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Newly fitted water meter reading
We've just had a water meter installed. We have used no water since the meter was installed as we havnt been at the property. The water company asked for a reading. Ive just read it and its showing 000031. 1) Why is it not 000000? Is it usual to have a new meter not be exactly at 0? 2) Is this 31 units? How much is this…
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Southern Water bully tactics!
I receive by water bill and ALWAYS pay by debit card, but sometimes there is a delay to allow funds to be in the bank! Just in the last year or 2 i receive a phone call, roughly a week after i receive the bill, asking about the account, although they always ask for personal details and i NEVER give personal details to…
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Merged properties water meter advice
Hi we have merged 2 properties into one and now our water company is wanting us to go onto a water meter . The house we were living in before we bought what was next door was on a rateable value bill and we was hoping to stay on that as we dont want to switch to a meter since there are 6 of us living at our property and im…
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Advice for rebate on wrong water meter readings
Hi, I’m after some advice and thought this was the best place to come. Long story short but after a few phone calls yesterday we found out that our water meter has been mixed up with our neighbour and have been charged for their water and they ours. (We are only 2 people compared to their family of 4). This could has…
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Removed water meter
Hi, I am after some advice as to what to do after the removal of my water meter. Two years ago we bought our house with an existing water meter. after 12 months living there we moved out so major works on the house could be carried out. this involved extension, dormer extension and a total reworking of the layout in the…
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Water usage doubled
I have received my water bill and based on the meter readings by my water company my water usage has doubled. There is no reason for it to have doubled and I'm therefore concerned that I have a leak. I want to check my water meter myself to see if they have taken the correct reading and then to monitor it regularly to…
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Meter reading error, how to proceed?
I moved out of my old house at the start of the year to make it easier to sell. It sold and the completion date was on 4th of May 2018. As I already had a property to move to I vacated my old house so that when it went on the market it would be easier to sell. It was 'vacant possession'. I have just received the closing…
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water meter leak
Hi can anyone advise who is responsible for the water meter outside my boundary. The meter supplies water to my property, there is a second meter inside. The issue is with the outside Meter, in that when the supply is turned on over the course of a weekend the hole with the meter in fills up with water, next time we visit…
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WATER METER : threats and compulsion ?
I am getting increasingly strident letters from Thames Water saying if I do not contact them about fitting a meter they "may" move me onto a higher access charge. Is this legal and can they do this? Funnily enough I asked or a meter some years ago and they said it was not technically possible and put me on a single persons…
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Water Rates
I'm a tenant and moved from a 2 bedroomed house with a meter to a 2 bedroomed flat without a water meter. My water rates bill has almost trebled as a result. The flat is one of twenty in a block and run by a management company - the landlords/owners are billed by dividing the overall water useage/rates by the number of…
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Advice please re Scottish power and gas connection
My daughter moved into a student flat July 2017 .there was a problem initially finding who supplier was but transpired it is Scottish power. Cut a long story short 7 months down the line and we have just managed to get account details and set up electricity and generated a bill . Despite months of phone calls and hours in…
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Having a meter installed within my boundary
Hi all, The water company had to fix a leak on the pipe just outside my boundary. They said they would fit a water meter on there while they were fixing the leak. They phoned me to say this had all been done. Fast forward a few weeks and we get a big water bill. The water company admitted that - although the leak had been…
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Landlord/Septic Tank
Hello First Post! Looking for some advice regarding whether a landlord is obliged to advise a tenant that the property to rent/lease has a septic tank. Asking because my Dad took a lease, was never told about tank (no mention of it in lease) and has been paying sewerage charges to the utility company for years. Landlord of…
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water meter not working - back bill concerns!
Hi all, I've noticed recently that my water meter is not turning and appears to have seized. The meter is located on the pavement outside my house. I've now gone through my old bills from the last year or so and having now read them properly, I can see we have only been invoiced a standing charge and on the consumption…
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My landlord won't let me have a water meter.
Hi, I've just moved into a rented property and received my water bill - £470 for the year on un-metered charges. There is only myself and my partner living in our two-bed flat. This bill seems pretty extortionate to me, although my only previous experience of paying an unmetered waterbill was in a five-bed student property…
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Help! Advice desperately needed!
Hello everyone, I hope someone can give me some advice, I'm near to tears and don't know what to do or think. I live with my teenage son, and my eldest son is at uni so is only home in the holidays. Every 6 months I get my water bill and it is going up and up! I don't skimp with water, but I'm certainly not extravagant and…
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Stopped getting water bills???
I have not received a water bill for over 9 months, I used to get them every six months for 2 years without fail and a reminder if I did not pay. I pay money into a separate account to cover my utility bills which I pay quarterly so I have the money. Just wondering if this has happened to anyone else, I do not see the…
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Double Billing Communal Heat Network
I live on a development of new build flats. Some are owned by a housing authority- lets call the housing authority AHA. The other flats including mine are privately owned. AHA own a plant room that houses cold water pumps and a heating system -the heat is then transferred through a network of hot water pipes. AHA also pump…
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Threefold Supply Price Variance!
Can anyone please explain the almost three fold difference in unmetered supply price variance between two neighbouring water companies? 2018-2019: Bournemouth Water charge 67.41p x rateable value (£202) (+ £26.40 standing charge) Wessex Water charge 189.52p x rateable value (£202) (+£7.00 standing charge) Our bill from…
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No Water Bill, Unknown Supplier
Hi We moved into a property that was being dealt with on probate. We had very little information from the seller on the property info form (we had a full building survey, septic tank survey etc), but utilities wise we really struggled to get info and it was only luck we found out our electric supplier through a smart meter…
