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980L usage per day?!?!
Got my water bill today, in total shock, it's showing I've used 980L per day! The bill's around £500! I live on my own so I'm pretty sure I'm not using that much! I called Wessex Water & they've told me I need to get a stop tap fitted in the house - which I don't have. The stop tap is next to the meter under the cap by the…
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New home, nearly£200 monthly water bill!!
I've moved into a new home in the last few months to discover my new water bill is now £195 a month. South West Water say it's based on Rateable Value. I've asked for a meter and they're coming next week to take a look. Neighbors say person before wasn't able to get one due to access. My neighbours all pay less, around£109…
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Thames Water reading shows 532L a day!
I got an 'estimated' meter reading which indicated I was supposedly going to use 250L per day (since this is apparently what the previous reading 6 months earlier had said, I didn't even notice since the bill was still low at the time). Since I live by myself and am out 5 days a week I rang Thames Water to tell them this…
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Water bill help!
Hi, I would appreciate any advice regarding a very high water bill. I moved into a rented 1 bedroom flat on 31/05/19 as a single tenant, and didn't submit a water meter reading when moving in because I couldn't find the meter. I didn't think much of it, until today. Today, I received a bill for £537 for the period…
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Anglian Water - Standard, Watersure or Aquaplus
Good Morning, I am trying to calculate which tariff we would be better on for Anglian Water but finding it a bit daunting. We are currently on Watersure. Could someone please advise on if we would be better on a different one, thanks in advance.. Date Meter Reading Type Usage (m3) Average Daily Usage (m3) Trend 27 Jan…
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Water meter fitted but bills still high
When i moved into my flat-within a complex-Severn Trent quoted me roughly £30 pcm for water,my friend thought that was very high.I explained to ST that i had no washing machine-we have a communal area for that-so my water use would be pretty low.They fitted a water meter and said I`d only pay for what I use,if this is the…
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Water bill has increased after moving house
Hi All, I'm hoping someone can help me! I moved house in June 2019. In my previous house my water bills were £24 a month. In my new house my bills are £44 a month. I am on a water meter and with United utilities. My water usage varies from 250-350L a day. I have fixed a dripping tap and an over filling toilet but the usage…
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New home, nearly£200 monthly water bill!!
I've moved into a new home in the last few months to discover my new water bill is now £195 a month. South West Water say it's based on Rateable Value. I've asked for a meter and they're coming next week to take a look. Neighbors say person before wasn't able to get one due to access. My neighbours all pay less, around£109…
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Thames Water Changed Account Number
Has anyone else had an email from Thames Water telling them to re register their account because they've been given a new account number? If so, do you need to put your bank details again to st up a Direct Debit?
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Thames water smart meter but no readings
I had a digital water meter fitted outside of my property. During the install i had long conversations with the Thames water installer, saying how its all automatic and I can get readings on the online account the next day. He also said theyre great because if tgere is a leak inside the property then thames water will be…
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Extortionate water bill
I have recently moved into my first house in Cardiff. Previously I lived in a flat with water bills paid as part of the rent, so this is my first experience with paying water bills. I got in touch with Welsh Water to set up an account with them and they have come back with our bill. £79.90 a month. Two people live in the…
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Water repair rip off
Severn Trent carried out a repair to a pipe on a joint supply. They deny the pipe is theirs because it is on private land; however, after the stop !!!! on the main road there is another which they admit they own a few feet from this pipe as it enters the house. From that point on the pipe is clearly the responsibility of…
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Wrong meter
Hi I need some advice. United utilities have been charging me for someone else's water due to there engineer marking the meters they installed in the flats I live in to the wrong people. I've been charged 112 units over (112,000 litres of water + the equivalent of wastewater). This resulted in me receiving a huge Bill's…
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No Water Supply since death in the family
One of my family members died in 2013 and the Water into the property was turned off. The property does not have a meter. Yet. I am in the process of trying get this sorted. However, we have been buying water in as all the Stop Taps are stuck in closed position. I ended up.calling out Thames Water and one of their…
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Crazy charges
I have my yearly water bill I own my home and I have to pay sewerage to local housing authority. There is a restrictive Covenant, but the are now charging £1700.00 per annum. HELP, how do I fight this? Thx Sue
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Claim money back
Does anyone know how I claim back from united utilities?. I have been getting Bill's for £197 for 4 months water and £220 - £230 for 6 months. I live in a 1 bed flat on my own. I thought it was my water usage but someone told me that's way to much for a single person in this type of property. So I decided to find out my…
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FAQ's & Useful Links
Ofwat Water regulator, England & Wales Consumer Council for Water Representing water customers in England & Wales DEFRA Responsible for all aspects of water in England Drinking Water Inspectorate "Guardians of drinking water quality". Water Industry Commission for Scotland SEERAD Scottish Executive Environment & Rural…
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Anglian Water Surface Water Rebate
Dear All I own a property in which surface water drains into a soakway. In 2007 I applied for, and obtained, a small annual rebate from my water company - Anglian Water - because they do not take surface water away via a sewer. I recently found out that the water companies are now backdating surface water rebates six years…
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Anglian Water Single Person Discount
I've been told that if you ring up you water company, you can get a single person discount. One of my friends said he had done It a few years ago, though I'm not sure who his provider was at the time. Anyone with Anglian Water and know if this is the case?
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Water not charged for during renovation, will it be back dated
Hi I contacted the water supplier to a property I inherited to advise of name change etc, they told me on more than 1 occasion that as the property is under renovation and no-one is actively living there they cannot charge for water supply or standing charge...I said I didn't think this was right as we would be using water…
