter was made in Italy and I am unable to find the manual which shows how to read the water meter. We have only been at the…
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Overpaying water bills for years
Hi, can anyone please help me as I don't think the response I received from United Utilities is correct?🤷♂️ I'm currently paying over £60 per month so I recently requested a water meter as my bills would be cut in half. The engineer came out and said I couldn't have a meter as the supply is shared with my neighbour, UU…
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Severn Trent
We recently moved, closed our account and provided metre readings. We were told at the time, we are due a refund. Got issued the refund. Now Severn Trent have sent another bill claiming “human error” & that we were not due a refund as they did not create the final bill when we closed the account or get sent the refund.…
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Water meter installed but shows 0000 reading
I had a new water meter installed on the 21st last month and have just checked it as curious to see how much i've used but reading is 0000. There are Red numbers but I know i don't use these. Does the meter not kick in for a while? Shame as wanted to make sure no issues.
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Where is my water meter?
Hi everyone. I own a flat. The management company recently contacted me to ask where the water meters are for our building. It made me realise that after living here for five years, I don't know! And I really should know. I rang United Utilities who said it was "in the basement". I went into the basement storage area I…
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Overpaying Water Bills United Utilities
Hi, I have not had a water meter on my house, out of choice. Which I will now be changing due to the price I'm paying. However, I have recently found out from discussing with others who live near by including my neighbour (who lives in an identical house with more bathrooms than myself). That I have been paying nearly…
