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united utilities
I live in the part of Lancashire that is suffering from the contaminated water supplied by united utilities .It is costing a small fortune boiling all water used for cooking and drinking and buying bottled water, I am looking for some redress from the company for their inability to supply water fit for consumption has any…
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AFFINITY WATER -increase in annual bill 7.64%
Hi All After reading some articles here by Martin where it is suggested that water bills will decrease while some may increase, I didn't expect Affinity Water to hit me with a whopping 7.64% increase from 1st April 2015. I suspect this is to pay for new Thames Tideway Tunnel and their literature states that there will be…
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Water supply pipe leak advice
We moved into a house in June which is on a water meter. I gave readings after a month just so I get an idea of what charges to expect, this being the first time having had a meter. The united utilities advisor was shocked as they stated that we had used around 160,000 litres of water so they asked us to do some tests,…
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Huge water bills
My fianc! and I moved into our flat in November 2014. Our flat has 3 rooms (only 1 bedroom) and no dishwasher. It is in a large building which was recently renovated into 40 or so flats with a shared central boiler. When we moved in we were told the water meters had broken but were intending to be replaced. We have…
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Unexpected water bill - payment plan?
I've just been sent a water bill for £672 which covers two years worth of water (April 14 - March 16), with 2 weeks notice for payment. Some background - we bought our flat from the council just prior to that, and was unaware that we had to pay water separately - we have a communal boiler so all costs for heating the…
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Left water running for a whole weekend
i accidentally left the water running for a whole weekend recently (48h friday till sunday afternoon), I wanted to calculate how much it costed me and how much water i've wasted.. so here it is: i usually pay £7.2 per month in fixed charges and £10 per month in metered water. this month the consumed water went from £10 to…
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Watersure scheme
I have been accepted for the watersure scheme and instantly my monthly bill is half what it was. I have just discovered that i was in fact eligible 4 years ago but i wasnt aware of the scheme.!! has anyone been able to claim back for lost years or is it just tough luck.?? Thanks.
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Metered Water - Bill A Bit High
Hello, I moved in to a detached bungalow in February 2015, previous to moving here I was living in a maisonette where I was on a water meter and paying £25 pm. I had a meter installed in this property as well, however my first proper bill is £116 (actually £92 with the payment they've just taken out) for 3 months, they are…
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Bulk meter for block of flats
I’ve just moved into a flat and attempted to register my address move with a water company, in order to have the bill put into my name and then received this response: “Thank you for taking the time to email our Customer Service Department on 17.8.15 regarding your opening account. Our records show that this property is…
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Reclaiming surface water drainage charges
Hi, anyone on here got any experience or advice with reclaiming surface water charges please? After nearly 18 years living in our property, Severn Trent Water have this morning confirmed that none of our surface or ground water empties into the public sewer. Before anyone asks, we have queried with ST whether we should be…
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£75.35 per month for Wessex Water, seems steep?
Hi all, I'm after some advice. We've just purchased a small semi detached two bed house that is unmetered with Wessex Water. DH contacted them to set up a direct debit and was told it was £75.36 per month for water and sewerage, as we've previously paid our water bill through flat maintenance charges he didn't have a clue…
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water pipes from house to back yard boundary
until I moved to the house I have now, I always took out insurance to cover drain and pipes within my property. never bothered with it when I bought this house. Recently I thought I had read that theres been a change in responsibility and its now the provider who is responsible for the underground pipes between house and…
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Renewableenergiescentre
Hi All, I have been contacted by renewableenergiescentre in swansea, they have said that they can guarantee to get me a new boiler for free, plus reduce my water bills? They want £399 upfront to do the work but say that is a refundable deposit. I have done a quick look on the website rec-homeaudits.co.uk and to say the…
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washing machine usage
Hi all, We're with Southern Water on a metered connection and are struggling with the bill. Two adults 2 teenagers but using the amount of water 6 people do apparently. Were trying to cut back (son was having 2 showers a day garden uses all rain water) and have started taking readings and submitting them - The washing…
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Southern Water 0845 customer service number
Southern Water still use a 0845 customer service number: https://www.southernwater.co.uk/call-us Is that still legal?
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not billed for electricity for over a year due to error
hi all, due to an error by my electricity service provider, no bills were generated and no money was taken by direct debit for over a year. do i have any rights, if im not charged within a certain time that i dont need to pay? Or would there be any other rights that i may have, to avoid having to pay over a years worth of…
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Have you a soakaway? Please check !!
I live in East Sussex and my water provider is Southern Water. I have lived here 8 years and have a water meter and live alone. This makes a huge difference to my meter readings and consequently I am a 'low user'. The various standing charges make my bill too high in my eyes so I rang the water board last week and asked as…
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Standing Charges (SC)
My SC with South East Water (SEW) has recently increased by 20%. SEW will not provide any justification for this massive increase, which hurts low volume users, those least able to pay and those who use water responsibly. Even if you use 1 liter of water per year you have to pay the full SC. This is a rip-off by the SEW…
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Supply pipe repair in Scotland
As the title says I am in Scotland so different rules to England. Basically the main pipe that supplies water to my neighbour (he is a council tenant) is leaking under his garden. This pipe runs down the entire street (under the front gardens) with a branch off to every house. My neighbour called the council who sent an…
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Legal action taken against me to pay for someone else's bill...
Hi everyone, I know it's a little rough of me to come here and ask for devices as I am a newbie but I really didn't know what to do :( My situation is quite special. I've rented last year a flat and I have now issues regarding an unpaid bill for a use of water I have never made since my departure. This is a furnished flat…
