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Bulk meter for block of flats
I’ve just moved into a flat and attempted to register my address move with a water company, in order to have the bill put into my name and then received this response: “Thank you for taking the time to email our Customer Service Department on 17.8.15 regarding your opening account. Our records show that this property is…
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Reclaiming surface water drainage charges
Hi, anyone on here got any experience or advice with reclaiming surface water charges please? After nearly 18 years living in our property, Severn Trent Water have this morning confirmed that none of our surface or ground water empties into the public sewer. Before anyone asks, we have queried with ST whether we should be…
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£75.35 per month for Wessex Water, seems steep?
Hi all, I'm after some advice. We've just purchased a small semi detached two bed house that is unmetered with Wessex Water. DH contacted them to set up a direct debit and was told it was £75.36 per month for water and sewerage, as we've previously paid our water bill through flat maintenance charges he didn't have a clue…
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water pipes from house to back yard boundary
until I moved to the house I have now, I always took out insurance to cover drain and pipes within my property. never bothered with it when I bought this house. Recently I thought I had read that theres been a change in responsibility and its now the provider who is responsible for the underground pipes between house and…
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Renewableenergiescentre
Hi All, I have been contacted by renewableenergiescentre in swansea, they have said that they can guarantee to get me a new boiler for free, plus reduce my water bills? They want £399 upfront to do the work but say that is a refundable deposit. I have done a quick look on the website rec-homeaudits.co.uk and to say the…
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washing machine usage
Hi all, We're with Southern Water on a metered connection and are struggling with the bill. Two adults 2 teenagers but using the amount of water 6 people do apparently. Were trying to cut back (son was having 2 showers a day garden uses all rain water) and have started taking readings and submitting them - The washing…
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Southern Water 0845 customer service number
Southern Water still use a 0845 customer service number: https://www.southernwater.co.uk/call-us Is that still legal?
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not billed for electricity for over a year due to error
hi all, due to an error by my electricity service provider, no bills were generated and no money was taken by direct debit for over a year. do i have any rights, if im not charged within a certain time that i dont need to pay? Or would there be any other rights that i may have, to avoid having to pay over a years worth of…
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Have you a soakaway? Please check !!
I live in East Sussex and my water provider is Southern Water. I have lived here 8 years and have a water meter and live alone. This makes a huge difference to my meter readings and consequently I am a 'low user'. The various standing charges make my bill too high in my eyes so I rang the water board last week and asked as…
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Standing Charges (SC)
My SC with South East Water (SEW) has recently increased by 20%. SEW will not provide any justification for this massive increase, which hurts low volume users, those least able to pay and those who use water responsibly. Even if you use 1 liter of water per year you have to pay the full SC. This is a rip-off by the SEW…
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Supply pipe repair in Scotland
As the title says I am in Scotland so different rules to England. Basically the main pipe that supplies water to my neighbour (he is a council tenant) is leaking under his garden. This pipe runs down the entire street (under the front gardens) with a branch off to every house. My neighbour called the council who sent an…
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Legal action taken against me to pay for someone else's bill...
Hi everyone, I know it's a little rough of me to come here and ask for devices as I am a newbie but I really didn't know what to do :( My situation is quite special. I've rented last year a flat and I have now issues regarding an unpaid bill for a use of water I have never made since my departure. This is a furnished flat…
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Leaking loo
We have a loo which was pouring water straight through for about a week before we got it fixed - how much extra water could it have lost do you think?
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outside stopcock issue
Just wondering if someone can help me. I have just moved in to a house and i remember them saying that the stopcock tap indoors had seized up but there is one outside which can be used to turn the water off. I have located it but there is no tap near the meter. There is a hexagon shape hole with a screw in it. Just…
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Severn Trent Water Issue
Hi, I was wondering if i could get some advice around a complaint i have with severn trent water. Around 2 years ago i moved out of my previous property flat 2 and moved next door into flat 1 as it was bigger. When i moved in i used the Severn trent water's online swtiching service to update my details. From that point i…
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I am looking for a water-saving kitchen tap
My kitchen mixer tap is broken and I am looking for a new tap. I'd like one which produces nice bubbly water to save on the water and gas bills. Am I better to buy a normal tap with an aerator gadget separately, or an integrated one? Can someone advise a good choice? A plumber has quoted me £185 supply and fit for an…
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High bill or just a leak......
Well standby for my tale of woe gang.... About a two months ago I discovered that we had a leak in our bathroom (eventually came through the ceiling and made a mess) got it fixed and thought that was it! Couple weeks later south west water wrote to us and informed us we had a leak (or so it seemed) and to help us out they…
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Water charges on empty house following death - don't pay them!
Quick summary - I got a full refund £125 for 15 months of water charges on an empty house, covering the time between its owner's death and the sale of the property. I thought other forum readers may find the following experience useful. My mum's house was empty for 15 months following her death. When it eventually sold 12…
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Previously removed water meter - now what?
I purchased a property about a year ago that at one time was split between being a Doctor's surgery and living accommodation. As I am doing some renovations and converting it back to a regular house (a few internal alterations), I rang up Severn Trent Water when I bought the property to inform that it is unoccupied so that…
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Overcharged water bill
Over the weekend my girlfriends other compained about the size of the water bill. When we looked we were shocked to find out it was over £120 per month. We quickly chatted to her next door neighbours who said they were on a water meter and their bill came in at about £30 per month. Girlfriends mother is ninety years old…
