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Anyone had experience with Home Serve?
We know from a neighbour who'd recently dug up their front garden to replace the old lead supply pipe for their water that it's not hugely expensive if you can hire a digger & do the work yourself (which we could) - just inconvenient. So we've had a leaflet from our water supplier inviting us to take Home Serve for 79p per…
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moved house and metered - how much should we expect to consume?
Hello, in our last house we were not metered for water. Now we are and are just wondering what a ball park consumption might be for a retired couple not lots of visitors staying We have been metered 107 cubic meters for the last six months roughly (196 days) - we have washing machine and dishwasher both of which run every…
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New flat, new build, water meter installed, local authority owned
Towards the end of June I moved into a brand new flat owned by the City of London. Being a new build a water meter is installed. However, CoL want to bill me for water based on estimated use. I have argued against this and I want to pay Thames Water directly. CoL claim I can't do that because of their policy. I am prepared…
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Water Meter Fitted without my Permission
Hi all, I first wrote on this, here: https://forums.moneysavingexpert.com/discussion/3874685 I never continued with correspondence but neither did they. Turns out United Utilities just fitted a water meter in the street and started charging me. interestingly, they never ever informed me of the work nor of the actual change…
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Overpaid, can I get a refund?
Hi there, I am with Wessex Water and got behind on my payments a few years ago. I finally got it all sorted with them about a year ago and agreed to pay off the arrears at £80 a month, which has been happening ever since without issue. Anyway, I have received my statement today and it shows that I have not only caught up…
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united utilities
I live in the part of Lancashire that is suffering from the contaminated water supplied by united utilities .It is costing a small fortune boiling all water used for cooking and drinking and buying bottled water, I am looking for some redress from the company for their inability to supply water fit for consumption has any…
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AFFINITY WATER -increase in annual bill 7.64%
Hi All After reading some articles here by Martin where it is suggested that water bills will decrease while some may increase, I didn't expect Affinity Water to hit me with a whopping 7.64% increase from 1st April 2015. I suspect this is to pay for new Thames Tideway Tunnel and their literature states that there will be…
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Water supply pipe leak advice
We moved into a house in June which is on a water meter. I gave readings after a month just so I get an idea of what charges to expect, this being the first time having had a meter. The united utilities advisor was shocked as they stated that we had used around 160,000 litres of water so they asked us to do some tests,…
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Huge water bills
My fianc! and I moved into our flat in November 2014. Our flat has 3 rooms (only 1 bedroom) and no dishwasher. It is in a large building which was recently renovated into 40 or so flats with a shared central boiler. When we moved in we were told the water meters had broken but were intending to be replaced. We have…
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Unexpected water bill - payment plan?
I've just been sent a water bill for £672 which covers two years worth of water (April 14 - March 16), with 2 weeks notice for payment. Some background - we bought our flat from the council just prior to that, and was unaware that we had to pay water separately - we have a communal boiler so all costs for heating the…
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Left water running for a whole weekend
i accidentally left the water running for a whole weekend recently (48h friday till sunday afternoon), I wanted to calculate how much it costed me and how much water i've wasted.. so here it is: i usually pay £7.2 per month in fixed charges and £10 per month in metered water. this month the consumed water went from £10 to…
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Watersure scheme
I have been accepted for the watersure scheme and instantly my monthly bill is half what it was. I have just discovered that i was in fact eligible 4 years ago but i wasnt aware of the scheme.!! has anyone been able to claim back for lost years or is it just tough luck.?? Thanks.
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Metered Water - Bill A Bit High
Hello, I moved in to a detached bungalow in February 2015, previous to moving here I was living in a maisonette where I was on a water meter and paying £25 pm. I had a meter installed in this property as well, however my first proper bill is £116 (actually £92 with the payment they've just taken out) for 3 months, they are…
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Bulk meter for block of flats
I’ve just moved into a flat and attempted to register my address move with a water company, in order to have the bill put into my name and then received this response: “Thank you for taking the time to email our Customer Service Department on 17.8.15 regarding your opening account. Our records show that this property is…
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Reclaiming surface water drainage charges
Hi, anyone on here got any experience or advice with reclaiming surface water charges please? After nearly 18 years living in our property, Severn Trent Water have this morning confirmed that none of our surface or ground water empties into the public sewer. Before anyone asks, we have queried with ST whether we should be…
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£75.35 per month for Wessex Water, seems steep?
Hi all, I'm after some advice. We've just purchased a small semi detached two bed house that is unmetered with Wessex Water. DH contacted them to set up a direct debit and was told it was £75.36 per month for water and sewerage, as we've previously paid our water bill through flat maintenance charges he didn't have a clue…
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water pipes from house to back yard boundary
until I moved to the house I have now, I always took out insurance to cover drain and pipes within my property. never bothered with it when I bought this house. Recently I thought I had read that theres been a change in responsibility and its now the provider who is responsible for the underground pipes between house and…
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Renewableenergiescentre
Hi All, I have been contacted by renewableenergiescentre in swansea, they have said that they can guarantee to get me a new boiler for free, plus reduce my water bills? They want £399 upfront to do the work but say that is a refundable deposit. I have done a quick look on the website rec-homeaudits.co.uk and to say the…
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washing machine usage
Hi all, We're with Southern Water on a metered connection and are struggling with the bill. Two adults 2 teenagers but using the amount of water 6 people do apparently. Were trying to cut back (son was having 2 showers a day garden uses all rain water) and have started taking readings and submitting them - The washing…
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Southern Water 0845 customer service number
Southern Water still use a 0845 customer service number: https://www.southernwater.co.uk/call-us Is that still legal?
