-
On the wrong meter for 4 years - what now?
Hi. I live in a block of flats where our water meters are stored outside and all together. There are only two of us in our flat and we both work full time so not there during the day. My bill had been slowly increasing from £31.20 per month to £72.50. Our usage hadn't changed from what I observed so I called my water…
-
Rocketing water bill - any chance to challenge?
My monthly water bill two years ago was £33 per month. Last year it was £56 per month. This year it's over £70 a month. I don't believe our household water usage has doubled in that time, so I'm a little dismayed that our bill has increased to this degree. Is there any mechanism in place whereby I could dispute this,…
-
Thames Water - Billing Mistake
I live in a flat where there are four other properties. Last year someone from one of the other flats moved out. They are labelled as Streetname, PropertyNumber, Flat#. Last week Thames Water refunded us 9 payments of our direct debit (we are not on a water meter) and so we called them to ask what was going on. After a…
-
New house with Foul Water Pump Station
We are looking at a new build house and noticed it has it's own "foul water pump station", does having one of these reduce your sewage water bills in anyway? or does it not make any difference? Does anyone know Thanks
-
ST Water Meter replacement
Hi Folks, hoping someone can help me! I have been in my house 4 years and so far the process for paying my water bill has been that Severn Trent come and read my meter every 6 months (at least, that's what they tell me), which generates a bill that I then pay. The amounts have always seemed correct, although I will admit…
-
Water cost 1 person 1 bed flat
I am trying to find the typical cost for a single person in a one bed flat, my nephew seems to have quite a high bill considering he is by himself?
-
Thames water set up an account without my knowledge
Hello, Thames Water keeps sending bills and warnings for an account my partner never set up. I have a meter and pay bills regularly, not sure why they send a second bill for my partner. They flat number they address the bill to is a different one and another person lives there. We let them know that my partner lives with…
-
Thames Water not charging my account anymore
Hello, I have been with Thames water for nearly 10 years and set up my direct debit once. Yesterday I was overhauling my expenses and I have noticed that for 5 months they have not charged me. The direct debit is still standing I have checked it. What could have gone wrong? and what can I do? thanks,
-
Single Occupant discount not applied.
Hi all, I recently moved into a flat after university and have been happily paying the water bill. It was only more recently that I noticed that I should have been receiving a single-occupancy discount (I should have seen the notice on the front of the bill telling me that I may be entitled to one!). I rang South Eastern…
-
Water Credit
Just wondering if someone could help. We pay monthly for water and were being charged too much based on what we used. they sent us a new bill and amended how much we paid but it had left us with £70 credit on our account. I've asked for this back but they said they can only give it me in august as thats my billing month…
-
Water Meter Dispute
I have recently had a water meter fitted and my bill has gone down from £45 a month to £19 can i claim back the last 18 years of over charging? :D
-
Severn Trent charging me for property I haven't been at for nearly three years.
Hi I have recently received a bill for a property I left September 2016 to go to university, dated up until May 2018. After a somewhat pointless back and forth they are expecting me to magic up a final bill I never received from a utility supplier. (Was only on electric) I'm not sure the best way to approach this, i'm…
-
Water meter/ 2 person tariff
Hello I am new to the forum and wanted to share my recent experience. Spurred on by the advice to investigate a water meter, I found that my bill should reduce by several hundred pounds.. I arranged for installation but was told that due to the location of the stopcock, it wasn't possible. The engineer said that in the…
-
Strange Water Bill Question
I moved into a new house a few years ago. I wrote to the electric, gas and water company to give me details. All went well. After a year we got a latter in the post "to the homeowner/occupier" asking if anyone was living here, so we filled out the details and sent the letter back again. Heard nothing Then about 18 month…
-
Can water companies get your details from the electoral roll?
I've been in my house about 6 months and have not received a water bill. I haven't contacted them because I'm just too skint to even think about paying at the moment. I'm a full time carer and receive very little benefits. If I register to vote will the water company will find out that the house is occupied and hit me with…
-
Dilemma with water Bill
We have a farm and a complicated water situation. The main supply of water is at the entrance to the farm - about a mile down the farm track and on the mainroad. There is a stopcock there and a water meter. Up the track is the farm's private supply, which also goes to several houses and another farm. Previously the water…
-
Time to get water meter installed
Howdy Now that theres only 2 of us @ home in 3 bedroom house , seems a no-brainer to get a water meter I'm with Severn Trent and applied for water meter about 10 weeks ago , 2 weeks ago the engineer came out and because the internal location was not accessible to fit a water meter said that meter would have to be installed…
-
No heating or water
Hello all, Recently, I moved into some student accommodation and every week or so we receive an email about a water and heating outage that will be upcoming in the next few days. These outages are usually for around 6-8 hours and are to do with some refurbishments that are taking place. My question is if I am entitled to…
-
Half flush
Many modern cysterns have a half flush but people don't know. They waste half the cytern every time they use the full flush. Hundreds of gallons a year. Try holding down the handle each time and see whether it saves water. If you are on a meter you are paying for this
-
What should I ask for from my water company for failing to spot their leak messing me around?
A couple of weeks ago my water company (South Staffordshire Water) noticed that I was using a lot more water that I should be using (2.5 liters per min). The water board engineer said that the leak was on my garden rather than the pavement so I had to pay to have it fixed. Their engineer was adamant that it was under my…
