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Severn Trent Water "project" - how did they get my name?
Hi, I'm a customer of severn trent water. This weekend I received a letter from them. It had my name on it but was addressed to one of the other flats in the building. The weird thing was, it addressed me as "Dr". This is a title I only ever use for my professional membership subscription. It's not on the electoral…
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Is £900 for an unmetered bill right?
Hello, I have recently retired and am trying to reorganise my finances. I looked at my water bill and it is £880 a year-unmetered. I am with United Utilities. I understand that rates vary from company to company but bearing in mind an average bill (according to MSE) from UU is £411 this seems incredibly excessive. Also my…
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Water Butt - financially worth it or not?
Ignore the environmental conversation for the minute (before i get shot down). Is a water but financially a sensible investment. I am on a water meter with wessex water cost is £2 for 1000 litre. See wessex water charges page ( as a new user i cannot post links) Water butt of reasonable size 350 - 400L costs over £100, (i…
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How is my water heated?
Hi, Not sure if this is the right forum or not but I was wondering how I find out how my water is heated? I know it sounds like a stupid question but I don't actually know, I don't have a airing cupboard in my house, I'm guesing it is a water tank in the loft as we have two lofts, one upstairs and one downstairs. The…
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Water Meter daily usage
I have water meter before I moved in my house. My bills for 6 months are same even if I am out of country for 40-45 days. I am not convinced my bill reflects actual usage. Is it possible to get daily usage reading? or anything else I can ask from Thames water?
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Water Supply
Is it possible to change water suppliers,im with Yorkshire Water.
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Southern Water bullying to get more profit
I am on an unmetered supply I live in a 4 bedroom terrace house (4 bedroom as two are in the loft) I currently pay £256 per year for water based on rateable value. Southern have been pushing me to get a meter for two years and they can now make me do this as we are allegedly an area of high stress. So the reason for the…
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Large Credit on Water Bill but Water Co refuses cash refund
My and my partner moved into a small 2 bedroomed flat back in June 2014 and I swiftly contacted my local water company to arrange setting up my bill. The customer advisor told me that as I didn't have a water meter it would be £77.30 per month. I then contacted my landlord and asked if I could have a water meter installed.…
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Large Credit on Water Bill but Water Co refunds cash refund
My and my partner moved into a small 2 bedroomed flat back in June 2014 and I swiftly contacted my local water company to arrange setting up my bill. The customer advisor told me that as I didn't have a water meter it would be £77.30 per month. I then contacted my landlord and asked if I could have a water meter installed.…
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Southern Water unreasonable
I'm a student and left my previous house in june 2014. I had a water bill which i was unaware of and they sent the bill in september. I didnt know i had a water bill outstanding and neevr got a letter to my current house. i was also a student so was unaware of informing them about where i have moved houes to as i thought…
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Savern Trent Water - Single Occupancy Assessed Charge (SOAC)
Hi All, I am a customer of Severn Trent Water. I am receiving bills from them based on the rateable value of the house. My bills have recently gone up to £65, so £65x8 payments = £520 for the year. I am the only person living in the property which is a three bedroom house, but the bill seems extremely high. In my previous…
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Irish Water send bill marked RIP
http://www.thejournal.ie/irish-water-letter-dead-man-2042197-Apr2015/ Well I never .................what next
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Confused and need help please
I am confused and was hoping you could help. I was switched to a metered bill with southern water (I am in east Kent) The first letter says 'meter reading when we turned it on as of 24 november 2014 = 30m3 Is this normal? Should it not start at 0? I now have my first water metered bill that is very high and I don't…
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Water leak on shared supply pipe
Hi, we are one of five houses fed by a shared water supply pipe and it has a leak which falls under the responsibility of all properties. The question is who arranges for the repair and how do they go about making sure each house pays their fare share of the costs? One house is rented and the landlord has said they aren't…
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Which company do I pay my water bill to?
I moved into a private rented flat. The landlord bought it, and then I moved in but he has never lived in it. He doesn't know who the water bill is paid to and neither do I. He was given info on electric and gas but not on the water. Does anybody know a way of finding out which company this flat pays water bills to? Thank…
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Forced Meter - paying 3x as much!
Hi, all the homes in my area (with Southern Water) have been forced to go to water meters since September 2014. I have now got my first proper bill and change of amount we pay by DD monthly. According to Southern Water they estimate that my yearly bill will be around £1080, compared to £361 unmetered! I rent a 2 bedroom…
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Meters
Sorry if this answer is on the board. But to stop an argument can anyone confirm that if you move to an unmetered house, the water company arrive on your doorstep with a meter in their hand? I believe there is no legal compulsion to have a meter fitted but my husband says that the water companies now fit a meter when you…
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£240 credit?!
Hi I was paying £55 a month for a family of 4 in a standard end of terrace , i gave a meter reading last week as i was concerned that seemed a lot compared to others they have replied to say my payments are to go down to £49 a month and that i am £240 in credit?? , can i get this money back ? and if i can , is there any…
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Paying an anual of £500 for a 1 bed flat? Meter switch?
Hi guys i'm in my first flat ever, its a 1 bed flat and im wondering whether my water bill seems too high. I pay £30 a month and a further £200 for sewerage bills and it comes to £500 for the year. Now because i cant pay the £200 right away my bills have gone up £45 a month for a 1 bed flat! I hardly use my water as im…
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Yorkshire Water - Accountability to the customer?
I have just contacted Yorkshire Water for the 4th time since we moved into our new home last July. I pay a set amount by standing order through my bank each month to cover my use and that is not an issue. What I am having an issue with is how they are taking money from my account without any accountability. This has…
