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Thames Water want a list of my income and outgoings!
I have had a water meter for about 7 years. I was paying £15 a month for the last three years and suddenly noticed that the direct debit was going up to £51. When I tried to contact them they have stated that they want a list of my income and outgoings so they can assess `affordability` I think this is bullying and…
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Castle Water
Hello all. I'm after some advice please. My my mother has a holiday let that was supplied by South West water up until about 4 years ago when they sold all business accounts to Castle Water. To cut a very long story short, they started getting very big bills. At one point Castle claimed they owed £40k, and this is a 3 bed…
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Water meters and family sized homes
We’re often told about how fitting a water meter could save you money. But what happens after you have one fitted to your large, family home and then decide to downsize? When my family moved a couple of years ago, one of the questions I asked was “Is the water on a meter or rated?” And I asked this because I’ve two lads…
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Welsh Water disability discount.
Hello I've just been moved to Welsh Water. Our Water rates were previously paid in with our rent. The council has stopped doing this & we now have to pay almost £60 a month whereas it was split weekly previously. I was looking on their website & they offer a substantial discount for those who are disabled providing they…
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Severn Trent New Water Meter Threat
Hi Until the weekend I had a water meter located inside my home. Every six months I would take a reading and send it to Severn Trent Water via my online account and pay the bill. I have never missed or provided a late payment. Last month I received a threatening letter from Severn Trent informing me that if I did not allow…
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Water Charge Paid Directly to Landlord Problem
Hi all, I have been living in the same flat for 5 years and have been charged an additional £25 per month as a single occupant. Legally the landlord is not aloud to profit from charging tenants for water, a small administrative fee is permitted. I am contesting the amount having lived in previously metered properties and…
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Rainwater fees Severn Trent vs United Utilities
I recently moved to Stockport from Solihull, and compared my water bills as I noticed a quite an increase. Here's the 6-month bill I got from Solihull, Severn Trent: https://i.imgur.com/XSdmXPi.png Here's the 2-month bill from Stockport, United Utilites: https://i.imgur.com/e6SIgwt.png The major thing of importance I…
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Water Rate
Hi, my landlord has increased my rent by £40pm saying increased water rates . The building I live in haa 13 ensuite rooms. no meters . I can accept the 7.5 % average increase but want to know if the landlord pays more the more rooms the building has?
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South Staffs Water
Can anyone login? They sent me a email check your new bill, login does not work, just blanks out password on enter. Tried Chrome, IE, Avast secure and ipad. no deal. Tried to phone twice and was in a queue for an hour each time - gave up. To add insult the phone had a prerecorded boasting about the new website and all the…
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Water rates relating to flats with no meter
My mother in law occupiers a flat in a
independent living building owned by Sanctuary Housing. She pays water rates
direct to STW but also pays water rates within her rent for the communal areas. I spoke to STW today for an explanation
of her bill, I was advised that she is on the Assessed Single Occupier charge.
I asked…
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Should I switch to a water meter?
I live in a rented flat. The water rate I pay is based on the banding of the property. I live in London. This means that I am in the Thames Water catchment area. I’m considering switching to using a water meter. The belief is that this will reduce the amount I pay for water. Would using a meter reduce that amount of money…
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Severn Trent water will
My latest bill to start in April 23 is going to be over £510 a year. Is this normal. I'm not on a metre and live in a 2 bed flat in Birmingham. Severn Trent say the bill is set on the rateable value of my property which is nothing more than 75k. I'd hate to think how much someone is paying on a much better home. Any tips…
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Water collection, treatment and supply Cost?
Anyone who can help. The building owner of the block of flats where I live is named as a 36000 Water Collection, treatment and supply. The hot water comes straight into the flat I do not have a boiler. I am being charged £4.40 (plus Vat) standing charge a day plus £0.42 £kWh (plus Vat) unit charge. I live in a one bedroom…
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If you don't ask, you don't get!
A friend, who cannot have a meter installed received his bill and asked me to help him pay it online. He lives alone, is retired, in a two bed semi, and only fully occupies it circa 4 days a week. The neighbour has extended his property and has a family, his bill was for the same amount; £322. Because I had read the…
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SoLow Anglian Water tariff - did you stay to the end
Did anyone stay on SoLow until the end of the phasing out process?
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£1000 + water bill
Hi, I moved to a new build property a few years ago. As usual, I took on electricity, gas, broadband and paid them as normal - either the vendor contacted me OR the builder provided my details to these utility companies. Since I moved in, I never had any water bill and no water utility company contacted me. I did not…
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The benefit of using a water meter
I live in a rented flat. The water rate I pay is based on the banding of the property. I live in London. This means that I am in the Thames Water catchment area. I’m considering switching to using a water meter. The belief is that this will reduce the amount I pay for water. Would using a meter reduce that amount of money…
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Waterbills backdated
Hi I am currently living on my own, but have been paying full waterbill since 2018.and have just had a meter fitted can I get any refunds on my past bills?
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Severn Trent bill confusion
Hello, last year my water bill was approx £800 and was paid in full in 8 installments. Very recently I received this years bill of approx £900 with 8 installments due of £113. So far so good, I enquired about having a meter fitted and was told there was one fitted recently in the street and I could be put onto meter…
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Severn Trent Smart Meter: not so smart
I was told by Severn Trent that my smart meter would measure my water 24/7, and soon I would be able to view statistics online. Today, I was told quite abruptly by Severn Trent that an "engineer" must come close to the property to take readings and that I cannot have a bill until that is done. The smart meter could have…
