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Sewerage bill (Wessex Water) much higher than water bill
Hi. First time poster but a frequent visitor. Reason for my posting is that I noticed my Sewerage bill is way more than my water bill, is this normal for Bournemouth residents? I live in a 3 bedroom end terrace (built in 1986). 2 adults and a child. Bills are paid through direct debit. My bills for 2017 - 2018 are as…
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Payment card refund
Hi, I hope someone can help me... I've recently received a payment card from South East Water to pay off some debt I owe. I'm on a court order to pay £51.00 a month. I have really stupidly just gone to pay £130.00 on my rent payment card and mixed my cards up (both blue) and instead of paying £130 to my rent paid £130 to…
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Issues with Southern Water (waste water)
Hi All, This is my first time posting... I live in a stand alone new build (not on an estate). Originally when we moved in Southern Water were charging via a meter £20.40 per month and the fresh water supply (South East Water) charged £20.00 per month. After 3 months Southern Water increased the amount to £30.80 per month,…
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Water meters?
Coming round to the idea of getting a water meter installed purely for the moneysaving benefits. Currently pay around £250 half yearly for water and waste. Household is the 2 adults and infant. Understanding i could be saving a good chunk of money. I just dont like the idea of being charged based on usage for water. A few…
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You might not like this....
This is for men only! A question for you. What is the essential difference between peeing into a urinal and peeing into a hand-wash basin? Essentially none. You can flush the basin afterwards (which you can't do with a urinal) and it might even be better.because you can choose exactly how much to flush. And if it seems a…
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Excessive rateable value
I'm just wondering if anyone knows how or if we can challenge/change our rateable value on our house to get our water bill reduced. Our rateable value is really high compared to neighbours. We live in a semi detached. We have a two-storey extension in comparison to other houses on our road - bathroom and kitchen. However…
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Switch supplier
Wondering why you cannot switch energy suppliers like you can for gas and electric? Anyone know why?
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Southern Water 50% Increase In 3 yearsI have lived at my address for 3 years
I have lived at my address for 3 years. I am on a water meter supplied by Portsmouth Water. My meter is usually read in July and January each year. My concern is Southern Water. Every time my meter is read they up my bill. They up my bill twice a year which I feel is unreasonable. At the start I was paying £13, now it…
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Water Supplier error
Hello I am currently having issues with my water supplier South West Water. We moved into our property on 12th December 2014, 5 occupants and called then to set up an account for our water supply. They set the amount at £58.50 for us by direct debit. In May/June 2015 we were written to be SWW and notified that our bill…
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Chronic Illness And Water Advice
I have been diagnosed with Crohn's Disease and I have psoriasis. The last time I saw my consultant, he recommended me contacting Welsh Water to apply for a discount on my monthly bill. I did just that, but was told that because I am not claiming any benefits and I am not on a low income (I work full time), I am not…
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Water pipe responsibility
Hi. I need to find a link regarding who is responsible for water pipes. Usually the homeowner (me) is responsible from the edge of the pavement into the home & the water provider (Severn Trent) up to the edge of the pavement. About 2 years ago ST did some work on the pavement & I was given a card saying there was a…
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United utilities water did not close my account
Good evening all, New to this so any help would be super appreciated. My partner was living in an apartment which she moved out of on the 14/11/2015, on that day she moved out she called United utility's to close and settle off her water and waist water account. All was good until this weekend she set up a clear score…
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South Staffs Water - trying to sort my mums bills now her estate is being settled
My mother passed away in July 2016. I called about a week later to inform them and provide you with my contact details as I am the responsible person for her estate. I was asked by the advisor if I would like to continue to pay the account (we would just be charged for the supply a flat rate each month, though she could…
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Water Meter and Ulcerative Colitis
Within the next 6 weeks I'm about to move into a new home with my father that has a water meter, however, I have a chronic illness called Ulcerative Colitis, which in layman terms means I have to use the toilet and shower facilities considerably more often than a normal person. I live in south-east Wales, and according to…
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Disconnecting a Business Supply in Scotland
Hi there, I have recently moved into a council owned industrial unit that we are using purely for storage. I already have an office elsewhere with services so I don't require any water services here. A day after my lease had started an English owned water supplier called my mobile number and told me I had to pay for water…
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Daughter has discovered showers!
My eight year old has always shared a bath with her younger brother. Recently she's started to use the ensuite shower and loves it. So much so that I have to force her out after 10 mins for fear of the water bill rocketing (currently only paying £27pm) I've always tried to preserve water i.e. Filling up a bottle of water…
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Water Bill - estimated or submitted reading?
Hi all, My water bill is due again - Southwest Water have sent an email asking me to submit a water reading, or they will use an estimated bill, based on previous usage. I have only just moved into my house - before, I was just staying there for a week, every couple of months, so the estimated bill based on that has been…
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Unfair bills
For years we received estimated bills at our old house. When we eventually did get an accurate reading it was way cheaper (about 5 times less). I have asked by phone / email and letter why the calculations cant be applied to historic biils as I am convinced we were overpaying for years. Our closing bill for the old place…
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Utilities
when is MSE next having a gas and electric collective fix, ? My present one runs out end Feb, which means I could move now, should I or should I wait ??.
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VAT incorrectly charged on water bill for 10 years.
Hello. I wonder if anyone can give me some advice? Thames water wrote to me last week to tell me that under new Ofwat guidance they have determined we are a "household" and not a "business". This is indeed correct - the property in quetion is our home, purchased from a developer 10 years ago - I have never run my own…
