CCJ dispute

in Water bills
5 replies 107 views
fakesyfakesy Forumite
8 Posts
Ninth Anniversary First Post Combo Breaker
Hoping someone can give some guidance on this please.

I recently moved in with my partner. She unfortunately had a CCJ against her through unpaid water bills. 
She wanted to make amends for their past and approached the water company to find out more about the CCJ via online chat. The water company advised that £1,300 was needed in order to mark the CCJ as satisfied and asked if she could pay the amount in full.  She advised that she could not afford it in full. A repayment plan was agreed via online chat for a 48 month period to mark the CCJ as satisfied (via direct debit).
Fast forward several months.. the direct debit has been going through as planned.My partner had been saving money and had nearly the amount needed to pay the amount in full so contacted the water company to enquire about paying it off. The water company responded saying they made a mistake and actually to satisfy the CCJ the amount is actually £1,750. We were both shocked as the past several months was geared towards turning her life around and this has moved the goalposts completely.

The water company say there is nothing they can do, despite having an agreement in place for several months.


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