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Leak on external supply pipe, landlord refusing to repair
Hi, I need urgent advice please! I am in a privately rented property and have a massive leak on the external supply pipe on the property boundary, confirmed by a Thames Water engineer. According to our water meter, we are using 2000 litres of water every day - there are 3 people living in the property, myself and my two…
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Shared Water supply pipe leak insurance refuses to cover costs after digging and leaving a hole
Essex and Suffolk Water Advised us of a Leak on the shared water supply pipe going across 8 neighbours drives (We are 2nd House in Line) House 1 had their insurance company come out and look for leaks Their contractors found no leaks but traced it onto our drive and advised us to contact our insurance. We did and the next…
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Billed for someone else's water
I have recently discovered that for almost 2 years, Anglian Water have been charging me for someone else's water meter. They had put my neighbours serial number for there meter against my account and as a result I have been paying for next door's water all this time. They have now applied the correct serial number and…
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Southern Water - Why don't they change Direct Debit?
After a call with these lovely people today I wanted to raise a concern and point of improvement. As I pay my water bill in Direct Debit monthly instalments I receive a bill annually. It appears that Southern Water read my meter every 6 months. In July 2022 I paid my bill and so started the new billing period. At this…
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AFFINITY WATER -SOCIAL TARIFF IF INCOME LESS THAN 21K (If in London Borough)
I am going to apply for the social tariff via Affinity Water website as per link below Low income fixed tariff (LIFT) - Affinity Water I phoned them up and they couldn't confirm whether 'Gross yearly household income' must also include interest on ISA savings (which is a non-taxable income) . The customer service…
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Water bill too high
Recently got my water bill. Has gone up from £40 to £200. Got a plumber to check for leaks inside house but none were found. Thames water sent out an engineer to check the meter and leaks but all was in order. Been monitoring the meter and all now is in order. Thames Water refuses to adjust the bill or offer a credit. Is…
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Weren't the water companies fined?
I remember reading at the end of last year that several water companies had been fined for not meeting targets, meaning they'd have to lower their prices. I was quite relieved given the cost of living. Now however the first of the 2023-24 direct debits is about to go out (I missed that there'd been a letter since of course…
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Shower filters for nicer/healthier skin & hair - ones that work well & don't require 2nd mortgage!
People. I have seen a few posts & haven't come up with anything very useful or recent on the forum. Google doesn't seem to be directing me to definitive results - like comparisons of verified items etc. I live in a hard water area - zone 2 in London. I would like some softer water for skin & hair - especially hair
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Thames Water, exceptional bill for unusual usage
I have received my bill from Thames Water, which I checked as my direct debit increased from £20 per month to £81 per month. I've gone back over the past few years to check my water bills and they are as below. Feb - Aug 2020 Actual 1410 1454 Actual 44 Aug-Feb 21 Actual 1454 1482 Actual 28 Feb to Aug 21 Actual 1482 1507…
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Southern water increased DD without notification
Hi all. I just had a 30% increase in my bill, without warning. When I phoned the (very snotty) woman said that because I signed up for online bills it was my responsibility to log in and check online each month to see if my bill had increased. My bill has stayed the same for three years, I only saw it had gone up on my…
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Thames Water want a list of my income and outgoings!
I have had a water meter for about 7 years. I was paying £15 a month for the last three years and suddenly noticed that the direct debit was going up to £51. When I tried to contact them they have stated that they want a list of my income and outgoings so they can assess `affordability` I think this is bullying and…
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Castle Water
Hello all. I'm after some advice please. My my mother has a holiday let that was supplied by South West water up until about 4 years ago when they sold all business accounts to Castle Water. To cut a very long story short, they started getting very big bills. At one point Castle claimed they owed £40k, and this is a 3 bed…
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Water meters and family sized homes
We’re often told about how fitting a water meter could save you money. But what happens after you have one fitted to your large, family home and then decide to downsize? When my family moved a couple of years ago, one of the questions I asked was “Is the water on a meter or rated?” And I asked this because I’ve two lads…
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Welsh Water disability discount.
Hello I've just been moved to Welsh Water. Our Water rates were previously paid in with our rent. The council has stopped doing this & we now have to pay almost £60 a month whereas it was split weekly previously. I was looking on their website & they offer a substantial discount for those who are disabled providing they…
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Severn Trent New Water Meter Threat
Hi Until the weekend I had a water meter located inside my home. Every six months I would take a reading and send it to Severn Trent Water via my online account and pay the bill. I have never missed or provided a late payment. Last month I received a threatening letter from Severn Trent informing me that if I did not allow…
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Water Charge Paid Directly to Landlord Problem
Hi all, I have been living in the same flat for 5 years and have been charged an additional £25 per month as a single occupant. Legally the landlord is not aloud to profit from charging tenants for water, a small administrative fee is permitted. I am contesting the amount having lived in previously metered properties and…
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Rainwater fees Severn Trent vs United Utilities
I recently moved to Stockport from Solihull, and compared my water bills as I noticed a quite an increase. Here's the 6-month bill I got from Solihull, Severn Trent: https://i.imgur.com/XSdmXPi.png Here's the 2-month bill from Stockport, United Utilites: https://i.imgur.com/e6SIgwt.png The major thing of importance I…
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Water Rate
Hi, my landlord has increased my rent by £40pm saying increased water rates . The building I live in haa 13 ensuite rooms. no meters . I can accept the 7.5 % average increase but want to know if the landlord pays more the more rooms the building has?
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South Staffs Water
Can anyone login? They sent me a email check your new bill, login does not work, just blanks out password on enter. Tried Chrome, IE, Avast secure and ipad. no deal. Tried to phone twice and was in a queue for an hour each time - gave up. To add insult the phone had a prerecorded boasting about the new website and all the…
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Water rates relating to flats with no meter
My mother in law occupiers a flat in a
independent living building owned by Sanctuary Housing. She pays water rates
direct to STW but also pays water rates within her rent for the communal areas. I spoke to STW today for an explanation
of her bill, I was advised that she is on the Assessed Single Occupier charge.
I asked…
