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No Outside Stop Tap - Should My Water Co Provide One? (Thread no 2)
My flat doesn't have an external stop tap. The supply pipe for the flat comes from the road, then under the pavement, then under a tarmaced forecourt that I own and then under the threshold of the front door to the inside where there is an internal stop tap under a trap door under door mat. I think it's lead all the way.…
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Moved into newbuild in Aug and no meter
We moved into a newbuild in August last year and was told by the developer that Thames Water would get in touch with us to create an account we are in June now and still haven’t got a bill we went to take the reading and we haven’t actually even got a meter fitted, what do we do? Can we be charged back to August?
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Thameswater trying to charge £600+ even though account is closed!
Hey, Here's the lowdown: I moved from my previous property in October 2018. When trying to get the final bill to close the account I was sent multiple bills up to £500. After a lot of back and forth and TW saying they would send someone to the property to investigate, I was sent a bill for around £30. I paid this and…
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Thames Water confusion
So, we've received a final notice at our address for the previous tenant for £352.91. (We got his permission to open it as we know him). I called Thames to inform them that the person hadn't lived at our address for 2 years and can they check the status of our account. (Weirdly they asked if I had a forwarding address for…
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Land lord is charging for water from HIS leaking pipe
I've had County Court Claim papers for invoices where the land lord has charged me for water from his leaking pipe. He has known about this leak for over 6 months. We have paid for what we have used. However, the land lord has said that our meter is now at the beginning of this leaking pipe (which also serves other…
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Help!
Hi everyone! I’ve had an ongoing issue with southern water since 2014. I split up with my partner and moved out but the water bill was still in my name and the water bills had mounted up. A debt collection agency contacted me in 2016 and told me I owe £266. The amount due was from when I didn’t live there, I explained this…
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bill after debt relief order
on in January 2016 i moved address to my present address, leaving an unpaid water bill of £66. after getting heavily into debt, i was granted a debt relief order in november 2016, to which the above bill was included. last week i recieved a letter with a final bill of £137 from this previous address which they claimed to…
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Excess Water charges - Landlord or Tenant – Who takes the Bill?
Overview of scenario: Dec 2018 - We received a letter from Water Provider outlining that our water usage was unusually high. Please check for leaks. Starting Debt is around £130 on the account. We checked for leaks straight away and could only find a small leak in the bathroom toilet. Unnoticeable to the naked eye. We…
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On the wrong meter for 4 years - what now?
Hi. I live in a block of flats where our water meters are stored outside and all together. There are only two of us in our flat and we both work full time so not there during the day. My bill had been slowly increasing from £31.20 per month to £72.50. Our usage hadn't changed from what I observed so I called my water…
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Rocketing water bill - any chance to challenge?
My monthly water bill two years ago was £33 per month. Last year it was £56 per month. This year it's over £70 a month. I don't believe our household water usage has doubled in that time, so I'm a little dismayed that our bill has increased to this degree. Is there any mechanism in place whereby I could dispute this,…
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Thames Water - Billing Mistake
I live in a flat where there are four other properties. Last year someone from one of the other flats moved out. They are labelled as Streetname, PropertyNumber, Flat#. Last week Thames Water refunded us 9 payments of our direct debit (we are not on a water meter) and so we called them to ask what was going on. After a…
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New house with Foul Water Pump Station
We are looking at a new build house and noticed it has it's own "foul water pump station", does having one of these reduce your sewage water bills in anyway? or does it not make any difference? Does anyone know Thanks
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ST Water Meter replacement
Hi Folks, hoping someone can help me! I have been in my house 4 years and so far the process for paying my water bill has been that Severn Trent come and read my meter every 6 months (at least, that's what they tell me), which generates a bill that I then pay. The amounts have always seemed correct, although I will admit…
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Water cost 1 person 1 bed flat
I am trying to find the typical cost for a single person in a one bed flat, my nephew seems to have quite a high bill considering he is by himself?
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Thames water set up an account without my knowledge
Hello, Thames Water keeps sending bills and warnings for an account my partner never set up. I have a meter and pay bills regularly, not sure why they send a second bill for my partner. They flat number they address the bill to is a different one and another person lives there. We let them know that my partner lives with…
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Thames Water not charging my account anymore
Hello, I have been with Thames water for nearly 10 years and set up my direct debit once. Yesterday I was overhauling my expenses and I have noticed that for 5 months they have not charged me. The direct debit is still standing I have checked it. What could have gone wrong? and what can I do? thanks,
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Single Occupant discount not applied.
Hi all, I recently moved into a flat after university and have been happily paying the water bill. It was only more recently that I noticed that I should have been receiving a single-occupancy discount (I should have seen the notice on the front of the bill telling me that I may be entitled to one!). I rang South Eastern…
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Water Credit
Just wondering if someone could help. We pay monthly for water and were being charged too much based on what we used. they sent us a new bill and amended how much we paid but it had left us with £70 credit on our account. I've asked for this back but they said they can only give it me in august as thats my billing month…
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Water Meter Dispute
I have recently had a water meter fitted and my bill has gone down from £45 a month to £19 can i claim back the last 18 years of over charging? :D
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Severn Trent charging me for property I haven't been at for nearly three years.
Hi I have recently received a bill for a property I left September 2016 to go to university, dated up until May 2018. After a somewhat pointless back and forth they are expecting me to magic up a final bill I never received from a utility supplier. (Was only on electric) I'm not sure the best way to approach this, i'm…
