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Southern Water D Debits
Southern water has set my direct debits on usage of about
35% more than my average usage. Anyone else notice this?
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Paying for neighbours water
Hi, I'm looking for some advice. I have recently had my kitchen done and the when the builder turned off the water using the stopcock in my house, my neighbours water went off too. As I am on a meter UU have agreed that this means I have been paying for their water too. The neighbour has also been paying UU through RV. I…
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If you are going to call Thames Water about an issue...
...do record the call yourself. I was told some complete rubbish by someone clearly based in India. First, he said the "usage looks normal to me" without even asking the size of the household or usage patterns. He then said "the meter is working fine as it's reporting data regularly" (smart meter). When I asked to talk to…
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Wrong meter, now the fun begins.
For the last thirteen years I have been living in a flat on my own as a single person.Over the last three years the water bills grew larger very quickly and at the start of January 2020 I received a bill about four times my average at about £240 for 6 months.I queried this with Thames Water who said they could not send an…
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Incorrect meter assigned by Thames Water
Hello there, we moved into our flat three years ago and signed up to Thames Water. We gave them our address and they assigned us the water meter for the flat. Recently, we had a water bill double our usual. We asked Thames Water to check if the meter was faulty, they came out (apparently) and decided it wasn't. I did a bit…
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Water debt
I recently started looking at my credit reports and found that I've got like 6 years of debt for a local water company who are still charging me monthly and those payments are affecting my score. I rang the company and told them I haven't lived there in like 5 years and they requested proof from my old landlord but I can't…
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How do we check water leak?
Our street is on a gradient hill and there is a puddle of water (even though we've had no rain) coming from the flower bed at the side of the driveway from the higher side. How can we find out if the water is coming from our pipework or nextdoor's pipework? We're in a semi-detached bungalow and the unattached bungalow…
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Help!!
Putting house on market for sale however didn’t put the water bill in our name or paid water bill when bought and moved to the house 7 years ago. Water bill coming in previous owner name. how do we start to fix this, will Conveyancing (Water authority searches) trigger investigation, I know messed up big time but how do I…
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Southern Water Sentencing and Fines for Sewage Pollution
This is perhaps one of the most shocking stories I have read in a long time and any fines imposed are totally justified although will never compensate for the damages inflicted. However, as a customer of Southern Water, and not being able to change my supplier, how will this affect us and any future bills ? Are we as…
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Rateable Values
I am so grateful that others have been on here talking about rateable values. And for the education, but I'm still in a quandary.... I need the rateable value of my house, back when my lease was originally granted (in 1980's). The local authority sent me to the Valuation Office Agency, who sent me to the water company, who…
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Refund if in credit
Hi everyone. I've just logged on to my water account online and I'm just over £400.00 in credit! I'm on a water meter and pay a set amount each month - £44.00 per month which I think is way too much but I've not really been bothered about it before. However my last bill for the quarter was only £125.00. On my last bill…
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Thames water and council tenancy
Hello Hope this is the right place. When I became a council tenant, my water charges were included in my rent and I didn't need an account for a water company. A few years back they transferred this for Thames Water and I had to create an account and direct debt of £40 a month however the rent or council tax was not…
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Ridiculous Bill - Need Advice
Hello, I moved into a 3 bed flat on 25th Nov and took a water meter reading of 944. It’s the first time I’ve had a water meter. I’m single, kids stay twice a week and I set up a direct debit of £30 a month. Yesterday I got a bill from Thames Water stating I’m £1234 in debt ! They had a meter reading of 1529 from 6May. I…
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Garden sub metre to off set garden water counting toward sewage cost
I am an Anglian Water customer and they allow readings from a garden tap sub meter which you can buy cheaply on line to account for water used on your plants or lawn which does not then get counted toward the sewage part of your water bill. Anglian water are quite upfront about it and are happy to answer questions. I…
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Company misread low, now I'm being charged for a 'sudden increase' in usage
We're a couple in a 3 bed house, provided by United Utilities. We have historically (pre-pandemic) used ~260 litres per day. From May last year, due to their engineer making a misread on the metre, this estimate was changed to 90l per day. Admittedly this should have put alarms bells for them and for us, but it wasn't on…
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Thames Water Misinformation Complaint
Hi All, Looking for some advice on if I should bother escalating my Thames water complaint to the CCW as they have led me to believe this is the only way I can escalate further (not sure if this is correct through). Sorry this is a bit of a long one! Basically, my partner and I lived in a rented flat for 9 months. On…
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Adding additional water meter to reduce sewage/wastewater charges
As a new member I am not sure if this has been mentioned in previous blogs. I have a large garden and and have metered water. I was paying sewage/wastewater charges for water used on the garden, obviously not going down the sewer. I noticed in the fine print of my terms that you can dispute the charge for sewage/wastewater…
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Thames water bill went up after meter installation
Hi, how can I have Thames water, reducing the price of water usage. My bill went up from £23 to 69 monthly… for the past 5 month I have been living by be self as my family needed to go for health issues… I have contact them and ask how they come up with the price tag ( £???x Lt= amount to pay ), there are not other…
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Smart Water Meter: Anyone else shocked by their consumption?
Hello All, Sorry if it’s been posted before, but my smart water meter has just properly come online and I’m fairly shocked by my consumption. Sometimes it’s 3000l a week, other times it can be 2600l depending I suppose on what we are doing. This seems massive? But maybe I’m looking at it the wrong way? Live in a 3 bed with…
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Pandemic (work from home) water bill increased by 58%
Anglian Water have advised me that my direct debit has increased to £30 PCM from £19 PCM this month. This is a 58% increase! I moved into my 3 bed semi detached house in 2014 (always lived alone) and my bill was always approximately £19 PCM. Anglian Water take a meter reading every February and use this reading to…
