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Water Meter Not Present, But United Utilities Claim There was One
I bought and moved into a house at the end of last year that was sold without a water meter, the paperwork stated one was not fitted and there isn't one on the property. After a couple of months, UU started calling me about a water meter not giving readings and I questioned them, stating there isn't one. They're adamant…
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Water Rates Overcharging
Hi I am a business customer with Waterplus, I just moved to Everflow and saved about £200.00 a year. They want to do an audit to see if I have been overcharged, they charge 50% of anything being reclaimed over the past six years. Call me stupid but shoudn't I be able to find out if I have been overcharged on my own ?
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Two MoneySavers reclaim £1,000+: How to check and challenge incorrect water bills
Two MoneySavingExpert.com users have secured refunds and compensation worth thousands - and reduced their waste water bills - after arguing their bills should have been lower as their homes aren't connected to public sewers. Here's how others in England and Wales can maybe do the same... Read the full story here: Two…
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Debt Collectors chasing a time-barred debt
Dear Forum Users, I’ve already posted this on the consumer rights forum this morning but love have been advised to post it on the Water Bills Forum so my issue is more focused. “I’m trying to reach out in the hope someone can help in what’s now become a very distressing situation. Basically, I’m being intimidated,…
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water pressure low
sorry did not know where to put this, but my father has dementia his carer and myself went to shower him this morning but water was cold, the water company have told us there is low water pressure in the area and the water runs very slowly, would this effect the hot water temp on his shower? Its run off electric and when…
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Severn Trent sent Me a debt collector letter
This morning i opened a letter from a debt collection agency named Advantis concerning my water bill stating that “the original balance of £196.19 has incurred a £39.00 recovery administration charge due to non payment “ I had spoken by phone to ST in March 2022 to discus this year’s bill of £356.19p & that I was not going…
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Water billing - how does it work for a metered property?
I have recently bought a property and for the first time taking up the adult responsibilities of paying bills and whatnot. My property has a water meter fitted and the water supplier is with Thames Water. After registering an account with them, giving them the meter reading, it then takes me to the page to set up my direct…
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Where is the competition in water companies? What choice does the consumer have?
Can someone explain this to me. I understand that energy companies are privatised because there is competition between them for providing the lowest prices or best service (or at least there was before this current crisis). The energy companies are creating energy or buying it and they can choose where to buy it from or…
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Faulty water meter
Hello. I have a question about my water bill. We moved into the new house 4 and a half years ago. It was me, my partner and my 2 teenage sons living in the house. My water bills were very hight since the day we moved in. I was shocked when I saw my first bill, because in my previous property I was paying £32 a month and…
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Thames Water makes their bill design worse
One of the tests of an organisation's commitment to customer service is, surely, the simplicity and usability of its bills? Which is why I have just sent this complaint to Thames Water. "Dear Thames Water, your former annual Payment Plan design was brilliantly simple, easy to understand and cheap to print out. Why did you…
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Don't know what to do - waiting for water meter to be activated for over a year now...
Hi All, I'm hoping someone can advise on what I should do next. This situtation is driving me insane. Apologies for the long post, but here's the story so far: I first applied to get a water meter with Thames Water on 28th February 2021 - a month after I moved into this house. At that point I was told it would I hear…
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Water bill - kick in the teeth
I must admit, I'm normally pretty "on it" with regards to monitoring my usage and spending on my utilities, energy and other bills, but have never really paid too much attention to my water for some reason. For the last 12 months we've happily paid £48 a month to Anglian Water, foolishly under the expectation that it would…
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Water company wants paying twice for the same bill
Hi everyone, I am hoping someone might be able to help with some advice thoughts or similar previous experiences that they might have had on this issue with my water supply. I
am a tenant at my address, which is an apartment / flat within a larger
building made up of about 7-8 flats. I have been informed by my landlord…
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FTB & water bills
Not for me this one but my sister is going to end up buying her first home some time within the next 12 months ish. Anyway, during the discussion one of the things I thought of was water bills & meters but I don't actually know the answer. When we bought our house it was just a flat rate for the water & still is. Switching…
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Water payments
Hi, Me and partner have been making water payments for a rented property because the estate agent signed us up for these. However on talking to another resident we have discovered that water payments are paid via the managing company through service charges and it has not been necessary to make the payments. We have been…
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United Utilities Charging order CCJ
I was away in the Navy be in the navy 35 years . United Utilities put a CCJ on my crude file unknown to me there was a outstanding bill . I pad the bill back in 2011. then 12 weeks ago I applied for new mortgage on my home . Only to find out United Uttiles applied a charging order on my home . I was in shock . I then phone…
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Readings going up 🤔
Hi, I completed on a property purchase on the 23rd of May and I'm not moving in till June the 18th. I have the keys and codes to the electric meter and water meter theres no gas. The electric meter I'm ok with. I visited the property and looked in the water meter cupboard. There are 15 flats and 15 meters. 1 is on the left…
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Water bills
Thames Water sent me a bill for 926 days of water. They haven’t sent me a bill since 2019 now they want over £550. Can they do that when they sent me no bills? I’ve always paid on time and never had any problems with my bill before and not been in debt. I think this is outrageous and has made my life so much more…
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New build backdated water bill
Hi hope someone can help me with the best way to handle this issue... We moved in to a new build home a little over a year ago, when we moved in i tried to contact lerp utilities which I was told would be the company that deal withs our water, after talking to them they said it was Themes Water that would be dealing with…
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Bill backdated to 2019
I left my property last year thinking all my bills were paid. I contacted Thames Water who said I owed £219 which I paid. Now 6 months later they have sent a bill backdated to 2019 until my leaving date saying I owe them £150+. The meter was covered in dirt so I could not check any readings. I had lived in the property 20…
