Issues with Southern Water (waste water)

Beckilovespizza

Hi All,

This is my first time posting...

I live in a stand alone new build (not on an estate). Originally when we moved in Southern Water were charging via a meter £20.40 per month and the fresh water supply (South East Water) charged £20.00 per month.

After 3 months Southern Water increased the amount to £30.80 per month, South East increased to £25.00 per month. We were fine with this as we must have been using more water.

3 months later Southern Water increased their charge to £60.80, South East Water continued at £25.00 per month.

I live with my partner in a 3 bedroom bungalow, we have 2 cats, no kids and don't wash our cars very often at home (other half does it at work), we do not water the garden very often either. 2 - 3 loads of washing a week and the dishwasher is on once a day. £60.80 seemed wrong so i called Southern Water, they had us listed as a business and had put us on business rates. I corrected them and they have recalculated the payment to £40.30. This still seems steep to me, especially as we had paid 3 months at £60.80.

Can anyone advise me please?

Cardew

Welcome to the forum.

The average UK consumption is 55 cubic metres(m3) per person per year; so 110m3 in your case.

If you read your meter you can see how much you have used and you will be able to estimate your annual consumption.

Using this annual consumption figure it will be easy to calculate your annual cost from the rates on each companies website - don't forget to include the standing charges.

https://www.southernwater.co.uk/our-charges

http://www.southeastwater.co.uk/news-and-information/publications/our-charges#.VNCYB01ybcv