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Water bills

For questions about water supply to your home.

Estimating bill for one bed flat.
Using the usage calculator on the providers website usage came out at 44m3 a year for metered water + sewerage, and they advised me direct on the best tariff which will work out at £20 monthly. For a one bed flat, no bath. However I currently live in a 3 bed semi, with bath, using that calculator comes out at 82m3 when in…
Does water meter bill replace Wastewater charge as well?
I have been considering a water meter (or at least the 2 year 'trial' option) and have just got my annual statement from UU Current UU bill shows annually it will be £352.79* total of fixed + standing charge for Fresh Water and £442.52 fixed cost for Wastewater. If I got a water meter then would this only…
Rateable Value - Converted maisonnette
Speaking with colleagues about bills, I recently realized that my water bill was really really high. For background story, I converted two flats into a maisonnette 20 years ago and never questioned the water bill. Turns out I am paying 3 times more than my neighbours who have the whole house/3 floors!!! TW explained to me…
Water Saving Freebies
Water saving freebies in this weeks MSEs Money Tips email - here's the link https://www.moneysavingexpert.com/utilities/cut-water-bills/#freebies
Severntrent
I have been having trouble with severntrent, I think my bills are too high, I live in a 3 bedroom mid terrace by myself. I'm paying £48 a month over 12 months. I have rung multiple times saying it can't be right, and each time they come up with a different excuse from its to do with the year my house was built or the…
Revised water bill
Hello, this is my first ever blog so hope I get this right... Wondering if any of you can help? I have just received a revised water bill for £700+. We’re a family of 5, have a water meter and do use a fair amount of water but my usual bill is around £170 -£200 every 6 months or so. I was nearly blown away by £700 and…
Water charges
does anyone know if you get reduced water charges on an empty property. My mum has been in a home since October and I’m trying to sort everything out regarding her now, empty home.
Water meter - I'm served by two companies
I am a single-person household and am thinking about applying for a water meter. STWA supplies my water and Anglian Water deals with sewerage, drainage etc.. If I apply to STWA for a water meter, how does that affect Anglian Water who won't be metering anything?
Lack of empathy
I’m a crohns sufferer and live alone due to my condition I have high water usage. For two years I’ve asked for help as I’ve no income. All requests have fallen on deaf ears. A few months back they put a cap on witch was higher than my usage. I managed to get them to send this out on paper. Last week received bill with…
Chased for debt that is not mine.
Hi all, I signed up to the electoral register using my parents' home address when I turned 18 however, for the past 7 years I have been living with my aunt since she lives closer to my university. I have now graduated from university but still remain at my aunt's address since I am estranged to my father who still lives at…
Severn Trent Water proactive meter exchange programme
Hi All, Is there anyone out there who has had a new water meter installed recently as part of Severn Trent's 'proactive meter exchange programme' and could tell me how long it took the engineer to do the job? Thanks.
Affinity water - Water meter
Hi all, This morning to my shock I noticed a water meter being installed outside the house. I phoned Affinity water for further explanation, apparently they sent some correspondence in Nov 2020 explaining this would happen. But I stated I hadn't received anything can this be resent. The lady said they aren't able to. Was…
Waterplus
Received a call a couple of months ago from a business I had never dealt with claiming I owed them money. They mentioned my old business name, but couldn't tell me anything other than I had an outstanding bill and so I bid them farewell and considered it a scam. But I thought to investigate just in case. I had left the…
Anybody else unable to log into MyAccount on Anglian Water? - Don't bother, sorted now.
Haven't tried logging in for ages but today I'm getting message about site is down for maintenance. Just wondering if this has been ongoing for a while? Want to input a meter read as haven't done so for ages.
Very high energy bills is this normal
Hi I am being charged so much money for my gas at the property with British Gas . Is this normal usage ? We have a 4 bedroom with 5 people living together. What do you guys normally pay yearly average . Be nice lol I’m new :)
Water bill liability
Hi MSE, Hoping someone can advise me with a water bill. I have an assured tenancy agreement with a housing association since year 2000. It states water and sewerage charges are part of the weekly payments for the property. I do not have a water meter, I believe it is a shared system between our block of flats. I have this…
WATER METER
Can anybody kindly offer some clarification regarding water meters. We moved into a new property March this year, the property is a new build 3 years old and has a water meter, I have made contact with United Utilities and requested we pay not metered but pay a standard amount as we did in our previous home. UT inform me…
Southern Water to give customers a share of £123 million over serious failures - MSE News
Southern Water is to pay £123 million back to customers following an investigation that found the company had shown "scant regard" for the environment and deliberately acted to deceive its customers...Read the full story: 'Southern Water to give customers a share of £123 million over serious failures' Click reply below to…
Incorrect water meter reading led to huge bill
Hi, I'm hoping that someone can help... I received a phone cal today from South Staffs Water telling me we are about to receive a large bill due to an error on their part. We moved into the property last year (nov 26th) and submitted a meter reading the day after. Apparently the water company then completed their own…
Water bill in my name?
My partner deals with paying all the house bills...I moved into my current property over 1 year ago from a previous property I was renting. But I recently received a themes water bill in my name (the address was written strangely) it had my previous address on letter and letter said that I owe themes water money even tho I…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Water bills

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