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Rateable Value - Water Companies
I am having a dispute about the rateable vale of our property. We were mistakenly billed as a business as a result of an error dating back to 1993. The two water companies involved, South East Water and Southern Water used different taeable values, £640 and £425. However I was told by the Valuation Office Agency that the…
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Thames Water meters
Is anyone else being hounded by TW for a meter to be installed? Letter, emails and texts being received and also threats in the emails about higher charges being imposed if a meter is not installed. Is this a legal requirement? Can the legally increase the water prices just because we have not agreed to a meter? Everything…
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How to get back £100 credit on latest TW bill
We have just had our latest 6 month bill with Thames Water and we are £100 in credit. One of our children has left the family home and this has resulted in our metered water usage reducing. TW has offered to pay this back over 12 months with a reduced DD. We would prefer to get a refund of the £100 immediately. Is this…
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Thames water - confusing amount of water usage at 1 o'clock in the morning!
Hi All, I'm currently metred by Thames water and I'm actively trying to reduce my household water usage (hard with kids!)..... Naturally, I've began looking at the water usage charts provided by Thames water and it appears someone or something is using 150ltrs of water at 1 o'clock almost every morning?! I'm 1000% sure…
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Can I reclaim overcharged water bills from the past?
Hi, I'm a single guy living in a 1 bed flat in London and I've lived here for 8 years now. Only recently did it come to my attention that I may have been overpaying my (unmetered) water bill each month when someone said their monthly bill was less than mine and there were 4x people in their property! I did the online…
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Contacting STW regards water meter
Hi there, recently moved into new (to us) bungalow property and STW have estimated my meter reading for the 7th April as being 1503 as below. However our(?) water meter, next to our front door path, in the grass verge and pretty much in line with our interior stopcock looks like this (image taken from old flat meter for an…
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£550 Grant towards Lead Pipe Replacement with United Utilties
I've just had a new blue pipe installed by a WIAPS certified company, and received a call from United Utilities acknowledging the installation and that they will now move on with arranging its connection in the coming weeks. Additionally they told me I qualified for their new grant scheme, and will receive a payment of…
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Refuse a water meter?
Hi all, After some advice on an impending installation of a water meter at my property.I already had a water meter when I moved into the property 5 years ago, it had been fitted by the previous occupier 3 years priors to me purchasing the property. Earlier in the year I had the lead supply pipe replaced with plastic pipe,…
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Waht is best for climate: boiling water for washing up via gas boiler vs electric kettle
While not an issue of personal cost I wonder if the kettle is better for the planet (CO2 wise) as I am trying to use less energy. Our combi boiler is in the garage 9 metres from the hot water tank which is then some 8 metres from the kitchen sink (which is next to the electric kettle) It takes 3 litres of cold water before…
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Overestimated Start Read
I purchased my home in January and knew I had a water meter but couldn't locate it. I tried to call Welsh Water to ask them to read the meter but at the time they weren't sending people out due to Covid and this was displayed on their website. They eventually sent someone in October, but he couldn't find the meter either.…
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We have two separate water bills for two people at the same flat, is it better to keep them separate
I moved into a flat with my best friend. He moved one month before me here. He did not pay any water bills before he moved where he lived before. I moved here one month later because of giving notice and previously at my old house I paid around £27 per month for water. He set up an account when he moved here with United…
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Water Company won't repair/replace meter
I live in a mid-terrace property with a shared water pipe from the main pipe in the street. I had a water meter and stop tap combined unit fitted by Thames Water in the kitchen more than 10 years ago, replacing the original stop tap. Recently I've found that the stop tap on the meter doesn't turn off properly and I was…
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Thames Water Smarter Homes visits 08006226623
Just a quick update as I couldn't find any other updates with my Google/DDG searches for this number. I can confirm that they're Thames Water "Smarter Homes" consultation visits: The call itself was very polite and not phishing-like at all: but they wanted to book a visit for somebody to come into my home and look at ways…
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Never been billed
I moved into a new build almost 4 years ago now and contacted the area water provider to let them know. They told me they didn’t provide my water and I forgot about it and didn’t pursue this any further. I’m just wondering where I stand with this. At some point am I going to get a bill for 4 years worth of water? Is this…
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Shared sewage treatment tank
Penny for your thoughts. We moved in to our home about a year ago, and our neighbours moved in about 9 months ago. We get along very well. We share a sewage treatment tank which will require emptying and servicing on a regular basis. Previous owners split the bill 50:50. Whilst on the face of it that seems fair, there are…
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Paying for Neighbours Water - Refund?
Hi just wondering if anyone has experienced similar; (sorry for long post) We moved into our home (owned) just over 4 years ago and have recently found out we have been paying for our neighbours water for the whole of this time. Wessex Water fitted a meter shortly after we moved in but failed to notice we are on a shared…
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Waterhelp : question on separate household for water bill
My husband and I live in a shared property with our son and his family ( wife and two adult children). The house was ours until about 4 years ago when we transferred it to them. We agreed that we will pay the water bill. We do not pay rent. We live as separate households meaning both families do own shopping cooking and…
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Thames Water: Frequency of payments
I will shortly be moving home later this month and I’m really confused whether Thames Water (TW) charge more if you pay monthly compared to annually/bi-annually/quarterly or whether it’s all the same total cost no matter which payment method/frequency you opt for. The property we’re moving to does not have a meter. Ive had…
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Thames Water Meter - Estimated Readings
Hi. I moved into a rented 1 bed flat on 30/06/21. I assumed the property did not have a meter as it wasn’t mentioned by the agency or landlord when we moved in. I contacted thames water to let them know I had moved in and waited for the first bill. The agency have mentioned since that they were aware of the meters…
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Question About Anglia Water Bills
If the previous occupant of the property owes money to Anglia Water ( £3000) would the new occupants have to pay for the bill? If you say No then how will Anglia Water get that money back if the previous occupants have left the country?
