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Water:Is it possible for a temporary disconnect?
....such as when people take round the world holidays... I contacted Yorkshire Water using their online contact form asking for costings on a possible temporary disconnect. Their terms of reference online do not mention that but they do mention the cost of an external stop !!!! close. There is no mention of a cost to open…
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Paid too much on unmetered property
Hello everyone. I recently discovered my partner had paid off an £800 water bill debt from our previous property. After looking into why our debt was so large, it turns out that our unmetered bill was £41 a month. Considering it was a small 2 bed flat that was way too high given our consumption. For comparison at our…
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Water Hijinks
Sorry folks, please read this and tell me if you think i am correct in my assumptions. --- Dear Yorkshire Water, I currently am looking at the letter you sent me on 20th September 2016, signed by (text removed by MSE Forum Team) It states under the Temporary Disconnection subheading “Whilst you are away we'll be more than…
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Water Bill Frequency
It seems most water companies aim to read household meters at least once a year and issue bills twice a year. The one I get in September is next to useless because it is estimated. If they are trying to save money by only reading the meter once a year why waste money providing useless bills?
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WELSH water not takin DD
sorry if this should be elsewhere I recently received my latest bill and was shocked to see that I owed £300. I noticed on the bill it didn't show all the payments I had made, but included a schedule for the direct debits for the next 12 months. Before I rang up to see if the bill was wrong I checked my account and no DD…
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Water bill advice - bill arrived late!
Hi Guys, A bit of advice needed really. Its probably me worrying over nothing, bit its always good to check! I received my first water bill for my flat on Saturday (24th) (the first one, not a reminder to pay or anything) It said in big letters to pay the water bill by 22nd September. Obviously the postie either delivered…
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Water customers 'could switch suppliers,' Ofwat proposes
The regulator says opening up the water market to rival companies could help households save money...Read the full story: 'Water customers 'could switch suppliers,' Ofwat proposes' Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum?…
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Water firms taken to task over 'substantial increase' in complaints
Customer complaints have increased at almost half of all English and Welsh suppliers, with most gripes relating to bills...Read the full story: 'Water firms taken to task over 'substantial increase' in complaints' Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all…
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Water Meter And United Utilities
Hi all [FONT="]I have just moved house and have found that the house used to be commercial in some way along with the (Now derelict) council buildings around it. I have received a letter stating a water meter is to be fitted to my property (Currently it does not have one). On phoning they state it 'should' already have…
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Can my water bill be incorrect?
Hello, I need some help working out why my water bill has increased so much please. I am on a water meter and have been since I moved in 2 years ago. I live in a 2 bed house, it's just me and my 5 year old. When I moved into the house I was sent a payment plan of £18 per month. I paid this for 6 months. I ended up in…
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Welsh Water Rebates for UU Customers
I live in an area where the waste water network is owned and operated by Welsh Water but I am billed by UU. I understand that Welsh Water customers receive an annual rebate or dividend payment because Welsh Water (DCWW) are a not for profit organisation. As this is the case am I entitled to a dividend because I also use…
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Water meter - how can they instal it
hello I live in a flat which is in a house which was converted to two flats several years ago. When i first moved in several years ago thames water said they were unable to fit a water meter and the previous residents did not have one Today i have come home to find a letter saying that Thames water have fitted a smart…
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Soakaway problems
We live in NW England and get our fair share of rain. Our property is 200 years old and was built on bankng above our field, which also happens to be a flood plain. Our soakaway runs down to the field and a farming neighbours over grown ditch which in turn continues for some 200 metres to a much larger - and overgrown…
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Are United Utilities (North West) the most expensive
Hi All, I feel United Utilities in the North West, the most expensive ware company in Uk. It is a pity we can not pick our water and waste provider, as we can with our energy. JC
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New water connection costing us £7000 !!!
Hi, We have been quoted by the water company £5000 for a new connection as our current water feed has leaked under a neighboring property. Some history on our house, the property is an old cottage and one of the first in the village. Consequential overtime houses have popped up surrounding it completely. We access our…
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Huge Water Bill - Landlord issue?
I'll start off with our water consumption. When we moved in, in January this year (we rent), in one month, we used 16 cubic metres of water, which is probably about right. In the household is my partner and I (we shower each once a day and rarely have baths). We also have my little boy every other weekend. Washing machine…
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meter fitting and stop tap location
Hello, I'm looking for a bit of advice regarding water meter fitting. Basically Southern say they can't fit a meter in my flat because of my stop tap locations. I have two taps, one in the bathroom in a corner by the toilet and one in the kitchen under a countertop next to where the washing machine plumbs in. According to…
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Soakaways reducing water bills?
Hi all Someone told me recently that they got money off their water bill because their drainpipes flow to a soakaway rather than the sewer system. Is this right? Whats the deal? Many thanks
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Water Bill Too Expensive on a Meter
I just wondered how much on average people pay monthly on a water meter. I live alone in a two bedroom semi and work full time. I have today received another increase in the direct debit but feel that I am careful with water usage.
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Anglian Water Services
I queried with Anglian Water recently why had I been credit checked every month when there was no debt. Apparently every customer is checked every month. " We share data with Experian and Call Credit although we have only recently started reporting to Call Credit each month since April this year. Call Credit use a search…
