-
Thames Water and vulnerable person
I work in mental health. I have a client who is distressed as she has
received a debt recovery letter for her water bill from an agency – arrears are
£559.33. My client is vulnerable with mental and physical health needs and lives on benefits. She said she used to pay her
water bill weekly through her rent (about £4…
-
Sewerage bill
I have received my new annual water bill. I have been receiving water bill's since 2002 but I wasn't aware that the water provider did not charge for sewerage. The water bill tells me that I will get a sewerage bill from another company but I haven't. Am I liable for 19 years of sewerage Bill's?
-
Southern Water
Hello, I'm wondering if anyone can help, for the past year I have had an issue with Southern Water, I have always had a monthly direct debit with them, six months ago I started getting texts saying I wasn't paying my monthly bills and to contact them, on contacting them it transpired the address was wrong and I was paying…
-
Utilities bills help! FTB
Hi I’m a FTB so any help would be greatly appreciated! We’ve just completed on a house today and we’re not quite sure how the utility side works. We both lived with parents before so have never had a bill. The vendor actually came over to show us how things work but when I asked him about which companies he was with, he…
-
Sewage backflow
Hi, I need some advice as the contractor is refusing to continue work as they believe it is my responsibility. I'm the start of the run for the sewage and a month ago my neighbour had a blockage as a result it caused mine to block. I call themes water to get this cleared and explained it's 1935 property, which they agreed…
-
Do I NEED to sign up for a water account?
Hi. Just moved into a new property. Last week I received a letter from Thames Water, it was addressed to “the occupier”. It asked me to register for an account with them. My question is, what would happen if I don’t? Is this like the tv license thing where as long as an account isn’t registered to a property then they’ll…
-
Water meters - pros and cons?
Does anyone have any experience or advice on whether gettnig a water meter might save money or not? I have a natural reluctance against the idea in case my billis astronomical, but this is emotion not fact. Anyone help?
-
Estimating bill for one bed flat.
Using the usage calculator on the providers website usage came out at 44m3 a year for metered water + sewerage, and they advised me direct on the best tariff which will work out at £20 monthly. For a one bed flat, no bath. However I currently live in a 3 bed semi, with bath, using that calculator comes out at 82m3 when in…
-
Does water meter bill replace Wastewater charge as well?
I have been considering a water meter (or at least the 2 year 'trial' option) and have just got my annual statement from UU Current UU bill shows annually it will be £352.79* total of fixed + standing charge for Fresh Water and £442.52 fixed cost for Wastewater. If I got a water meter then would this only…
-
Rateable Value - Converted maisonnette
Speaking with colleagues about bills, I recently realized that my water bill was really really high. For background story, I converted two flats into a maisonnette 20 years ago and never questioned the water bill. Turns out I am paying 3 times more than my neighbours who have the whole house/3 floors!!! TW explained to me…
-
Water Saving Freebies
Water saving freebies in this weeks MSEs Money Tips email - here's the link https://www.moneysavingexpert.com/utilities/cut-water-bills/#freebies
-
Severntrent
I have been having trouble with severntrent, I think my bills are too high, I live in a 3 bedroom mid terrace by myself. I'm paying £48 a month over 12 months. I have rung multiple times saying it can't be right, and each time they come up with a different excuse from its to do with the year my house was built or the…
-
Revised water bill
Hello, this is my first ever blog so hope I get this right... Wondering if any of you can help? I have just received a revised water bill for £700+. We’re a family of 5, have a water meter and do use a fair amount of water but my usual bill is around £170 -£200 every 6 months or so. I was nearly blown away by £700 and…
-
Water charges
does anyone know if you get reduced water charges on an empty property. My mum has been in a home since October and I’m trying to sort everything out regarding her now, empty home.
-
Water meter - I'm served by two companies
I am a single-person household and am thinking about applying for a water meter. STWA supplies my water and Anglian Water deals with sewerage, drainage etc.. If I apply to STWA for a water meter, how does that affect Anglian Water who won't be metering anything?
-
Lack of empathy
I’m a crohns sufferer and live alone due to my condition I have high water usage. For two years I’ve asked for help as I’ve no income. All requests have fallen on deaf ears. A few months back they put a cap on witch was higher than my usage. I managed to get them to send this out on paper. Last week received bill with…
-
Chased for debt that is not mine.
Hi all, I signed up to the electoral register using my parents' home address when I turned 18 however, for the past 7 years I have been living with my aunt since she lives closer to my university. I have now graduated from university but still remain at my aunt's address since I am estranged to my father who still lives at…
-
Severn Trent Water proactive meter exchange programme
Hi All, Is there anyone out there who has had a new water meter installed recently as part of Severn Trent's 'proactive meter exchange programme' and could tell me how long it took the engineer to do the job? Thanks.
-
Affinity water - Water meter
Hi all, This morning to my shock I noticed a water meter being installed outside the house. I phoned Affinity water for further explanation, apparently they sent some correspondence in Nov 2020 explaining this would happen. But I stated I hadn't received anything can this be resent. The lady said they aren't able to. Was…
-
Waterplus
Received a call a couple of months ago from a business I had never dealt with claiming I owed them money. They mentioned my old business name, but couldn't tell me anything other than I had an outstanding bill and so I bid them farewell and considered it a scam. But I thought to investigate just in case. I had left the…
