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Trying to understand water bill
I was put onto a 12 month payment plan (total amount £276) of £23 starting on 4 November 2019 and ending 4 October 2020. But on Friday I received an email giving me an estimate (which was accurate) of my readings and saying that the outstanding amount of £196 would be normally paid with my £23 direct debit up to and…
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WaterHelp scheme (Thames Water)
Hi, Some background information: I do not have a water meter installed at home and would like to apply for WaterHelp "If your household is on a low income, you may qualify
for a discount on your water and waste bills through our
WaterHelp scheme (formerly called WaterSure Plus). Your gross yearly household income is less…
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Thames Water bill hike
Just been informed by my elderly mother that her Thames water bill has recently doubled with no notification or explanation. I’m sure I have read recently that water bills were coming down ! Anybody help/advise ?
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Question About Water Bill Estimate for 6 months
Hi All , I moved in to a rented apartment property in April and the toilet flush was leaky . It took some time to get it fixed due to the lockdown, but after a month its finally fixed . The Water supplier has informed me that they would sending a team member some time this month to get the meter reading so the they can…
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Can you help explain why my water bill in previous county was £14 per month and now is £24 month?
I am still using yorkshire water in both cases, and my usage is the same, well I certainly do more hand washing now! but I don't think that accounts for a £10 per month increase. It has been a little hard for me to untangle the figures since my old bills showed quarterly and the new ones show monthly so a little trickier…
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Advice on Chargeable Value
Hi, Just after a bit of advice RE wording / rights when writing to our water supplier (Thames Water). We were sent an annual bill for April 20 - Mar 21 back in March that seemed outrageously high - £750 for a 2 bedroom flat. We are unmetered so contacted Thames Water and they said on the phone this seemed unusually high…
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Water meter reading high leak ?
Hello Had our water meter fitted in July 2019 as only 2 in the house now , saved a fortune , in the first 6 months used 33 units ( this was last meter read)Read meter yesterday and meter was saying 84 units , so in last 3 months has used 51 units !!!I could see the external meter was turning the far right digit even with…
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Water bill at old address registered in my name
Hi all, My parents and I moved into their new flat back in June 2019 and 2 months later I moved out to relocate for a job. Southern Water are contacting me for an unpaid bill at my parents flat as an account was never set up. Having called southern water (they are my supplier in my current address), they say as no one set…
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Northumbrian Water issue
Hi. My son moved into a house in 2012 - an ex-council house. His water use has steadily increased over the past few years to a point where his water bill is unaffordable. He lives alone. In 2017 he was using about 154 litres for 6 months but it is now up to 450 litres for 6 months. His bill was £18 a month when he first…
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Billed for a property I've never lived in
Southern Water have recently tried billing me for a property in Southampton that I've never lived in (nor, indeed, ever lived in Southampton). They first billed me for this a year ago, and I explained to their customer services person that they had the wrong person and it was removed. It then appeared again on this year's…
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Anglian Water: Monthly payment booklet?
I've read you can opt for monthly instead of bi-annual billing and you get a payment booklet? This would really help me with budgeting. Is anyone on this option? How does it work?
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Long term water meter thoughts?
Hi all, Hope you are all staying well! ☺️☺️ I am a FTB and considering a water meter. To begin with there will just be two of us in a 3 bed detached, we feel this goes with guidance on who is most appropriate for water meters. We are wanting to stay in the property for approx 10/15 years so not just a couple. I feel that…
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Kitchen hot water tap low pressure
Currently have a gravity fed water system, asked a plumber to change the mixer taps in the kitchen. Bought taps suitable for a low pressure system. With the new tap the hot water seems incredibly slow compared with the old tap, it's literally half the rate of the cold tap. I measured the flow rates and the cold water tap…
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Is it strange for the managing agency to ask to see my water bills?
I live in an apartment complex where most apartments are managed by that company and I am one of the only ones who has setup my own accounts for water and gas (elec I will have to pay through them). Today they ask me to see proof of billing history between myself and water company, it seems strange? I mean that info is…
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Water Comparison - small business
Hi, does anyone know if there's a comparison tool (like Cheap Energy Saving Club) that will let you see water tariffs for businesses? I have a retail shop and have only just discovered I can choose my water supplier. Trying to compare tariffs is a minefield. I can't seem to discover the tariffs unless I either log on to…
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over charge
Hi i have recently moved to my studio and landlord is charging me £65fir water and the same fir gas every month. The property has 4 room which he has converted to 4 studios. I have asked him for the breakdown but he is refusing, need help.
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Ripped off
We moved into our house in 1991. There are 13 houses in the street, they were all built in the mid 1970s to house Firefighters at the local station. In 1993 the Fire Service sold off the houses. We have been paying our water rates in full since we moved in, a portion of the bill pays for "waste water, surface run off and…
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United Utilities
Hi everyone, We have had extremely high bills we are a family of 4 last year we were being billed for 880litres of a water a day now it's at 930 litres. I have tried to get my oh to take a meter reading a few times but there is so much water around the meter and I asked for it to be looked at but they are billing and I…
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Essex & Suffolk water got my meter reading wrong!
I was I Paris last week and got an email from Essex and Suffolk about my water bill. £140 pcm!!! My family has 2 adults and one 2-yeae old, that's it. Last year the bill hiked to £70, I knew it's was because of extension work we carried out. But regular use in Feb-Aug period has no way caused £140 pcm. For the first time…
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Bill for a rental property I left in 2013
I bought my flat in 2016 having lived in rental properties for about 10 years. Yesterday I received a Debt Collection Agency wanting me to pay my water bill. I checked my bank statement. the direct debits having been going through no problems. I thought the demand was a scam so I called the Water Board. they acknowledged…
