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Change from lead to plastic water pipe, meter not reinstalled.
I have been living in my property for the past 18 years it came pre-installed with a meter. Recently I applied for a the free lead replacement scheme. To upgrade my property water supply from the old lead piping to new plastic MDPE pipe. My water board Severn Trent Water did the connection about 2 months ago but they have…
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£1500 Water Bill
I moved to a four-bedroom house last summer and discovered that we have a water meter here instead of the flat rate we've always paid before. The bill has been £52 per month but I've just received a new bill and it's coming in at £128 per month for the next 12 months - £1536 for the year:( There are five of us living here…
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Suspected faulty water meter
I had a water meter installed in April 2016 after researching and working out how much water we actually use. I believed that I could reduce my bills by approximately 50%. The meter readings for the first year were 198 cubic meters. There are only two of us in the house and on my bill it says the typical usage for 2 people…
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Newly discovered water meter and a large back-bill!
Hi all, I am looking for some advice about how I can challenge a rather large water bill for a block of flats (in which I own an apartment) where Anglian Water have recently found a second bulk meter that no-one knew about. We have been paying for water through our service charges for 'meter 1', the newly discovered 'meter…
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Meter on wrong pipe - no usage
Hi all, I moved into my flat around 9 months ago, it used to be a launderette before it was converted and there is more than one water pipe entering the property. There was an issue a while ago with the pipes and they had to dig them up to repair them and I think they have put the meter on the wrong one, it appears that I…
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Do Eco flush toilets save money?
My water bill has been sky high! I live alone and do all the things on how to save money on my water bill! Even the most extreme things such as: -military showers(soap and rinse 5 mins) -showering at my gym -the whole “if it’s yellow let it mellow,if it’s brown flush it down” -I do not take baths only military showers -I…
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wheres my water bill??
hi guys, newbie renting but i have some questions regarding water. ive been in my property for 4 months now and was assuming ide recieve a water bill any time soon. the water is still running and no issues thus far. so my question is what do i do? am i at fault? are the previous tenants still paying? should i ring my agent…
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Damaged water meter
This may be a daft question, but can you demand that a water supplier fix a damaged water meter? One of the women who works in our office recently she received an astronomical water bill, and queried this with the water company. She lives on her own in a flat and has a water meter. They sent out an engineer who found that…
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Really high water bill..stumped
Hi, I have just received our first water bill from thames water, dated 02 Apr to 16 August 2017. The total amount is £373 :eek: This does not seem right, its a 3 bed (2 double, 1 single, house), 3 adults, one bathroom, one kitchen, and one washing machine, and only 2 sinks (kitchen and bathroom) - Its rented accomadation.…
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Paying more on meter than neighbour with no meter
I live in a 3-bed semi and have a water meter. My water bill is significantly higher than my neighbour's water bill. I have a meter but they don't have a meter. I live alone and the neighbour has a family of five. My water meter was installed back in 2004, before I purchased my property. How can this be fair? I have to…
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Surface water
I recently found out my surface water drained into a soakaway I've lived here for 12 years but could only claim for the last six years so basically I have paid Yorkshire water £250 for nothing.i live in a block of four terraced houses and we all claimed at the same time and all had a separate survey what a waste of money.…
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Can I challenge my water bill?
I pay my water bill by monthly direct debit and receive regular statements. I recently received two bills stating that my usage has been underestimated for the period 10th November 2015 to 8th May 2017 and that my direct debit is being increased from £16:00 per month to £100:50 per month from 1st January 2018. I live on my…
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Anglia wont give me my refund
Hi folks, Im currently sitting on £600 cr on my Anglian water bill which I know is "for future use" as the lady over the phone said. I previously got this refunded about 5 years ago but not this time around. I didn't have the words to put it to her but I wish we had more water supplier out there! Whats the point of me…
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Water Company Access
Hi I have an enclosed rear garden in which there is a manhole, on about 4 occasions in the last two months I have been contacted by the Water company requesting access as there is a blockage at a property nearby. This has necessitated me leaving work early to let them have access. When the water company rep has visited…
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Can we challenge an assessed water charge?
We have had a water meter for the last 3 years and paid £26 a month by direct debit for our water usage. We have just moved to a new property which is not on a meter but has an assessed charge. When it was last surveyed in 2005 it was not possible to fit a meter as it was on a shared supply with the next door property. We…
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Anglian Water
Does anyone know what to do in this situation? Please Help Anglian Water ruined my credit history! Anglian Water issued a default on my file in March this year when I already moved out of the property. I found out that I got an account with Anglian Water when I did my Experian credit check. I was shocked to see that there…
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Dispute of water debt
Help i have just received a letter from the county court business centre stating I owe £354.32 for the dates 9/7/15 - 26/7/16 then 26/7/2016 - 3/11/17 on a previous address, only I was in a DV refuge from the 3/5/15 as I could not return to the address for our safety also the property was returned to the council 4/1/16.…
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Who's reasonable for a mains water pipe?
A few days back I noticed our bath water running down the driveway escaping the Toliet (i think) drain cover, Called out a drains company to take a look who said water was passing slowly due to a broken pipe/detached halfway under our driveway. As its a pipe we have no access to i.e Break or fix is it our responsibility or…
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On water meter tariff with no water meter
I got a new supply pipe. And I presumed and was told they would fit a new water meter. However there’s still not one their. We are on a water meter tariff with a zero reading as water meter. It even says they have the meter reading a week ago. What now? Keep paying it the very low charge(standing charge) Because they are…
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Overpaid bill based on incorrect meter serial number
Hi We have been in our new build housing association flat for two years in February (one bedroom, two people). We had been paying our water bills as normal until September this year, when I noticed that the usage seemed extremely high with an “estimated” reading of 111. I stupidly paid the bill and it was only at this…
