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Water bills

For questions about water supply to your home.

severn trent trust fund..anyone used it?
a friend of mine recently messaged me with a link and said he managed to reduce is water bill to appox £4.00 a month!! i didnt go into detail as to how, was wandering if anyone else has heard of this/used it? do you need to be on certain benefits/low income to qualify? http://www.sttf.org.uk/
Shocking DD from Severn Trent
They have the attitude to reduce my DD by well over £2 to only £30.02. Yet these robbers want to keep £14 in credit to my account. I'll tell you now, bother any hosepipe ban, I am going to water cannon the local ...
Can Southern Water Refuse to Remove my Email & Phone number
I'm wanting Southern Water to leave me alone. I'm paying by direct debit each month so they aren't chasing me for money. I don't want to be contacted with surveys by phone text or email. They've recently messed up twice in two months & each time I contacted them to sort it out & each time I get spammed. Can I legally…
Water meter switching problems
i asked Thames Water to go on a water meter as I live in a 2/3 bedroom flat with garden but live alone. They came to assess & advised me that the water pipe is too close to the wall & I would have to pay to have the pipe moved before they would give me a meter. Should I ask for an assessment or will they just say No? Any…
Affinity Water website
I tried a couple of months ago to set up an online account but it kept on crashing out. I've been trying today to just get into the site, but it doesn't want to open. Anybody able to access it?
Rateable value & Council Tax bands
About 8 years ago we had our Victorian house in North London converted into 2 separate flats. Originally the whole house was in Council Tax band G but upon re-evaluation our flat dropped 2 bands down to E. Should our water rates now be lower as well? When I enquired at Thames Water, I was told that the rates are the…
Rateable Value?
I switched to a water meter well over 10 years ago as there was a significant saving. just intrigued to know how much my water bill would be now had I not switched? I know I cant switch back but just interested to know whether the initial significant savings have continued. How can I find my rateable value & calculate what…
Has anyone successfully haggled their Water Bill? (non Meter)
Has anyone tried to get it down. We are with Essex and Suffolk water for water and waste we are 95% sure that going to a meter won't be a good idea. We tried paying in full £520 for the year but even then they are still not interested in a discount.
LCS chasing outstanding water bill
Just seeking some advice or to find out if anyone has received something similar. I received a letter from LCS based in Leeds. They want me to pay an outstanding Thames Water invoice for a flat I own. I came close to paying on-line as looked legitimate and they had correctly quoted the time period that the flat was…
Single Occupier
I know you get a 25% for single occupier on council tax, but I wondered if you did on water rates too. I've noticed something on the Brighton & Hove website that indicates this, but I'm in a different area of the country.
Marston High Court Officer visited...!
Really scaring me, a muscular man came knocking at the door and wouldnt leave. I have a 20 month old son, live in council accommodation, single father and scared. So busy and now this extra stress. Im not behind with any other bills, but cannot afford to pay this in a lump sum. What can these people do? I didnt let him in…
£3k water bill for 6 months
Got a letter from water supplier asking me to call them before they issue my bill as they noticed my consumption has increased. I called and they said they noticed increase in September but have only just notified me as bill due, previous bills have been around £130 for approx 30 cubic meters (3000 litres) every 6 months,…
Yorkshire Water inflation query
I've just received a letter from Yorkshire Water saying "the average bill will rise by 2.06%... [which] is below the rate of inflation at 2.19%" I can't reconcile this claimed inflation figure with official ONS figures that put the current CPI at 1.8% and the RPI at 2.6%. Can anyone shed any light on this?
Npower
How much for non metered water bill over a year?
I have just moved into a property that does not have a meter. It is with Affinity Water and there are 2 people in the household and it is a 2 bed property. The bill for the year is £285.67. On the Affinity Water website it advises that the average non metered customer in our region can expect a yearly bill of £174.…
Neighbour shares water supply - all water through my meter
We recently contacted our local water board as our water usage was very high. They came out & said it must be a leak, didn't turn off stopcock etc. We had a plumber investigate further & it seems that our neighbour's supply runs off ours & has a shared stopcock (in my bedroom!). We also have an outside stopcock. There is…
water meter being installed - help
hi all we have received a letter from Anglian water stating that our village are having water meters installed, they are stating that we dont have to be connected but im not so sure........... i do not want a meter and no way do i ever what to go onto a meter, question is can i refuse to allow them to install one ? thanks…
Water Bills - Rateable Values
I am wondering if someone can help me clarify water bills and how they are calculated with the rateable value of your home. My current provider - Severn Trent No meter - paying £735.50 per year on direct debit My property rateable value is showing 597 (don't know where this figure comes from) and then x 123.2 pence. I have…
My water meter reading seems very high...what to do?
I moved into a new property 3 months ago - a Victorian terrace. I had a water meter installed on 7 November. Although I own the house I am rarely there and spend 2/3 nights a week there, and I work during the day. The water company estimated my bills to be around £15 p/m. I'd say I take around 2 showers a week there, 2…
Property Damage
Hi All, Felt compelled to create a login to ask if anyone ever had experience with a water company needing to damage their own property to perform maintenance? I was contacted a couple of weeks ago by my utility company to be informed that there was a blockage in a drain that serves my street, under the pavement nearest my…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Water bills

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