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STWA won't accept complaints by email?

Kernel_Sanders
Posts: 3,617 Forumite


in Water bills
I want to make a complaint to Severn Trent about billing, but here it just gives a number to ring them. I want this to be counted as a complaint, instead of leaving that aspect to the discretion of the CA answering the phone.
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Comments
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Have you tried their on -line form.
Stwa.co.ukNever pay on an estimated bill. Always read and understand your bill0 -
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Have you tried their on -line form.
Stwa.co.uk0 -
Kernel_Sanders wrote: »I want to make a complaint to Severn Trent about billing, but here it just gives a number to ring them. I want this to be counted as a complaint, instead of leaving that aspect to the discretion of the CA answering the phone.
Here's their complaint procedure
https://s3-eu-west-1.amazonaws.com/media.aws.stwater.co.uk/upload/pdf/Severn%20Trent%20Complaints%20Procedure.pdf
And it gives the option of emailing them at: customercare@severntrent.co.uk0
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