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High water bills.
Hi, I live in a band A rateable house (lowest band) and pay nearly double water rates than any other house on the same road of the same rateable value, they pay £33 and I pay £63. United utilities say this is because a new lamppost has been erected outside my house? It is actually outside next doors. I have asked for a…
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Water Meter Reading Help
We have recently moved into a new home and the following water meter was installed by the previous owner. Can someone please clarify if the water meter reading is 51.6 m3 or 516 m3. The water meter was made in Italy and I am unable to find the manual which shows how to read the water meter. We have only been at the…
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Overpaying water bills for years
Hi, can anyone please help me as I don't think the response I received from United Utilities is correct?🤷♂️ I'm currently paying over £60 per month so I recently requested a water meter as my bills would be cut in half. The engineer came out and said I couldn't have a meter as the supply is shared with my neighbour, UU…
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Severn Trent
We recently moved, closed our account and provided metre readings. We were told at the time, we are due a refund. Got issued the refund. Now Severn Trent have sent another bill claiming “human error” & that we were not due a refund as they did not create the final bill when we closed the account or get sent the refund.…
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Water meter installed but shows 0000 reading
I had a new water meter installed on the 21st last month and have just checked it as curious to see how much i've used but reading is 0000. There are Red numbers but I know i don't use these. Does the meter not kick in for a while? Shame as wanted to make sure no issues.
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Where is my water meter?
Hi everyone. I own a flat. The management company recently contacted me to ask where the water meters are for our building. It made me realise that after living here for five years, I don't know! And I really should know. I rang United Utilities who said it was "in the basement". I went into the basement storage area I…
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Overpaying Water Bills United Utilities
Hi, I have not had a water meter on my house, out of choice. Which I will now be changing due to the price I'm paying. However, I have recently found out from discussing with others who live near by including my neighbour (who lives in an identical house with more bathrooms than myself). That I have been paying nearly…
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No external stop tap?
Our semi detached house was built in 1948 and has a lead water supply pipe. The house was built slightly after the ones either side, although to the same plan. The internal stoptap is wedged in at floor level and very difficult to use, we also think it is stuck halfway as our flow rates reduced significantly after it was…
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Barbershop front of house/ business water rates?
I run a barber shop from my home, shop at front. have done for 23yrs and have had a continuous battle with wave, anglian/ northumbria water to change my rates back to domestic as I don't have ANY water in my shop apart from my 300ml water bottle. This was tolerable in the past as rates were £25 pm but now its gone up to…
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Water Bills questions and comment
Please place your water bill questions and comments here [Addition by MSE Laura F, 4 Aug 2021] Martin's guide has since been replaced by a newer version - Cut Your Water Bills
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Thames Water.. no meter - am I being overcharged?
I've just moved into a 1 bedroom flat - living alone! Thames water are going to charge me £33 a month for water...! My previous flat i lived in was a 2 bedroom, with a garden, with 2 people living there and we only paid £30 a month. No water meter on either - if i bring this up with Thames Water will they reduce the cost?…
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United Utilities created an account for an address I don't live at
Hello, I'm just wondering if anyone has had a similar experience to myself or can advise me please?! In brief; myself and husband vacated a property In October 2023. UU bill was solely in his name (always has been) and was fully paid and settled and our forwarding address was also provided. I obtained my credit report and…
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Thames water bill
My bill for 6 months has been £462 That including the water help discount I live in a 2 bedroom flat with 4 kids under 10 years old I had few call with Thames water and they weren’t helpful at all, first said I have a leak for a year and then said there’s no leak With who to talk next?
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Thames Water break the bank!
Hello forumites, I have been paying my Thames Water bills diligently every 6 months, with around £120 per six months. I live in a small flat in London, single occupancy, so I have just paid it. However it seems that these were all estimated bills, and this month they took a meter reading and my bill is £935 for six…
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Water bill increase - burst pipe!
Hi, I am a house of two and I have recently received my new water bill for the upcoming year and my prices have increased from £26 a month to £76. After discussing with Welsh Water, they asked me to conduct some tests to see if I can identify a leak - all tests were carried out and a leak had been identified. The next…
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Water Company Payment without Billing me
Hello all, I received an email demanding payment for nearly £1k for waste water charges for my old address. I moved out nearly 3 years ago and informed the company I was paying my bills to (never missed a payment). Issue is they were not supposed to be taking payment for Waste water. The company that should have been never…
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Cut water bill -
for pending increase of water bill in order to remove pollution, I have a suggestion to make. Southern Water is sitting on possibly a vast amount of unused land. Is it time for them to sell off some of their asset instead of penalising consumers. The piece of land owned by Southern Water sitting right beside us has never…
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Advice needed - mix use premise with flat above and takeaway shop below
Hi guys, Some advice are needed please. For the past couple of years, we havae always pay 1 water bill to Severn Trent, as we only have 1 single water meter which connect both flat and shop together. We recently received other commercial bill from WaterPlus with downstair shop. However I inform them that this is not true…
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Smart Water Meter
I've had a water meter since they were made available decades ago but I've just recieved a letter saying that it's going to be replaced by a smart water meter and there is no right to refuse, which seems at odds with the governments strategy on energy smart meters. I cant seem to find much on the rollout and rules and…
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Anyone else had a random water bill from Thames Water
We have been on water meters with Thames water at our previous property 2007-2022 and also in our new property since. We have always received 6 monthly bills, which is online with their published guidance (such as page 4…
