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Southern Water Direct Debit set up without authorisation
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kentgirl_2
Posts: 33 Forumite


in Water bills
I have just discovered Southern Water set up a direct debit on my account in November 2024 without my authorisation and no correspondence was received to confirm this.
Up until this date I had always paid my Southern Water account manually online every six months and never missed a payment.
Bearing in mind I was one of their many customers who had a security breach, I'm furious that they have done this without my permission.
Has anyone else experienced this?
Up until this date I had always paid my Southern Water account manually online every six months and never missed a payment.
Bearing in mind I was one of their many customers who had a security breach, I'm furious that they have done this without my permission.
Has anyone else experienced this?
0
Comments
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How did they get your bank details ?0
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I imagine from where I've previously paid online0
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kentgirl_2 said:I imagine from where I've previously paid online
Have you challenged the DD with your bank under the DD mandate and asked them for the evidence that you agreed to it ?0 -
p00hsticks said:kentgirl_2 said:I imagine from where I've previously paid online
Have you challenged the DD with your bank under the DD mandate and asked them for the evidence that you agreed to it ?0
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