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Refund from Anglian Water
8 years ago, AW issued quarterly bills. after getting my 1st ever bill from them I realised I was overpaying and adjusted my DD accordingly. Fast forward to now and they only issue yearly bills. Did not realise I was paying almost double what I should have been paying over the last year because of this (had gone back to…
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only one meter?
Hello everyone. While I am not sure what has happened at present. I have recently signed a short hold tenancy agreement and moved into a refurbed flat. There are several flats. Meter readings taken at check-in, inventory stated no water meter. Call water company, there is a water meter thats been zero for a year. I'm…
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United Utillities Arrears Allowance Scheme
Hello, Wonder if anyone can help, in 2014 United Utillities offered me the option of joining the arrears scheme due to an outstanding bill. I got into further difficulties couldn't afford to pay and was taken off the scheme. In August 2014 I contacted them to reset the direct debit up and to go back on the scheme. I knew I…
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Serious question re surface water :)
OK don't mock as this has bugged me for a while and I'm sure there's a blindingly obvious answer. On water bills, we pay for "surface water" charges ("rain or melted snow that drains from the roof of your property and other impermeable areas such as driveways") Do people who live in blocks of flats, ie sharing a roof with…
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I am 'confuseddotcom'
Firstly, I am 70 this year, so no doubt that will answer my question! My Southern Water bill arrived to day and I am £0.27 in credit - Not a lot but in credit. However, at the side of my bill my Direct Debit has been increased from £8 to £11.10 and beneath this it states You do not need to pay your balance. Your payments…
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Severn Trent & Marstons
I don't know if this is the right place to put this but I need some advice. This morning we received a letter from Marston Group Limited about the outstanding debt to Severn Trent of £328. It says that they are giving us fair warning that officers are due to attend with removal officers on 18th March. The purpose of the…
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Water Meter two years to decide to keep
Just noticed STW now give you 24 months to decide whether to stay metered. Not sure if other providers are the same. https://www.stwater.co.uk/category/1068 If I have chosen to have a meter fitted do I have the right to go back to an unmetered charge? You have the right to go back to an unmetered charge if you tell us that…
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Plumbing and drainage plus policy
Hi, we keep getting asked by Anglian Water to sign up for the above policy. Covers water supply pipes from the boundary up to and including the drainage/water in the home. Covers leaks, burst pipes, blocked drains etc. Has anyone any experience of this cover? Is it any good or a waste of money? Thanks for any help.
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Thames Water bill
Hello, I am in a very confusing and weird situation. I moved to a house in which live 6 more people (I am renting a room from the agency) and one day someone knocked to the doors, unfortunatelly I opened it and he asked about some unknow name. My respond was that there is nobody here with that name and this property is now…
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New Customer - metered standing charges? (Southeastwater)
I got a new flat on the 9th March and set up a direct debit with South East Water stating I moved in on the 9th March, however in their email today I'm to pay a £160.48 metered standing charges between 10 March 2015 to 31 March 2016. I'm a new owner, why am I paying charges for the previous owner? Also the contracts did…
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Overestimated bill help? And do I have a right to know when water meter was read?
We have been living in a rented property for 1 year. On move-in day, we were given meter readings for gas and electric, but not water. We asked where the meter was and the letting agent did not know, we looked in all the usual places and also couldn't find it (In hindsight this is where we should have made a bigger fuss,…
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STW DO NOT DRINK Notice
Weve been issued a do not use/drink notice by STW via radio and various other media sources (tv too I think). Im trying to figure out whether we will be due a GSS payment. STW website says if we receive 'notification in writing' then we would Likely we wont have drinking or washing water until midday tomorrow I think STW…
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Rateable Value Figure
I know the rateable value issue is well discussed and I understand the concept but if I can just ask a simple question please. On my water bill the figure given for my rateable value is 81. Can someone give me an idea of what that figure stands for in real money ie what was the actual rateable value of my house in pounds?…
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ideas to save water
Any ideas to save water?and cut down utility bills?
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4 bedroom detached house - Severn Trent Water
Have been living in a rented property for a few months now but never actually investigated the water bill price until now. At which point I almost cried! Some values pulled off my bill - The rateable value of your property is £308.00 - Water supply £352.07 - Used Water and Surface Water Drainage £360.38 - Total amount…
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What is your rateable value?
I'm renting a one bedroom house in West London and the rateable value is £380 which means the annual water bill is going to be about £550 for the year. This seems ridiculously high, can anyone let me know what their rateable value is for a similar sized property or location?
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Moved house, water bill now doubled
I used to pay £30/month for water and sewage when I lived in Cheltenham. Now I am paying £67/month for the same to Anglian Water who supply my new home. The houses are both around the same size, 3 bedroom with 2 adults and 2 children occupants. Water consumption is exactly the same. This seems far too high. According to a…
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Where to go now, 5 years of sewage flooding.
Hi, Just needed thoughts and advice about where I stand. Have been offered £400 "Good Will Gesture" from my water supplier and been advised by the customer rep that it's a great deal , that had to get approved from the very top :O, and I should accept it as I am likely to fail if I try going down the compensation route.…
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Rateable value or meter?
I am moving house in few weeks and the house I am buying is a 5 bed house and has no water meter. The rateable value for water in that house is over £1200 per year (Severn trent water). We are two adults and 3 children and in our current 4 bed house we have a water meter and the bill comes to around £30 per month roughly.…
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Fitting a water meter to a listed building
I'm living in a grade 2 listed building, built in about 1550, and significantly extended in about 1850. I'm unsure of where water enters the house, to be honest I feel like there may be separate supplies on both sections. I am currently on what seems like quite a high RV for a 2 bed house, and given that there are only 2…
