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Surface water rebate 6+ years
Hi, has anyone had success claiming more than a 6 year rebate for being charged for surface water disposal? We have recently received a 6 year rebate as we realised that we have a soakaway. When I checked my paperwork from when we bought the house (from new), there was an Anglian Water letter stating that the developer…
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I pay when I get bill (6 month) last 3 months DD was put in place at the total yearly cost.
So my water bill come to me vie e-mail for 6 months water used between £52 > £43 bill payed up to Aug 2022. I phone them and pay them by bank card as I always do. My account is £212 in credit. The water compony had set up a DD each month for £85 with out (a) informing me (b) getting my signature (c) with no explanation or…
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Advice please on water pipe repairs on my property
Hi everyone, I've received a letter from Severn Trent Water saying they're sending someone round to fix a leak on my property and I'll be responsible for the cost! I understand that this may well be the law, but... things are complicated by the fact that there are 4 of us in a row of terraces that share a supply. I'm the…
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Thames Water haven’t set up my account
Hi there. in 2020 I moved into a new build house and dutifully reported the move to Thames Water. After a few months I realised that they were no longer taking any payment out of my account and contacted them to ask what was happening. They couldn’t find my address although could see that I had sent them change of address…
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Landlady won't have work done to enable a water meter to be installed
Hello, I recently moved into a rental property and asked the water company for a meter to be installed. They sent a plumber who did a survey and told me that the property has no internal stop tap (only an "isolation valve"), and that I need to ask my landlady to have the back of a kitchen cupboard cut away to make room for…
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Billed twice in 4 months?
Good afternoon, I recently had a problem with water, without it for days. Due to this I was due compensation. When my neighbours received their compensation and I hadn’t, I queried it with United Utilities. I was told it was because I was in arrears. I didn’t think I was. Granted, a few years ago I was on a payment…
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immersion heater
I have an electric immersion heater which I’m only putting on now three days a week for 2.5 hours. I was wondering if this was the most economical way to use the heater. The heater has two elements top and bottom. Would it be better just to use the boost feature which I think just heats the top part of the tank or should I…
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Ongoing issue with Castle water - backdated charges
I used to be a Thames Water customer for the water supply to my stable yard/water trough and then my account was sold to Thames Water. I have been keeping animals on this land for 20+ years so I know what the water usage is likely to be. There was an issue with a meter, which was subsequently replaced, then there was a…
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Why are we paying surface water drainage?
Why are we paying this when there's been no rain for weeks? Is there any way to get a partial refund does anyone know?
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Hosepipe bans
It does seem strange that when this comes around every year probably from now that the targeted area is the small 2% with a hosepipe ban.
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My water bill have gone up 5 fold ?
Hi Just received a letter from aglian water stating I'm using alot more water.... you'll now pay £98 , you previously paid £19. Is there anything I can do about this? We haven't used anymore in my opinion. We are a family of 5 living in a rented house and are starting to struggle financially.
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Unmetered water when bans kick in
With the talk of hose pipe bans etc being introduced and in some areas already happening do those like myself at a £80 a month unmetered property get any kind of reduction? I read today this dry weather could stretch to October so I could be looking at a few months of limited use. Although I do not waste water and a meter…
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Soakaway if living in flat
Any advice on how to check if your apartment block has a soak away, or is it unlikely?
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Thames Water has more than doubled my bill, why?
I live in sheltered housing and paid my water bill to Hammersmith and Fulham Council at a cost of ££178.36 A YEAR to 2021 when Thames took over and billed me an estimated charge of £409.89 for 2021-22, I expected this would be adjusted at the end of they year as it was 'estimated'. Not so, the charge of £409.89 remained…
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Save Water and Money
My Tip. If you have a water meter fitted. If like our house you have to run off cold water before it comes through hot, saving that run-off can save you money on your bill in two ways. One in Supply and two in sewerage charge. in my case 3 litres of water was wasted every time hot water was needed. So now I collect it in a…
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Water reading dates and billing query
Hi, I've flagged this issue with my water company, but wondered if MSEs may be able to help. At the beginning of July I saw our water meters including mine being manually read by their employee. I logged on recently and noted the billing date is for the end of July. My concern is I am being charged for a usage reading on X…
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United Utilities issues and debt chasers
I temporarily moved into my partners flat and setup a DD for the water as there previously wasnt one. Moved into our own house 8 weeks later. Rang up to have it transferred over instead it seems like they created a new account and removed my access to the online portal. A year later I get 2 texts saying I have outstanding…
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Water Bill caused by incorrect initial reading
My boyfriend has just received a bill for £1300 for water in his flat he moved out of , and started renting out in February. I suspect it has been caused by an incorrect initial meter reading. Is there anything he can do? It’s a 1 bedroom flat and he had been paying £28 per month for the first few months which was then…
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anglian water increase
just billed myself online 6 monthly and 16 dr was paying 31pm they wanted to increase to 53pm I have changed it to 43pm are the increase going to be above 20% this year does anyone know Thank you
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Affinity Water - County Court Business Centre - Water Bill - HELP !
Hello folks,Almost all our home bills go out via a direct debit, its simply to avoid missing any bills. But ironically we recevied a ''Claim Form'' from ''County Court Business Centre''.I didnt know if this was a genuine letter but having searched online, it appears they are genuine, so this is not a hoax. I am angry and…
