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Thames Water Changed Account Number
Has anyone else had an email from Thames Water telling them to re register their account because they've been given a new account number? If so, do you need to put your bank details again to st up a Direct Debit?
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Thames water smart meter but no readings
I had a digital water meter fitted outside of my property. During the install i had long conversations with the Thames water installer, saying how its all automatic and I can get readings on the online account the next day. He also said theyre great because if tgere is a leak inside the property then thames water will be…
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Extortionate water bill
I have recently moved into my first house in Cardiff. Previously I lived in a flat with water bills paid as part of the rent, so this is my first experience with paying water bills. I got in touch with Welsh Water to set up an account with them and they have come back with our bill. £79.90 a month. Two people live in the…
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Water repair rip off
Severn Trent carried out a repair to a pipe on a joint supply. They deny the pipe is theirs because it is on private land; however, after the stop !!!! on the main road there is another which they admit they own a few feet from this pipe as it enters the house. From that point on the pipe is clearly the responsibility of…
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Wrong meter
Hi I need some advice. United utilities have been charging me for someone else's water due to there engineer marking the meters they installed in the flats I live in to the wrong people. I've been charged 112 units over (112,000 litres of water + the equivalent of wastewater). This resulted in me receiving a huge Bill's…
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No Water Supply since death in the family
One of my family members died in 2013 and the Water into the property was turned off. The property does not have a meter. Yet. I am in the process of trying get this sorted. However, we have been buying water in as all the Stop Taps are stuck in closed position. I ended up.calling out Thames Water and one of their…
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Crazy charges
I have my yearly water bill I own my home and I have to pay sewerage to local housing authority. There is a restrictive Covenant, but the are now charging £1700.00 per annum. HELP, how do I fight this? Thx Sue
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Claim money back
Does anyone know how I claim back from united utilities?. I have been getting Bill's for £197 for 4 months water and £220 - £230 for 6 months. I live in a 1 bed flat on my own. I thought it was my water usage but someone told me that's way to much for a single person in this type of property. So I decided to find out my…
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FAQ's & Useful Links
Ofwat Water regulator, England & Wales Consumer Council for Water Representing water customers in England & Wales DEFRA Responsible for all aspects of water in England Drinking Water Inspectorate "Guardians of drinking water quality". Water Industry Commission for Scotland SEERAD Scottish Executive Environment & Rural…
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Anglian Water Surface Water Rebate
Dear All I own a property in which surface water drains into a soakway. In 2007 I applied for, and obtained, a small annual rebate from my water company - Anglian Water - because they do not take surface water away via a sewer. I recently found out that the water companies are now backdating surface water rebates six years…
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Anglian Water Single Person Discount
I've been told that if you ring up you water company, you can get a single person discount. One of my friends said he had done It a few years ago, though I'm not sure who his provider was at the time. Anyone with Anglian Water and know if this is the case?
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Water not charged for during renovation, will it be back dated
Hi I contacted the water supplier to a property I inherited to advise of name change etc, they told me on more than 1 occasion that as the property is under renovation and no-one is actively living there they cannot charge for water supply or standing charge...I said I didn't think this was right as we would be using water…
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Shared supply pipe issue
Hi all, I have a shared supply pipe which enters my terraced property. Doing some renovation works, my builder accidentally bent a pipe in the garden (which I was not aware was even there) , I came to the realisation that the pipe was linked to 3 of my neighbours whom were without water when that happened! Having the…
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New Supply Pipe Installation
Hi all! So, I'm having a new water supply pipe installed to my property to stop using the shared supply pipe we currently have with the neighbours. I've contacted Thames Water and paid over 1k to get this started. How it works, is that they only connect the pipe from the roads main supply pipe to the boundary of my…
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Thames Water bill pro rata before meter installation
Good afternoon everyone, I moved in to my current flat in early January 2019. I received my first bill from TW only a month later and the amount was pretty high due to the fact (I later found out) that the bill was based on the chargeable value of my property. The bill did not provide any information whatsoever on meter…
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Claiming against a hosepipe ban?
I've just had an email from Affinity, warning of hosepipe bans in Spring 2020. Can I claim against my bill? I really don't like the way they make it sound quite normal and even try and put a community 'everyone has to pull together' spin on it. They are a private company charging me money for a service they are about to…
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High bill due to alleged leak
I received a water bill for just over £1500, which is ridiculously high. I contacted South Staffs and they said the meter alerted them to a possible leak in Dec ‘18 to Jan ‘19, to which they sent an engineer in Feb. An engineer did come and perform tests, and said he couldn’t find a leak, and said it was only a slight…
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" IS this property occupied "
Received a letter from STW today saying the above. And " our records show that this property is empty but we are still supplying water to it " I live in a block of flats and the letter has no name on it neither a specific flat which is in the building. Phone STW and the lady wasn't suree but she said it could have been an…
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Very threatening letter from Thames Water
Hello, I have received a very threatening letter from Thames Water. They have requested that I make a payment of £2,609.67 within the next 7 days. This relates to a property that I rented one bedroom in for about a year, four years ago. The property that I lived in at that time had all bills covered by the landlady.…
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Thames Water Bill
I received my water bill today which was an estimated bill like last time. I then submitted a water reading so that I could get the proper bill. In the estimated bill breakdown there is an estimated total for the bill to be paid and a breakdown of the direct debit payments. But there is no estimated meter reading. Is there…
