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Yorkshire Water - anyone got money back for being overcharged from 'pro rata' annual statements?
Hello, Apologise for the long message here, but I feel that might be best to give the full story. Back in 2010, I moved into a rented flat (first floor of a converted house) - I still live here. I knew nothing of how the water bills was calculated back then. Just got the letter from Yorkshire water with the annual…
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Letter asking for mine
I received a letter from Thames Water 3 &1/2 years after selling a property saying I owed over £200 as they had made an accounting error and it has just come to light!!. I paid all bills including final one to close the account. I called them to find out what the problem was and wax told loads of people have received same…
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How are HomeServe still in business
Got my usual bi-monthly begging letter from homeserver today asking me to take out their insurance cover for burst water pipes. Normally it goes straight in the bin but this time i'd thought i'd check what other people thought of them online as i'd heard they had a bad reputation from work colleagues, friends etc. So I…
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MSE News: Water firms upping direct debits of metered customers due to increased lockdown use
Households with water meters should check their bills as many firms are upping direct debits due to higher use during lockdown... Read the full story: 'Water firms upping direct debits of metered customers due to increased lockdown use – check NOW if you're overpaying' If you haven’t already, join the forum to reply.
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Thames Water 'faulty' meters
I have had a meter with Thames water for many years so I know what my usual consumption is. In May 2019 they fitted a new smart meter but failed to actually use it for readings until May 2020. Then suddenly they claimed that I had a leak. No actual leak has been found but they still insist that I probably have one because…
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Severn Trent water metre
We moved into a new build property on 27th November 2020, when we moved in the water metres hadn’t been fitted and we were told they would be fitted in January 2021, which eventually it was. We have since had an assessed bill from 14th December to 15th April for £135. I rang to query this as we had the meter fitted in…
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Unable to Log In to South Staffs Water on Chrome
All of a sudden the last few months I have been unable to access my account with SSW on my Chrome browser. I contacted South Staffs Water about this problem and they asked me to try to log in on Internet Explorer. Funnily enough I could, yet was always able to log in on Chrome until a few months ago. South Staffs CS…
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Thames Water bill for 1 person flat
My landlord has just moved to us being billed direct by Thames Water for water. I've had my first bill which is £430 and this seems to me quite high for a 1 bed flat and me on my own? I just wanted to get a rough idea of what others pay to see if it's worth me asking for a water meter.
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Water meter installed by UU looks a mess
Just had a water meter installed which to me looks like a very untidy job. They had to cut away part of the kitchen cupboard to gain access which is fair enough but the installed additional pipework looks very amateurish. The meter has been installed at the back and is resting on a shelf. What do others think or am I being…
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Can someone please help me figure out the possible reason for the increase in water bills?
Hello, I moved in to a new house and received a water bill of 633 pounds for this year with Thames Water. But I also found out that the previous owners only paid around 450 per year, and I can't figure out what could account for this difference? The rates for 2020 / 2021 was 0.8759 (fresh water) and 0.5982 (wastewater) and…
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Been paying for neighbours water usage on top of my own usage for just short of 8 years.
I had an external water meter installed on the 26/06/13. I thought this was a good idea because I lived alone in a three bed semi and at the time I was paying roughly £520 per year. All seemed OK, I was paying less than the rateable value of my home and I was saving money by having a water meter. Four years ago my water…
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Water supplier - holiday let in Scotland
Hi Looking for recommendations for the cheapest Water Supplier for a holiday let in Scotland. My house is on non domestic rates so I need to pay for water separately. I am paying about £180 a qtr with Wave for not a lot of water. i have looked around, none of the suppliers seem to publish their rates, also can’t find any…
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MSE News: Thames Water takes payments from customers early in direct debit blunder
Utility giant Thames Water has mistakenly taken thousands of customers' direct debit payments a day early after a "system error". If you've been hit by bank charges as a result, you can get a refund but you'll need to ask for it – we've full help below. Read the full story: 'Thames Water takes payments from customers…
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Southwest Water Setting up Direct Debit Monthly amount
When you set it up it asks you how many people live in the property and then calculates the amount as its just me I selected one person and it calculated I would pay £2.50 a month this seems way to low is this right? or do they calculate it on what your previous bill was?
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Water bill Period of charge 15th December 2020 - 27th March 2021
Hi my water bill for the period above is 222.52 is that much ? The meter is outside... can i ask them for a photo of the reading or they don't have to provide or take photos when submitting meter readings? How can I be sure the reading is correct?
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Water bill double in a house with an extra bathroom & bedroom?
Hi, I’m due to move house in a couple of days to next door but one. My solicitor has sent me the water bill for the person who’s currently living there and they are paying a set fixed £47 a month (apparently she is on a meter). I’ve just compared it to my bills and I pay around £23 a month average and I’m also on a meter.…
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Mislead about a rateable value rented property?
Hi, I rented a property in August 2020 and I asked the management company about meter readings, suppliers and where the energy and water meters were when I moved in. At no point they informed me that apparently the property has no water meter. Two days ago I received a bill from the water company which is 3 times higher…
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Old water bill
I have recently moved into a property after private renting for a long time (i paid my landlord for my water)so i rang the water board to let them know id moved in to the new property..they then tell me i owe £400 from 2010/2012..from another property,i have disputed this as i would not have lived in a property for 2 years…
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Mislead about a rateable value property
Neither landlord nor management company informed me that the water bill
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Fair play
Hi we are all aware that we can change energy suppliers when ever we like but apparently we are stuck with our water company After switching to a water meter a couple of years ago I saved quite a bit of money as you watch what your doing when you can see the dial on the meter going round all was fine untill last summer…
