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8000 litres in 1 day!?
I just moved into a new flat I bought. I checked the meter when I moved in and it said 384. I just had the bill through from the water company (Affinity water) and it says my meter the next day was 391! (That is the day it said 384 and I have a photo to show it). They think I’ve used 8,000 litres in 1 day. I’m not actually…
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Water bill
Hi. I'm renting an annexe and couple days ago I have received a letter from water company saying that an account has been created for me based on estimated water use as they contacted me previously and couldn't find a meter. I haven't received any letters previously from them. I live here for few years now and the whole…
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Millions of water and sewerage bill payers could get payouts if new legal claims succeed
Millions of water and sewerage bill payers could be due compensation payouts of up to £109 each if a new set of group legal claims against several big water firms succeeds. It's still early days and there are no guarantees, but here's what you need to know... Read the full story: Millions of water and sewerage bill payers…
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Water costs
Hi all, just a quick query - a friend of mine lives alone and is considering a water meter. My query is simply - for those of you that live alone, what was your before-meter cost per month, and what is your after-meter cost per month? Thanks!
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Northumbrian water county court
Hi All Not sure if this is in the right category so apologies if it is. I received a claim form from Northumbrian water. I had a reminder about my bill and nothing more. I never received a letter before action so I have defended the claim on this point. I received a letter a few weeks ago from the courts saying they’ve…
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Apparently flat leaking 800ltrs a day!!
I just rented out my tiny studio flat and tenant is saying the smart metre reading is insane racking it upto 800ltrs a day.... And on days she's not been at home...200ltrs where she's not even used any of the water. On average the metre says she is using 600ltrs a day. This is 2nd floor studio flat in an old building from…
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Got a £950 to pay thanks to Thames Water incompetence
Well this is still fresh in my mind so I hope I can keep a record on what is going on. Before I start a little context: Thames Water gave me a new water meter I think around 2020 it was a while ago so I can’t remember when exactly. Today I received a bunch of emails from Southern Water who provides my waste water showing…
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Southern water re- issued new bill after 4 years !
I have been re- issued four new bills for my water supply , covering the four years i have lived in my , it was new when i moved in . Problem is when i logged into my online account, the bills from the previous four years have disappeared, so i cannot check or compare supply usage etc , or even if the meter was read .…
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What are my options for challenging an apparent error with the water bill readings?
My water meter bill was recently replaced. The water company took the final final meter reading and charged me a massive extra amount based on that reading, because I was paying based on estimated usage for the past 2 years or so, because we have not had an actual reading during this time. The reason why I think that final…
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Anglian Water Bill - Doubled - Anyone else?
I know water bills were going up, but is doubling normal? Mine has just doubled from £34 to £68! Usage has not increased.
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Underground leak options?
For reference, this is under Scottish Water area. I don't think we have water meters (in Scotland it's all included in Council tax). We've had an underground leak for a while now, we've had numerous plumbers and Scottish Water out to try and find the source which they all seem unable to do. They've concluded that the leak…
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Just received a £400 water bill!
Hi, Ive been paying about £10 per quarter for the past 2 years. Then yesterday I get a bill for £400! Theyve taken this payment from me with Direct Debit, which has made me overdrawn!! Im on the phone with them, but currently 20th in the queue(!!) I thought that a company had to give notice if they were going to change the…
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Surface Water Drainage - and Flats HELP!!!
Hi Fellow Apartment/Flat dwellers Please see previous threads: 20/03/2011 Surface Water Charges & Flats 30/04/2011 Surface Water Drainage - and Flats My complaint is with regard to Apartment/Flat households fitted with a water meter The current United Utilities charge for "Rainwater removal" is £110.29 per year, per…
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Water bill doubled ‘based on usage’, can I appeal/dispute?
So my water bill doubled from £20 to almost £40, the letter says ‘based on my usage’ but my usage has not changed. Does anyone know how they truly calculate this? Can I appeal it or dispute it?
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Overpayment of water charges
I have recently found out that my surface water does not go into the main drain but into a soakaway. This is confirmed by a council property search that was undertaken in 1996 where is confirms tha drainage is via soakaway. One of my neighbours has been told she will get 6 years refund of the charges but I feel that we are…
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Water bills to rise by less than planned from April 2024 as firms hit with £114 million penalty
Some water bills in England and Wales could rise by less than planned from April 2024, as 12 water companies have been hit with a collective £114 million penalty for missing targets on pollution, leaks and customer service. Read the full article here: Water bills to rise by less than planned from April 2024 as firms hit…
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Roughly how much should a unmetered Severn Trent water bill be?
I'm not on a water meter. My bill is just under £400 per year. My mum who lives a few streets away is £600 per year (also not on a meter). Both are standard 3 bed houses. Can't see any reason why one would be £200 higher than the other. Is mine lower than it should be or is my mums higher than it should be? In Derbyshire…
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Thames water bill for 4 years
I've just received an email from tw saying I've cancelled my direct debit. The last payment was July 2019! It's a very awkward situation because it's so hard to check back that far in my bank account. I did think it was a scam but it seems genuine. Can they do this?
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Water meter isolator.
Before I make any enquiries and if anyone knows the answer, here goes.Severn Trent changed an existing water meter a few years ago (internal battery dead) and at the same time their contractor fitted a 15mm stopcock after the meter to isolate it from the house side. Said stopcock has started leaking from the spindle gland.…
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Septic Tank Problem
We live in a semi which is 120 years old. We share a septic tank with our next door neighbours which runs int a soakaway and (we believe) feather drains on what was agricultural land adjacent to our homes. This worked well until last year when a massive housing development began on the agricultural land adjacent to our…
