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Shared supply pipe issue
Hi all, I have a shared supply pipe which enters my terraced property. Doing some renovation works, my builder accidentally bent a pipe in the garden (which I was not aware was even there) , I came to the realisation that the pipe was linked to 3 of my neighbours whom were without water when that happened! Having the…
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New Supply Pipe Installation
Hi all! So, I'm having a new water supply pipe installed to my property to stop using the shared supply pipe we currently have with the neighbours. I've contacted Thames Water and paid over 1k to get this started. How it works, is that they only connect the pipe from the roads main supply pipe to the boundary of my…
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Thames Water bill pro rata before meter installation
Good afternoon everyone, I moved in to my current flat in early January 2019. I received my first bill from TW only a month later and the amount was pretty high due to the fact (I later found out) that the bill was based on the chargeable value of my property. The bill did not provide any information whatsoever on meter…
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Claiming against a hosepipe ban?
I've just had an email from Affinity, warning of hosepipe bans in Spring 2020. Can I claim against my bill? I really don't like the way they make it sound quite normal and even try and put a community 'everyone has to pull together' spin on it. They are a private company charging me money for a service they are about to…
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High bill due to alleged leak
I received a water bill for just over £1500, which is ridiculously high. I contacted South Staffs and they said the meter alerted them to a possible leak in Dec ‘18 to Jan ‘19, to which they sent an engineer in Feb. An engineer did come and perform tests, and said he couldn’t find a leak, and said it was only a slight…
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" IS this property occupied "
Received a letter from STW today saying the above. And " our records show that this property is empty but we are still supplying water to it " I live in a block of flats and the letter has no name on it neither a specific flat which is in the building. Phone STW and the lady wasn't suree but she said it could have been an…
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Very threatening letter from Thames Water
Hello, I have received a very threatening letter from Thames Water. They have requested that I make a payment of £2,609.67 within the next 7 days. This relates to a property that I rented one bedroom in for about a year, four years ago. The property that I lived in at that time had all bills covered by the landlady.…
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Thames Water Bill
I received my water bill today which was an estimated bill like last time. I then submitted a water reading so that I could get the proper bill. In the estimated bill breakdown there is an estimated total for the bill to be paid and a breakdown of the direct debit payments. But there is no estimated meter reading. Is there…
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High Swerage Bill
Hi I live in a house with a Restricted Covenant. It require me to pay for sewerage and up keep of small plant catering for 6 houses catering for 16 people. There is no one seen at the plant doing any up keep. I am charged £1400 P.A.!11111111 so are the other 3 private owners. There are 2 council tenants. The pay some…
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High water bills
We are paying £60/month for water in a 3 bed semi house, 2 adults, 2kids. I've always thought this is high but maybe we do use a lot of water I'm not sure. What should I do to get this checked? The only thing the water company have said is check the water meter throughout the night in case there is a leak?
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deemed usage dispute
Hi, I very much hope you can help with a big problem with a water company I have run in to. Lived with my parent and looked after him as he was housebound, he had to go into hospital in Aug 17. he remained there until late october 18 and was then transferred to a council run care home for rehabilitation care with a view to…
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Moving into a new House, being charged the full yearly bill by Welsh Water
Completed on my first house a few weeks ago (without a water meter), and set up my account with the water company last week, giving them all my details and the date I moved in. Today I've received the first bill and notification that it's going to be £72 a month. This was quite a lot more than I was expecting so called…
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Water meter installed after house move
Hi I have recently moved house by way of a mutual council house swap,(basically down sized from a 3 bed to a 2 bed house). So I have done the usual utility moves, gas,electric & water, my water supplier is Wessex water who closed my old account at my old address and sent a letter to my new home saying due to a Government…
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Blocked rainwater drain
Hi MSE-ers, not specifically money related, just after advice/opinions! We live in a city in a mid-terrace house on a street with about 100 houses on each side. Running underground parallel to the houses a little way down the yard is a rainwater drain, with a small grate in our yard to collect the rainwater (I assume other…
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Water bill help why so high?.
Hi please help my water is extremely high. In 2017 from 26/06/2017 to 14/12/2017 it says previous 96 and current for 14/02/2017 306 for the 6 month it's said I used 211m2 211,000 liters. This year my bill was low around 220 I enquired and they said that I didn't have a my meter read since 2017. They came back with a bill…
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Village Sewer
Our village has about 10 houses all built before 1900 and all are connected to a sewer which drains to a fairly old (c.1930s) septic tank (which probably then drains into the river). United Utilities are our local water and sewage provider but say they have no record of our sewer so it is not their responsibiliy. However I…
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I want to challenge my water bill!
I have recently discovered that I pay way more for my unmetered water supply than similar properties in my street. Severn Trent say they will repay overcharges on bills however on Live Chat I was told that no two properties are the same so I cannot be overcharged. I beg to differ as I'n on an estate of identical houses all…
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Single Person Discount
Are there any Water Companies that provide a single person discount at all? I'm only aware of Council Tax so far.
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Water bill. Excessive info required to change name on bill following bereavement ?
Welsh Water (Dwr Cymru) have supplied my parents home for many years, the account was in my father’s name and the 2019/20 bill was paid in full. Following his recent death my brother (we are both executors of the Will) advised them that the account should now be in our mother’s name. I telephoned them when my mother…
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Contacted water company when I moved in, they couldn't find my address.. Now chasing arrears....
6Back in March I moved to a new apartment. The letting agency said I'll receive a letter in the next week or so from the water supplier to set up payment. After a week there was nothing, so I rang them directly. The lady on the other end couldn't find my property listed at all (an apartment), but she told me to leave it…
