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Bill for a rental property I left in 2013
I bought my flat in 2016 having lived in rental properties for about 10 years. Yesterday I received a Debt Collection Agency wanting me to pay my water bill. I checked my bank statement. the direct debits having been going through no problems. I thought the demand was a scam so I called the Water Board. they acknowledged…
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water bill after a water leak in a new build. should the builder pay?
Hello. i have recently had a water leak in a new build property that we have only been in for 6 months. this was located underneath the isolation valve under the sink and under the kitchen cabinets on the main water pipe into the new build property. this was on the pipe between the water meter and the isoaltion tap under…
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Section 24 Sewers/ Drains - blockage and responsibility
Hi, I have a blockage in my surface water drainage (roof water). My drains pick up water also from my neighbors property. I contacted DCWW who came out to take a look and they said that as the drains were surface water, they were my responsibility and probably lead to a soakaway on my property. After some digging, I have…
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Water meter v standard water rates
Hello, our monthly water bill is high, we had a water meter installed in 2015 and after recently reviewing our outgoings, we have realised our bills are more now than when on standard water rates. Therefore I contacted seven trent to ask to be changed over to standard water rates and we were told we could not change back.…
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Estimated bills
My husband died suddenly at the beginning of October and within a few weeks I notified the utility companies. The water company put the account into my sole name ( previously it was just in my husband's name) and using an estimated reading they set up a direct debit. Two days ago I received a call from someone at the water…
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Sewage advice
OK somewhat water related i couldn't find a more suitable forum area. (Admins please switch if you can) We are currently connected to a Septic tank. The problem as i understand it is we need to upgrade ours soon. What is frustrating is we are about 150metres uphill from the closest sewage point. Does anyone know of any…
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Rebate once meter fitted?
I moved in to a new flat in early March and requested a water meter to be fitted as the estimate was £840 a year and I am only there for four nights a week. I live on my own there so my bill should be much, much less. Because of Coronavirus, Thames Water have suspended metre fitting. I would like to have the bill…
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Outstanding Balance - Direct Debit
Hi, I am new to the forum so I am appreciative of any help that can be offered here. I am a customer of Thames Water for around 3 years now at my current address. I recently switched service providers for my electricity which prompted me to log in to my Clear Score account which I haven’t not done for so many years as it…
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Switching homes
Hi I will be moving g some things into the new house tommorow. I currently rent a flat. I may need water in the flat until I hand the keys back as I will have to come back and clean up. Can I switch now or wait until I hand keys back. Also will my bill go up or down as it’s just gone down this month by £10.
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Just wonder how we compare.
We have sewage with Anglian Water and Water comes from Essex and Suffolk Water. A band A property and would be interested in how much others pay for a band A property which is supplied with both water and sewage by Anglian Water. Suspect we are paying more as two companies involved but would love to know if we are or are…
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Water company charged me £3200 in 1 1/2 years for neighbours’ water as well as my own
Hi there, I moved into my home in April 18. Since then I have been being charged for my own water and swerage usage as well as that of my 3 neighbours. In total it has come to £3200(!!) We are in a 2 bedroom house and there are just 2 of us. In similar sized previous properties we were paying around £350 per year. I was a…
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Business/domestic issue - plus paid bill twice!
Two questions in one here for anyone who may be able to advise me in advance of my contacting the water company - I would be most grateful! Firstly, my property is residential and has been forever and a day - but I'm paying a business supplier - originally Affinity for Business which has now been taken over by Castle…
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Reclaiming water pipe repair costs?
I got my water bill in March, significantly higher than expected. Did a leak isolation test, leak was clearly external to the building. Phoned South West Water, who said it was likely that the fault was on the pipe under my property boundary and into the house. Got a company out (during lockdown, which was amazing), who…
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10 years no water bill
i moved in to my rented accommodation 10 years ago. a water meter guy came round to read the meter, couldnt find a meter so left without a meter reading. 2 weeks later i got a letter asking for a meter reading but i dont have a meter so did not send a reading. the letter has my name and address and a water account number…
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Water Supplier Doesn't Have Our Address On Record - No Bill So Far
So at the beginning of March, we moved into a new flat. We were told by the letting agent, and the landlord that the water supplier was Severn Trent, and water.org find your supplier tool confirmed this. However, when I tried to set up an account at the beginning of the month, our address wasn't listed. So I contacted them…
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Immersion heater timer or leave on 24/7
Hello peeps. i have a bog standard immersion tank with the heater in the top.a chap at work told me its best off leaving the heater switched on and the stat will keep the water hot as needed and this was the cheapest way of running this heater. i was thinking of replacing the immersion on/off switch with a timer off…
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Overpayment
Hello Thanks to Martins new show, i have done an overview if my elderly mothers bills and discovered that she has been paying over £40 per month for her water rates since owning the property which is a 2 bed bungalow, during this time, she was a carer for her partner and has lived alone since 2009. I urged her to call…
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water works needs water on for several minutes
I'm on a water meter so it costs me for running water for several minutes following water works. why should it cost me for works outside of my boundary. The water is not clear following the work through no fault of my own but it costs me. why?
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Why are billed amounts for clean and waste water the same?
Volume used is 19m3, so why is 19.00 charged for both clean and waste? Shouldn't it be a combination of two values totalling 19m3?
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Do water companies overestimate usage
Do water companies overestimate the amount of water a person or family would use. I live alone and they estimated I would use 50 cubic meters of water a year that was May last year, fast forward to march this year and I have used 17.4 cubic meters, their estimate was on about 950 litres a week. I don't overfill bowls and…
