-
Is there anything I can do if my water company has changed the water?
Some background; I get my water through United Utilities, who were recently found guilty of providing unsafe drinking water to 700000 people, thus I've got very little trust in this company anyway. They recently dug a pipeline that cost millions, on the request of the environmental agency to protect fresh water muscles or…
-
Ses Water Refund?
Hello. I had an account with thames water at the time when was living in a certain property and since not lived there it has changed to ses water which was not told about. I have a bill from when living in old property of £461.62 Balance brought forward CR = Credit This covers any outstanding charges or credit from your…
-
Water meter installed in HMO
Hi, I've recently moved into a new student house, where 8 of us will be living for this academic year. When we looked into estimates of tariffs with a meter installed, it was very uneconomic compared to paying a flat rate. However, we were notified the other day that our landlord is installing a meter. I am just wondering…
-
Not Paying Business Water Charge
I’ve got a small online business and I have some office space in a building with 20 other offices in it. I recently got a bill through from “business stream” wanting something link £100 for water charges for the year (I’m in Scotland). I’ve been told 10% of water bills never get paid so I’m tempted to not pay it. Half the…
-
Dividabill old debt- Southern Water chasing student
Hi all, my daughter is being chased by debt collectors re an old debt to Southern Water for a previous property she rented with 5 other students. They had been using 'Dividabill' to pay the utility bills but then Dividabill went into liquidation and it seems some of the bills were not paid. She says she knows there was…
-
So confused!
Hi, just wondering if anyone has any ideas as to cause of our problem..... Myself and my partner own an apartment which we rent out. Our tenant (who lived by themselves) has just moved out and received a bill for about 4 times what she thinks it should be so we decided to do some investigating. We found that the toilet was…
-
Consistently high water bills
Hi, I would like some help with the below please. The past few water bills that have covered around an 7.5 month period have each been very high (flat with 2 occupants, one bathroom, no dish washer, no excessive use whatsoever), one was £195 and then the next was £170, so £365 for 4 months between two people, and then the…
-
Removal of Water Meter
I have just taken over occupancy of a house where the previous occupant had died. The house has a water meter which was installed in July 2015 at the request of the now deceased occupier. I understand that when a water meter is installed there is an option to have it switched back to an unmetered supply within 2 years, so…
-
Water bill seems too high?
Hi there, Me and my boyfriend have recently moved into our first house where we actually have to pay bills (a tiny 2 bed semi detached) And I have just gotten our first water bill through based on our meter readings and it is a lot higher than I thought it would be. I don't expect we are particularly wasteful but my…
-
Severn Trent metered water charges
I understand how the costs will be worked out, except for the case of surface water. ST's online brochure says that, if metered, you are charged pro rata (on the 89/90 rateable value) or pay a fixed amount (according to property type) for more recent properties . Following the table of fixed rates for metered properties ,…
-
Severn Trent freebies
https://www.savewatersavemoney.co.uk/ May have been posted before but, if your water is supplied by Severn Trent, there are some useful freebies here.
-
Need urgent help with Water Bill information.
Hi, I'm after any information that anyone can offer which could help me. I'm 22 years old and still currently living at home with parents. As I've come to discover I'm on the tenancy agreement as we rent our home. This has somehow resulted in the water bill being in my name. As my parents are currently in debt with their…
-
water meter on other property
Hi all Our property is owned by 3 people, its a smallholding. its going to be split two thirds / one third. the question is regarding the water meter. the two thirds side will have the original main dwelling plus outbuildings and land. the one third side will have the other outbuildings and land. due to the lie of the land…
-
Single OAP would like to reduce water bill meter not an option
My father in law, in his 80's, lives alone and would like to reduce his water bills if possible. He can't have a meter apparently as he lives in an old flat. I'm sure his usage is very low, unable to bath and little cooking, no dishwasher or washing machine. My husband has spoken to the water company but not getting very…
-
Complaint compensation added to water account
I have been given £80 as part of an ongoing complaint (Thames water did not respond to my email queries for over a year). I pay for my water by Direct Debit and they have added this refund to my account rather than issuing a cheque. I have asked multiple times for a cheque to be sent as I have a new co-tenant (who has sent…
-
South West Water Rip-off
We're moving into a new home next week. The house was deemed un-meterable and the current owners are therefore on a 2 person assessed tarrif. When I signed up to transfer our account to the new house we were told that it would have to be surveyed again to see if a meter could be installed (no problem with that) and that it…
-
Anglianwater reading meter
Hi, Does anyone know when Anglianwater are due to read water meter? I'm sure when I moved into my property over a year ago they said they read the meter twice a year, you can submit readings yourself if you want to which I never have, however I can't recall when they said they will do this.. I'm sure it was something like…
-
Company use estimation to charge you. Is your water bill fair?
My water supplier is Northumbria water. Due to frequent travel, I am hardly home (maybe two days a week in average); whenever I am home I would go to gym and shower there ( I don't feel like walking on the street all sweaty). Therefore it can be said that most of my water is used on drinking, light washing ( I don't…
-
Ratio of water supply to waste water bill?
Hi everyone A bit new to this, but hope someone can help. Any idea what the usual 'ratio' of a water supply charge to the sewerage charge is? We have different suppliers for each, and seem to be getting charged twice as much for waste water as for the supply of fresh water? Just trying to work out if this is normal! Any…
-
Water rates of £320 a year, or meter?
2 of us live in our house, in Essex and have been offered a water meter. We never wash the cars or water the grass, and only have showers every day, we pay £320 a year rates, would it be cheaper to switch to a meter, as they want to fit one to our property? Thanks in advance
