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Overcharged - Unsure of Grounds???
Hi all, My water company is Severn Trent and for past 40 years my property, originally Mum and Dads has been charged water rates 'unmetered' at a cost of £651 in 2020. I/we were always of the opinion of better the devil you know where this was concerned as with a fixed bill there's no nasty surprises. However 14 months ago…
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Thames Water & Meters
We had a water meter installed by Thames Water in June 2021. They said that we would receive something from them soon that would enable us to decide whether to continue with the meter or revert to the old way of billing. Seven months later we have heard nothing. A VERY long wait on the phone produced an operator who gave…
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Shared water supply - lead pipe replacement
We are currently on a shared water main with 3 other houses (2 lots of semi detached). 1930’s build, old lead pipes. One neighbour on the shared supply has had a couple of leaks in the last 3 or 4 years, in their overgrown garden and it’s taken over a week to locate their leak and get it fixed. In the meantime, we all…
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WATER COMPANY CHASING THROUGH DEBIT COLLECTION AGENCY AGAINST THE FRAUDLENT ACCOUNT
Hi some one used my details to setup a water account at a residential property and never paid any bill Now water company had chased me through debit collection agency . i have explained them that my details have been used i never lived there neither i called u to set up an account i have also provided them with the proof…
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Unmetered bill going up 10.36%
I received notification about my new bill for Apr 2022 - Ma r2023, and it is going up from £32.77 per month to £36.16 per month. We are a 4 member household, 2 adults and 2 children age group (3-7 years). No dishwasher in the house. Is it worth getting a water meter?
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How the `F` do you get hold of Thames water
Excuse the title of this but I am at the end of the line trying to get hold of Thames water. Apparently it is mandatory that I have a water meter - umpteen letters from them to ring and make an appointment for installation. For weeks and weeks I have tried ringing them and can never get through. I have left a message…
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Farm water bill
Our property is on a farm owned by my husbands grandparents. The house was built for my parents in law 30 years ago. When everything was built there was a single water feed to the whole farm and every property had free water courtesy of Grandfather. Now he has passed away another relative is running the farm and, mainly…
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United Utilities covid support
https://myaccount.unitedutilities.com/difficultypayingbill Difficulty paying your bill?COVID-19 (Coronavirus) – A Message to Our Customers We know that this is a difficult time for everyone and you may be worried about not being able to pay your water bill. We have lots of support available to help any customers who are…
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Water Bill Sewerage Standing Charge Doubled
The yearly standing charges for sewerage charged by Severn Trent has more than doubled this year from £16.23 to £33.23. This doesn't include surface water drainage as I don't pay that. This has come from an increase in highway drianage from £5 to £12 a year and used water standing charge from £11.23 to £21.23. I can't find…
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County Court Claim Affinity Water - Advice Needed
Good Evening. Today I have received a county court claim form from Affinity water for an outstanding debt from a previous address that we lived at in 2016. They are claiming £1358.28 in total (water charges + interest court fee + legal representative's fee). This is for the period 20/06/2016 to 07/10/2019. We only lived at…
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Doing the washing economically
Any thoughts or advice on how I could reduce my water/electric bills by washing my clothes economically (settings/timings etc)?
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Rateable Value - Water Companies
I am having a dispute about the rateable vale of our property. We were mistakenly billed as a business as a result of an error dating back to 1993. The two water companies involved, South East Water and Southern Water used different taeable values, £640 and £425. However I was told by the Valuation Office Agency that the…
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Thames Water meters
Is anyone else being hounded by TW for a meter to be installed? Letter, emails and texts being received and also threats in the emails about higher charges being imposed if a meter is not installed. Is this a legal requirement? Can the legally increase the water prices just because we have not agreed to a meter? Everything…
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How to get back £100 credit on latest TW bill
We have just had our latest 6 month bill with Thames Water and we are £100 in credit. One of our children has left the family home and this has resulted in our metered water usage reducing. TW has offered to pay this back over 12 months with a reduced DD. We would prefer to get a refund of the £100 immediately. Is this…
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Thames water - confusing amount of water usage at 1 o'clock in the morning!
Hi All, I'm currently metred by Thames water and I'm actively trying to reduce my household water usage (hard with kids!)..... Naturally, I've began looking at the water usage charts provided by Thames water and it appears someone or something is using 150ltrs of water at 1 o'clock almost every morning?! I'm 1000% sure…
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Can I reclaim overcharged water bills from the past?
Hi, I'm a single guy living in a 1 bed flat in London and I've lived here for 8 years now. Only recently did it come to my attention that I may have been overpaying my (unmetered) water bill each month when someone said their monthly bill was less than mine and there were 4x people in their property! I did the online…
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Contacting STW regards water meter
Hi there, recently moved into new (to us) bungalow property and STW have estimated my meter reading for the 7th April as being 1503 as below. However our(?) water meter, next to our front door path, in the grass verge and pretty much in line with our interior stopcock looks like this (image taken from old flat meter for an…
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£550 Grant towards Lead Pipe Replacement with United Utilties
I've just had a new blue pipe installed by a WIAPS certified company, and received a call from United Utilities acknowledging the installation and that they will now move on with arranging its connection in the coming weeks. Additionally they told me I qualified for their new grant scheme, and will receive a payment of…
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Refuse a water meter?
Hi all, After some advice on an impending installation of a water meter at my property.I already had a water meter when I moved into the property 5 years ago, it had been fitted by the previous occupier 3 years priors to me purchasing the property. Earlier in the year I had the lead supply pipe replaced with plastic pipe,…
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Waht is best for climate: boiling water for washing up via gas boiler vs electric kettle
While not an issue of personal cost I wonder if the kettle is better for the planet (CO2 wise) as I am trying to use less energy. Our combi boiler is in the garage 9 metres from the hot water tank which is then some 8 metres from the kitchen sink (which is next to the electric kettle) It takes 3 litres of cold water before…
