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Water bill high rented accommodation
My daughter lived in a one bedroom flat in Teddington. Get landlady had refused a meter being installed as it would mean removing a kitchen cupboard. My daughter's bills are therefore high and has been advised that the amount is calculated on the value of the property! What can she do about this?
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Thames Water meters now compulsory?
Hi people, Just looking for some advice, basically Thames water have sent a letter out saying they will be fitting SMART water meters in the next month or so. I did call them up to try to opt out but they say it is compulsory, Government backed and I have no opt out and also keep quoting 'Section 162 of the water indistry…
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Unusually high water bills
I contacted Yorkshire Water querying my bills over the last 11 years. They sent out several crews who eventually conceded that the meter was still registering running water even though my supply was turned off at the stop tap. They then dug up the entire length of the external pipework and concluded the leak must be in the…
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Backdated Water Bill
Hi everyone! Hoping someone can give me some advice. I've just received a huge backdated water bill from Southern Water and a 'Notification before Default' for a property I lived at for a year (and vacated a few months ago). I had absolutely no idea that the property was supplied by Southern Water hence why I never…
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Moving Home - Water
We are about to move home and I am going through the process of telling utility companies etc about our move. On Severn Trent Water's (SWT) website there are two tags: one, for moving within the area and, two, moving outside of the area. We are in the latter category. I was trying to fill details of our move out online…
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Increase In Water Payment
Myself and my partner have recently moved in together each coming from seperate properties. Severn Trent have said that our Monthly water bill will be £72. We were both previously on metered connections, mine was £14PM partners was £16PM. I have told Severn Trent that it is ridiculous to be charging £72 when our combined…
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SO SHOCKING thames water bill
This is so shocking!! :eek::eek::eek::eek::eek::eek: Today I received my thames water bill, period is from march till July 2017, and the bill amount is £104,262 for only 6 months !! It is so ridiculous, this amount should be for over 2000 months water bills !!! Plus I have 'water sure plus' account, I should be entitle for…
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£807 charged by United Utilities Apirl to June. Need Advice
Hi all, Hoping somebody can help me here. I moved out of a property on 31st May, yet my final bill after providing the metre reading is £807 which is apparently for the period of April to 1st June. It was 2 people (me and my gf). We only used the shower twice a day, and maybe 1 bath every couple of weeks or so (sometimes…
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Faulty water meter
I live in a flat where I have no access to any of my meters. We have a concierge and if we need a meter reading we ask them for it. We are billed supposedly every quarter for our water but have had problems from day one getting these. To cut a long story short my first three years of water heating and gas were written off…
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Rainwater Harvester
Morning All, I have a rainwater harvester system that I am struggling with..... The system is plumbed in to the whole water system apart from the kitchen cold tap, meaning it will produce water to all outlets, taps, showers, cisterns, ect. I would presume that the system would only supply to cistern, external taps, shower…
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Water Woes
Hi guys, I'm hoping that someone is able to point us in the right direction, offer some advice, anything really! We have no water. Thames Water were contacted 3 weeks ago, they sent a man out (2 weeks later) to confirm that we have a leak underneath our house. At that time we had a dribble of water, so it wasn't a "no…
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MSE News: Customers ‘badly let down’ by water companies during Beast from the East
Hundreds of thousands of customers ‘were badly let down' by their water supplier when the Beast from the East struck earlier this year...Read the full story: 'Customers ‘badly let down’ by water companies during Beast from the East ' Click reply below to discuss. If you haven’t already, join the forum to reply.
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Newly fitted water meter reading
We've just had a water meter installed. We have used no water since the meter was installed as we havnt been at the property. The water company asked for a reading. Ive just read it and its showing 000031. 1) Why is it not 000000? Is it usual to have a new meter not be exactly at 0? 2) Is this 31 units? How much is this…
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Southern Water bully tactics!
I receive by water bill and ALWAYS pay by debit card, but sometimes there is a delay to allow funds to be in the bank! Just in the last year or 2 i receive a phone call, roughly a week after i receive the bill, asking about the account, although they always ask for personal details and i NEVER give personal details to…
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Merged properties water meter advice
Hi we have merged 2 properties into one and now our water company is wanting us to go onto a water meter . The house we were living in before we bought what was next door was on a rateable value bill and we was hoping to stay on that as we dont want to switch to a meter since there are 6 of us living at our property and im…
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Advice for rebate on wrong water meter readings
Hi, I’m after some advice and thought this was the best place to come. Long story short but after a few phone calls yesterday we found out that our water meter has been mixed up with our neighbour and have been charged for their water and they ours. (We are only 2 people compared to their family of 4). This could has…
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Removed water meter
Hi, I am after some advice as to what to do after the removal of my water meter. Two years ago we bought our house with an existing water meter. after 12 months living there we moved out so major works on the house could be carried out. this involved extension, dormer extension and a total reworking of the layout in the…
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Water usage doubled
I have received my water bill and based on the meter readings by my water company my water usage has doubled. There is no reason for it to have doubled and I'm therefore concerned that I have a leak. I want to check my water meter myself to see if they have taken the correct reading and then to monitor it regularly to…
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Meter reading error, how to proceed?
I moved out of my old house at the start of the year to make it easier to sell. It sold and the completion date was on 4th of May 2018. As I already had a property to move to I vacated my old house so that when it went on the market it would be easier to sell. It was 'vacant possession'. I have just received the closing…
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water meter leak
Hi can anyone advise who is responsible for the water meter outside my boundary. The meter supplies water to my property, there is a second meter inside. The issue is with the outside Meter, in that when the supply is turned on over the course of a weekend the hole with the meter in fills up with water, next time we visit…
