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Thames Water makes their bill design worse
sibylla_3
Posts: 1 Newbie
in Water bills
One of the tests of an organisation's commitment to customer service is, surely, the simplicity and usability of its bills? Which is why I have just sent this complaint to Thames Water.
"Dear Thames Water, your former annual Payment Plan design was brilliantly simple, easy to understand and cheap to print out. Why did you spend a lot of money on changing it? Your new bill design is unsatisfactory because it is (a) complicated and difficult to understand and (b) expensive to print out, with needless graphics and poor legibility (due to inadequate text/background contrast). Best regards etc"
"Dear Thames Water, your former annual Payment Plan design was brilliantly simple, easy to understand and cheap to print out. Why did you spend a lot of money on changing it? Your new bill design is unsatisfactory because it is (a) complicated and difficult to understand and (b) expensive to print out, with needless graphics and poor legibility (due to inadequate text/background contrast). Best regards etc"
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