-
Water firms taken to task over 'substantial increase' in complaints
Customer complaints have increased at almost half of all English and Welsh suppliers, with most gripes relating to bills...Read the full story: 'Water firms taken to task over 'substantial increase' in complaints' Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all…
-
Water Meter And United Utilities
Hi all [FONT="]I have just moved house and have found that the house used to be commercial in some way along with the (Now derelict) council buildings around it. I have received a letter stating a water meter is to be fitted to my property (Currently it does not have one). On phoning they state it 'should' already have…
-
Can my water bill be incorrect?
Hello, I need some help working out why my water bill has increased so much please. I am on a water meter and have been since I moved in 2 years ago. I live in a 2 bed house, it's just me and my 5 year old. When I moved into the house I was sent a payment plan of £18 per month. I paid this for 6 months. I ended up in…
-
Welsh Water Rebates for UU Customers
I live in an area where the waste water network is owned and operated by Welsh Water but I am billed by UU. I understand that Welsh Water customers receive an annual rebate or dividend payment because Welsh Water (DCWW) are a not for profit organisation. As this is the case am I entitled to a dividend because I also use…
-
Water meter - how can they instal it
hello I live in a flat which is in a house which was converted to two flats several years ago. When i first moved in several years ago thames water said they were unable to fit a water meter and the previous residents did not have one Today i have come home to find a letter saying that Thames water have fitted a smart…
-
Soakaway problems
We live in NW England and get our fair share of rain. Our property is 200 years old and was built on bankng above our field, which also happens to be a flood plain. Our soakaway runs down to the field and a farming neighbours over grown ditch which in turn continues for some 200 metres to a much larger - and overgrown…
-
Are United Utilities (North West) the most expensive
Hi All, I feel United Utilities in the North West, the most expensive ware company in Uk. It is a pity we can not pick our water and waste provider, as we can with our energy. JC
-
New water connection costing us £7000 !!!
Hi, We have been quoted by the water company £5000 for a new connection as our current water feed has leaked under a neighboring property. Some history on our house, the property is an old cottage and one of the first in the village. Consequential overtime houses have popped up surrounding it completely. We access our…
-
Huge Water Bill - Landlord issue?
I'll start off with our water consumption. When we moved in, in January this year (we rent), in one month, we used 16 cubic metres of water, which is probably about right. In the household is my partner and I (we shower each once a day and rarely have baths). We also have my little boy every other weekend. Washing machine…
-
meter fitting and stop tap location
Hello, I'm looking for a bit of advice regarding water meter fitting. Basically Southern say they can't fit a meter in my flat because of my stop tap locations. I have two taps, one in the bathroom in a corner by the toilet and one in the kitchen under a countertop next to where the washing machine plumbs in. According to…
-
Soakaways reducing water bills?
Hi all Someone told me recently that they got money off their water bill because their drainpipes flow to a soakaway rather than the sewer system. Is this right? Whats the deal? Many thanks
-
Water Bill Too Expensive on a Meter
I just wondered how much on average people pay monthly on a water meter. I live alone in a two bedroom semi and work full time. I have today received another increase in the direct debit but feel that I am careful with water usage.
-
Anglian Water Services
I queried with Anglian Water recently why had I been credit checked every month when there was no debt. Apparently every customer is checked every month. " We share data with Experian and Call Credit although we have only recently started reporting to Call Credit each month since April this year. Call Credit use a search…
-
Would I be liable for bills paid prior to discovering leak?
Hi - not sure if this needs to go here or in debts forum, but we've discovered a water leak between our meter and our flat. If it's decided that the leak is external, then I believe we are not liable for the extra water used, BUT our bills initially went up about 6 months ago, which we assumed was down to our normal water…
-
Increase in DD, am I paying way too much?
We have been paying £68 did monthly and now we've received a letter to say from next month they are increasing it to £80!!!!! We are a family of four, myself, hubby, 25yr old son, 19 yr daughter. 4 bed house. Average 18 showers per week, approx 5/6 loads of washing per week goes on. It just seems that nearly £1000 per year…
-
Can Water Companies wriggle out of doing a free repair to a leaking pipe on property
Situation is Severn Trent have told my neighbour that they don't qualify for a one off free pipe leak repair because STW 'stopped doing that a few years ago' and that the ONLY qualifying criteria now is if the customer has no water supply. I know they push Homeserve of which they get a cut and don't want to do anything for…
-
I need a replacement water meter
Several (my guess is around 8) years ago I had a water meter installed and everything has been great. My bills were around £140-£150 per year. It has since been announced that every local household is compelled to have a meter fitted and the work has been going on in recent months to fit them. My last 6 monthly bill was…
-
Can't have analogue water meter fitted - does this mean smart meter can't be put in?
Apologies for what may be a silly question, but I live in a top floor flat in a converted house, and was told a few years ago that I couldn't have a standard water meter fitted (an engineer came out and came to this conclusion, not exactly sure of the reason but I presume it's to do with a shared water supply). Does it…
-
10 year old bill
Hi hope I can get some help. I have just received an overdue letter from Thames water re a property I lived in 10 years ago!!!! No other communications just a red letter stating I owe £204! I've paid by direct debit for 10years at my current property so I don't understand how this has come about! What is my position…
-
Thames Water Opened an Account in my name without my consent ... Can they do this?
I've just discovered from a letter from Thames Water sent to an old address (I still have an active redirection on my post) I moved out of in August 2014 (water balance paid and account closed) that they are threatening CCJ if i don't pay an outstanding bill... Following a call with them I find out that they opened the…
