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Would I be liable for bills paid prior to discovering leak?
Hi - not sure if this needs to go here or in debts forum, but we've discovered a water leak between our meter and our flat. If it's decided that the leak is external, then I believe we are not liable for the extra water used, BUT our bills initially went up about 6 months ago, which we assumed was down to our normal water…
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Increase in DD, am I paying way too much?
We have been paying £68 did monthly and now we've received a letter to say from next month they are increasing it to £80!!!!! We are a family of four, myself, hubby, 25yr old son, 19 yr daughter. 4 bed house. Average 18 showers per week, approx 5/6 loads of washing per week goes on. It just seems that nearly £1000 per year…
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Can Water Companies wriggle out of doing a free repair to a leaking pipe on property
Situation is Severn Trent have told my neighbour that they don't qualify for a one off free pipe leak repair because STW 'stopped doing that a few years ago' and that the ONLY qualifying criteria now is if the customer has no water supply. I know they push Homeserve of which they get a cut and don't want to do anything for…
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I need a replacement water meter
Several (my guess is around 8) years ago I had a water meter installed and everything has been great. My bills were around £140-£150 per year. It has since been announced that every local household is compelled to have a meter fitted and the work has been going on in recent months to fit them. My last 6 monthly bill was…
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Can't have analogue water meter fitted - does this mean smart meter can't be put in?
Apologies for what may be a silly question, but I live in a top floor flat in a converted house, and was told a few years ago that I couldn't have a standard water meter fitted (an engineer came out and came to this conclusion, not exactly sure of the reason but I presume it's to do with a shared water supply). Does it…
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10 year old bill
Hi hope I can get some help. I have just received an overdue letter from Thames water re a property I lived in 10 years ago!!!! No other communications just a red letter stating I owe £204! I've paid by direct debit for 10years at my current property so I don't understand how this has come about! What is my position…
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Thames Water Opened an Account in my name without my consent ... Can they do this?
I've just discovered from a letter from Thames Water sent to an old address (I still have an active redirection on my post) I moved out of in August 2014 (water balance paid and account closed) that they are threatening CCJ if i don't pay an outstanding bill... Following a call with them I find out that they opened the…
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On a Water Meter? How Much Do You Pay?
Are you on a water meter? How much do you pay? And how many people are in that property? I realise it depends completely on person to person but just being nosey.
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NPower compensation Claim Advice
This is a long one but to sum it up i have not had a working electricity meter in my house for 11 months and i am looking for advice on the compensation i should seek. Full description below: Background I tried to read my electice meter on the 6th September 2015 and found the led display on the meter was dead i phone…
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Water usage too high?
Hi guys, I moved last year and ever since out water bills soared. We (family of 3) used to pay about £60-80 in water charges every 6 months. That has doubled on the new property, giving a figure of about 350 liters a day on average. I spend half of my time away, my partner normally takes showers at work, so that leaves our…
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Leaving house unoccupied do you have to pay bills if not using ?
Me and my boyfriend are looking into going travelling for 5-6 months in a couple of years time. We currently have a mortgage on a house and pay the normal water, gas and electric, council tax etc. If we were to leave the house completely unoccupied therefore not using water gas and electricity, could we make arrangements…
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Final British Gas bill - closing read issue (Gas)
Hi folks, I wonder if you can help me. I recently left British Gas (April) and chased my final bill which I received yesterday. On checking my usage the closing meter read was shown on the bill as 915 M3 however the actual which I submitted to my new supplier was 871 M3. On querying my new supplier they sent the following…
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Thames Water money saving offer
We recently received a letter from Thames Water offering to fit free water & money saving gadgets, including fixing leaky loos for free. Is this an offer worth taking up or just their way of getting us to spend more? Maybe I'm too cynical?
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Recieving bills from another water supplier.
Will try keep this breif. I rent a small commercial unit, I pay water and sewage to a company called aimera. No issues there, meter read regularly, prices reasonable, pleasant on the phone etc. However another company took to sending me a bill for water useage pre-dating this. A company I have never delt with or spoken…
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Southern water huge 60% price hike
I have just received my latest water bill from Southern Water for the coming 12 months supply and fell off my chair reading of the 60% price hike they are introducing ! I live in a small 2 bed cottage and previously had a water bill for £248 which has been going up steadily but within acceptable limits throughout my…
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Surface water
Hi All, Newbie here. I have a question about surface water charges. I've noticed that included in the fixed charge is a charge for surface water, in my case £12.51. I live in a house that is split into two flats. One ground floor, one first floor. Should the surface water charge not be devided equally between the two…
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Water bill impacting credit file
Can anyone help, advise, I am at my wits end!! Desperatly in need of advice and to find out if this is a known issue. Basically DWR Y Welsh Water started recording on my credit file from Sept / Oct 2015, as of May 2016 they have updated the annual amount due on my credit file which is the total amount due for the year.…
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Thames water slowing water pressure
Each year Thames water slow my water pressure in the summer- usually to such extent that my washing machine won't work. Problem when I am a front line NHS worker whose hospital does not launder our uniform for us. Previous years when I have complained Thames water may if I'm lucky take £20 off annual bill but this does not…
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Unable to install a meter and yet being moved to meter assessed tariff
HI, I just received a letter from Southern Water stating that while they cannot install a meter for our home, they have still switched us from an unmetered charge to a metered assessed charge.... the estimated bill for next year is 195% more expensive than the current one!! Can they do that? I would prefer have them…
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If you cannot get a water meter with United Utilities.
As the title says, this thread is to make sure anyone searching for this info finds it. Info is correct as I phoned United Utilities today and went through the process of getting a reduced bill. Here is what happened.... I live in a hi rise council flat, housing trust now. I was paying £550+ a year on a rateable value bill…
