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Can I challenge my water bill?
I pay my water bill by monthly direct debit and receive regular statements. I recently received two bills stating that my usage has been underestimated for the period 10th November 2015 to 8th May 2017 and that my direct debit is being increased from £16:00 per month to £100:50 per month from 1st January 2018. I live on my…
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Anglia wont give me my refund
Hi folks, Im currently sitting on £600 cr on my Anglian water bill which I know is "for future use" as the lady over the phone said. I previously got this refunded about 5 years ago but not this time around. I didn't have the words to put it to her but I wish we had more water supplier out there! Whats the point of me…
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Water Company Access
Hi I have an enclosed rear garden in which there is a manhole, on about 4 occasions in the last two months I have been contacted by the Water company requesting access as there is a blockage at a property nearby. This has necessitated me leaving work early to let them have access. When the water company rep has visited…
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Can we challenge an assessed water charge?
We have had a water meter for the last 3 years and paid £26 a month by direct debit for our water usage. We have just moved to a new property which is not on a meter but has an assessed charge. When it was last surveyed in 2005 it was not possible to fit a meter as it was on a shared supply with the next door property. We…
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Anglian Water
Does anyone know what to do in this situation? Please Help Anglian Water ruined my credit history! Anglian Water issued a default on my file in March this year when I already moved out of the property. I found out that I got an account with Anglian Water when I did my Experian credit check. I was shocked to see that there…
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Dispute of water debt
Help i have just received a letter from the county court business centre stating I owe £354.32 for the dates 9/7/15 - 26/7/16 then 26/7/2016 - 3/11/17 on a previous address, only I was in a DV refuge from the 3/5/15 as I could not return to the address for our safety also the property was returned to the council 4/1/16.…
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Who's reasonable for a mains water pipe?
A few days back I noticed our bath water running down the driveway escaping the Toliet (i think) drain cover, Called out a drains company to take a look who said water was passing slowly due to a broken pipe/detached halfway under our driveway. As its a pipe we have no access to i.e Break or fix is it our responsibility or…
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On water meter tariff with no water meter
I got a new supply pipe. And I presumed and was told they would fit a new water meter. However there’s still not one their. We are on a water meter tariff with a zero reading as water meter. It even says they have the meter reading a week ago. What now? Keep paying it the very low charge(standing charge) Because they are…
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Overpaid bill based on incorrect meter serial number
Hi We have been in our new build housing association flat for two years in February (one bedroom, two people). We had been paying our water bills as normal until September this year, when I noticed that the usage seemed extremely high with an “estimated” reading of 111. I stupidly paid the bill and it was only at this…
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Water & flush valve defect
My flush valve failed to work, meaning water in the cistern continued to fill up and stream into the overfill pipe and then down through into the pan. I got a plumber in who changed the flush valve. It was working fine and fixed the error for three days. Then I left home and for piece of mind I turned the water off at the…
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Toilet water bill?
I have a faulty toilet valve causing problems with water rising in my cistern then overfilling and trickling out into the overflow and into the pan...how significantly is the water bill impacted. #worrier
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Water meter still not installed, should i do anything?
I moved into my house 5 months ago and bristol(wessex) water told me that they will be fitting a water meter as they now have the right to do so. They also said that i would not pay for water usage until the meter was fitted. I set up a direct debit and the guy on the phone said itll kick in once they have installed the…
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£4000 water leak bill
Hi, I have recently just had a water leak (pipe on my property my responsibility) this was brought to my attention by south west water as unusual water use. I myself was unaware as the pipe is underground and at the side of my property. I have home serve cover who came out within days and repaired the pipe which is within…
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Council tenants paying landlord for water bill
Has anyone any idea how to reclaim from a council when you pay your water rates direct to them? I've been reading about councils overcharging & not passing on payments from water companies?
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compulsory metering areas
I am in process of purchasing a property. How can I find out if the house comes under compulsory metering area? Thanks
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Surface Water Rebate
I always thought that I was getting a surface water discount on my water bill and only recently realised I wasn't. I put a claim in with Welsh Water for the discount and rebate but after a visit out they told me I wasn't eligible. All my guttering lead to soakaways, the only issue was open waste gullys from the kitchen and…
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Mains water stop tap responsibilities
Apologies if this is the wrong forum section for this question. The question revolves around Bristol Waters responsibilities. We are having building renovations on our property and need to turn the water off at the mains. At present there is no mains water stop tap in the road outside the property. I phoned Bristol Water…
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Waste Water Bill
Our waste water bill since March is £173.95 and our normal water bill was £83- there are 2 of us living in a 2 bedroom house and on a water meter. To me the waste water sounds quite expensive? We have had a sprinkler going for a few weeks due to new lawn so could this be why? Am I just a tight !!!? Whilst were on the topic…
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How do you read new water meter
Iam with Northumbrian water, had a meter fitted 2 weeks ago today, so I thought I would take a reading and get a rough Idea of how much im using... there is only one reading on the meter, 3 red digits and rest black, the fitter says you only read the black ones Just checked my water after 14 days usage.. used 0.538 m3…
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Advice please: Landlord won't pay for utility bills or council tax
My friend rents out a room in a 2 bed flat so it's shared between 3 people. Her monthly rent is inclusive of all bills Her landlord recently started transferring bills into her name insisting they cannot pay yet her contract with them states they need to pay for bills She has been able to get the council tax moved out of…
