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Refund problems
I have a refund due from Anglian water. The total was 270 in fact. I filled out the form and waited. And waited. So i call them, only to be told that the money had been credited to my account to pay for next year???. I have lived in this house for 3 years, always paid the direct debit on time. Never looked at account…
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Fixed charges on my water bill - increased by 46% this year!
Got my water bill today and it has inceased by 16.25%. Ouch. When I check the breakdown I can see that the increase in the fixed (standing charges) for both water and sewage has increased by just over 46%! I guess it costs a lot of money to pump loads of raw sewage into our rivers.
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£5,000 Digging Costs for Water Leak - No Leak Found
Hello, Basically require some advice. I got a letter from Thames Water about a leak and assumed it was external. Got some plumbers in who could not find the leak thus recommended leak specialist. So I found specialist water Leak plumbers from the recommended website Thames Water suggest (water safe verified) and they came…
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Annual Water Bill
Hi I am with Anglian Water and pay a monthly Direct Debit but I am only billed Annually. So the credit builds up over time. I asked to be billed monthly and I was told that is not possible as they do not employ enough meter readers. Every Anglian Water Customer is giving them money monthly which is only being used annually…
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Surface water charges for a small flat.
I live in a housing association
property, a 3 story block with 3 flats on each floor. My small 2 bedroom flat
is on the ground floor but has no garden. There is only myself and my wife living at the property - both approaching retirement age. My waterbill arrived today, £266
for fresh water, and £241 for 'Waste, surface…
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Water bill increase - can't people power win?
According to the World Health Organisation, water is one of three life "essentials" (sorry, but your mobile is not one of them!) In the UK we have a monopolised water supply system, which benefits shareholders and bosses (I wonder how many politicians DON'T have shares in the monopoly they created - Kerrrrrching!). We are…
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Issue with Adoption of Private Sewer
I am reaching out to anyone who has experience of a water company refusing to adopt a private sewer and the appeal to OFWAT. Our situation is very briefly that we believed our private sewer was adopted by the water company in 2011 under the transfer of private sewers legislation. We have lived in the property for 30 years…
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Water Billing
I have just received an email from my water company advising me of my new balance of almost £600 so it was a bit of a shock considering my last years bill was just over £400! This isn't the thing that's bugging me though! I read the rest of the email and noticed that this is for the whole year as I'd expected, but what I…
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Offwat ruling
I am an Anglian water customer (for sewerage water) and have been informed by them that Essex and Suffolk water are taking control of sewerage bill for us soon i have asked about the rebate due to customers because of the Offwat ruling and have been given the new charges whenbi enquired about how much each customer was…
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water rates band a and how much your property could be let for to provide bill price
MY WATER CHARGES ARE 605.46 FOR YEAR for a pre war house. so i started questioning this and asked neibours with same house what are they being charged for water.it came out i was paying 163 pounds more than some and 56 pounds more than a few others. (none where the same on 6 houses i asked)we all live in the same street we…
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Noticed a discrepancy in usage - after 2 years. What are my rights?
I've been paying by direct debit - which kept increasing over the past few years. I thought it was due to general increase in cost of utilities. I recently logged in for the first time. Noticed that there was an incredible spike in use (>10x normal usage) around 2 years ago over a period of 6-8 months (meter is read every…
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Fairness of Assessed Billing & Hosepipe Bans
Hey everyone, I couldn't see any details of this being asked in the past, so I wanted to get peoples opinions on something. My house does not have a water meter (for the record, I'd love to have one! When I last enquired about it I was informed there was no room to install a meter/stop tap and to get in touch if I ever had…
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Water Bill Advice - not been charged for 6 years - what are our rights?
First time post her on the forum. We are really in need of some sound advice and hopefully this is a good place to get some help. We've been in our current property in Cambridgeshire for nearly 6 years. It's a new build and our first home together. Previously we had been living in a privately rented home in the city centre…
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Shared supply question
Apologies if this has been asked several times before... I recently discovered that the external stopcock at our house is connected to two other houses. We have a meter (next to said stopcock) as does one of the other houses. The 3rd house just pays water rates. I can understand how South Staffs Water could deduct the…
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Higher usage than normal
Have deleted thread for now.
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Thames Water not reporting to CRA
I moved to the UK (London) from a non-EU country last May, and I am trying to build my credit here... When we moved here, my husband (Brit) became the Primary Account Holder of Thames Water, and I was added as the "Additional account holder" so I could build my credit from utility payments. However, I do not see anything…
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Helpu tariff Welsh water (can you use as much as you want?)
How does it work?The HelpU tariff helps the lowest income households in our region. If you qualify, we will cap your water bill so you won’t pay over a certain amount for the year.The annual HelpU charge is £291.30 (£124.01 for water, £167.29 for sewerage). The tariff is open from 1st August 2020 can you use as much as you…
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Broken water meter
Hi, Portsmouth water have just discovered that our water meter has stopped working. We moved in to a rented property in May ‘23 and they tell us they’ve been “taking the same reading for years”. They are due to come here on 5 Jan to ask us to run the taps while they check the meter, to confirm it’s broken status. We have…
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Burst Water Main on Boxing Day
I live in Scotland. It has been cold today reaching a max of 3°c This evening at 9pm we became aware of a kerfuffle outside. It transpired that there is a burst water main opposite our house. There is a mechanical digger and three trucks. The guys are still there and it’s now 11.30pm. Not surprisingly our own water is off.…
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Thames Water charging extra £150 bill due to lack of meter reading on move in
I recently moved out of a 1 bed flat that I lived in solo for one year, and paid my water bills via direct debit for the year at approx £26 a month. When I moved out, I took a meter reading, closed my account and cancelled the direct debit. Thames Water in the months since have presented me with a £650 bill which I…
