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SOUTHERN WATER Charges
Since I moved to new area & new water supply company whenever I get the water bill I’m getting shock as I could not believe that how come Water bill can be higher than Electricity or GAS supply charges. Approximate 50 to 60 p/m water bill. Yes I do have water saving items and I do have meter installed, I’ve done everything…
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£500 water bill
just had a £500 water bill That’s a shock How much should it be for the year for a small flat just me and the wife? Can I try and reduce it, would I be better off with a metre?
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Sewerage charges for playing fields
Hi all, New to the board but I wondered if anyone can help or advise. I'm on the committee of our local, non-for profit cricket club, and we have just received our water bill for last year. Just under 50% of the bill is for Sewerage charge and i wondered if any this could actually be charged for water that has been used…
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Landlord won't show me bill (Commercial)
I had a query on a recent water bill I received and have asked for a copy of the original bill but have been refused. I have searched high & low to find out whether I have any legal right to a copy of the original bill but no luck. Lease in place, hoping someone will be able to point me in the right direction. Thanks in…
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Turning off water
Not directly related to billing, but hopefully you can advise me. I’m going on holiday and I have been advised to switch off my waters at the main ? My main tap !!!! stop is located in my garage, so today I thought I’ll just do a demo switch off, to make sure I know what I’m doing, Rather than do this for the first time at…
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Unusual High Water Useage
Any advice before the water company phone me Wednesday? I had a letter a couple of weeks a go to say there was an unusual high level of water useage. We are a couple with no bath, no dishwasher, no outside tap, and no plants to water. We have a thermostatic shower, eco washing machine - apart from that toilet, and kitchen…
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NWL Supportplus..reduced my bill by 20%
I apologise if this has been referred to elsewhere, but I cant find any reference to it, and thought it was too good to miss... Having been a member for around 15 years, I think I am fairly savvy on saving money...until yesterday.... I got my water bill from NWL yesterday...its gone up again...now over £500 a year....there…
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Thames Water closed my account without my consent or notifying me
I found out that a third party told them to close my account when I've never moved out of the property. Is this normal? Can Thames Water just close any account they want without notifying or checking with the account holder first? Thanks :)
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Getting very frustrated
We moved into a new build home jan 2018 and contacted all utilities. Water company said we would receive our account details but could take 6 weeks. 8 weeks later nothing received so I called them again. Gave them the meter serial number and they again apologised and said they would set us up but could take 6-12 weeks! 3…
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Neighbours not interested in fixing leak on shared supply
Hi folks. I recently bought a house and have discovered that there is a leak affecting a shared supply to six houses including mine. This has apparently been ongoing since January 2018. Homeserve won't touch it unless the leak is found to be on my property, but Anglian Water haven't done any investigative work to find out…
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Inconsistent water usage
Up until last summer our water usage has always averaged out at about 250 litres of water per day over a six month period, for a number of years. Last summer our bill for the previous six months averaged out at 350 litres of water per day. We were (frugal family of 4) horrified and checked everywhere for leaks. We…
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Found out we are being overcharged for water and they will not help us
Hi - we recently questioned our water bill as it has shot up again this year and will be £63 per month from £55. I asked our neighbour who is in a carbon copy of our house and they are only paying £42 per month! We were shocked to hear this as our RV should be the same and we certainly shouldnt be paying £12 more than them…
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Huge first water bill
Hi all, We moved into our rented house at the start of August. We have recently found out and been billed for £600 in addition to the £31 monthly direct debits we paid. After much investigating the problem was discovered to be an internal valve in our hot water tank, it wasn't shutting off when full and constantly…
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Get a rebate on your sewerage rates charges
Here's a good one. Did you know that if your house's rainwater pipes are not connected to any sewer (i.e. only to a ground water soakaway) you can get a rate reduction on the waste discharge part of your water rates. Thames Water automatically assume you are connected to their system and charge you for processing rainwater…
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Is £190 a reasonable charge to unblock a sink?
Hi all, I had an issue with a clogged sink due to a build up of fat and grease so my property management agency arranged for the unblocking work. As it could well be partly my fault they say the landlord cannot cover the cost, fair enough. They sent me the invoice the other day which has a ~£160 standard charge for the…
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Southern Water Not Accepting Meter Read
Hi I'm with Southern Water and my payment system is pay on receipt of bill after southern take their meter reads every six months. I prefer to submit my own meter reads on a monthly basis to spread out the cost and to allow me to pay bills on what I actually use. I have considered using direct debit and payment cards but I…
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Water leak - who pays?
In 2014 I asked for a meter to be fitted to my flat as I figured it would be cheaper and also better for the environment. All has gone OK until Friday when I received an updated bill. I now have to pay £44 a month rather than £26 a month - I am a single person working full time, living alone. I did all the meter checks…
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Water Deregulation - Small Businesses
Not sure if I'm allowed to ask for advice for a small business here or whether you only cover domestic. so please delete if not allowed. I understand from 2017, water is now partially deregulated, and a small business can now switch water suppliers just like everyone can switch gas and electricity? (but domestic users…
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high water bill
hi our water bill was alarmingly high. We are 4. Water bill was £525 for 6 months. Fresh water £288 n waste water £237. 3 months back united utilities sent us a letter that you are using excessive water. We didnt bother about it. But recently got a bill and I contacted united utilities n they also think 4 members should…
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Not paying for water
Hi all, Basically me and my partner moved into a new build July 2017 since then we have received no water bills, I thought it might be annual so waiting and then called them when I received nothing. They informed me that a meter was mistakenly not fitted to the property after abit of research. I was worried I’d receive a…
