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Renewableenergiescentre
Hi All, I have been contacted by renewableenergiescentre in swansea, they have said that they can guarantee to get me a new boiler for free, plus reduce my water bills? They want £399 upfront to do the work but say that is a refundable deposit. I have done a quick look on the website rec-homeaudits.co.uk and to say the…
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washing machine usage
Hi all, We're with Southern Water on a metered connection and are struggling with the bill. Two adults 2 teenagers but using the amount of water 6 people do apparently. Were trying to cut back (son was having 2 showers a day garden uses all rain water) and have started taking readings and submitting them - The washing…
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Southern Water 0845 customer service number
Southern Water still use a 0845 customer service number: https://www.southernwater.co.uk/call-us Is that still legal?
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not billed for electricity for over a year due to error
hi all, due to an error by my electricity service provider, no bills were generated and no money was taken by direct debit for over a year. do i have any rights, if im not charged within a certain time that i dont need to pay? Or would there be any other rights that i may have, to avoid having to pay over a years worth of…
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Have you a soakaway? Please check !!
I live in East Sussex and my water provider is Southern Water. I have lived here 8 years and have a water meter and live alone. This makes a huge difference to my meter readings and consequently I am a 'low user'. The various standing charges make my bill too high in my eyes so I rang the water board last week and asked as…
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Standing Charges (SC)
My SC with South East Water (SEW) has recently increased by 20%. SEW will not provide any justification for this massive increase, which hurts low volume users, those least able to pay and those who use water responsibly. Even if you use 1 liter of water per year you have to pay the full SC. This is a rip-off by the SEW…
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Supply pipe repair in Scotland
As the title says I am in Scotland so different rules to England. Basically the main pipe that supplies water to my neighbour (he is a council tenant) is leaking under his garden. This pipe runs down the entire street (under the front gardens) with a branch off to every house. My neighbour called the council who sent an…
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Legal action taken against me to pay for someone else's bill...
Hi everyone, I know it's a little rough of me to come here and ask for devices as I am a newbie but I really didn't know what to do :( My situation is quite special. I've rented last year a flat and I have now issues regarding an unpaid bill for a use of water I have never made since my departure. This is a furnished flat…
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Leaking loo
We have a loo which was pouring water straight through for about a week before we got it fixed - how much extra water could it have lost do you think?
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outside stopcock issue
Just wondering if someone can help me. I have just moved in to a house and i remember them saying that the stopcock tap indoors had seized up but there is one outside which can be used to turn the water off. I have located it but there is no tap near the meter. There is a hexagon shape hole with a screw in it. Just…
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Severn Trent Water Issue
Hi, I was wondering if i could get some advice around a complaint i have with severn trent water. Around 2 years ago i moved out of my previous property flat 2 and moved next door into flat 1 as it was bigger. When i moved in i used the Severn trent water's online swtiching service to update my details. From that point i…
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I am looking for a water-saving kitchen tap
My kitchen mixer tap is broken and I am looking for a new tap. I'd like one which produces nice bubbly water to save on the water and gas bills. Am I better to buy a normal tap with an aerator gadget separately, or an integrated one? Can someone advise a good choice? A plumber has quoted me £185 supply and fit for an…
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High bill or just a leak......
Well standby for my tale of woe gang.... About a two months ago I discovered that we had a leak in our bathroom (eventually came through the ceiling and made a mess) got it fixed and thought that was it! Couple weeks later south west water wrote to us and informed us we had a leak (or so it seemed) and to help us out they…
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Water charges on empty house following death - don't pay them!
Quick summary - I got a full refund £125 for 15 months of water charges on an empty house, covering the time between its owner's death and the sale of the property. I thought other forum readers may find the following experience useful. My mum's house was empty for 15 months following her death. When it eventually sold 12…
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Previously removed water meter - now what?
I purchased a property about a year ago that at one time was split between being a Doctor's surgery and living accommodation. As I am doing some renovations and converting it back to a regular house (a few internal alterations), I rang up Severn Trent Water when I bought the property to inform that it is unoccupied so that…
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Overcharged water bill
Over the weekend my girlfriends other compained about the size of the water bill. When we looked we were shocked to find out it was over £120 per month. We quickly chatted to her next door neighbours who said they were on a water meter and their bill came in at about £30 per month. Girlfriends mother is ninety years old…
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Estimated opening reading
hi all In a tough predicament. Moved into our new place in February. Estate agents said they contacted the water company to advise them we had moved in. I assumed this includes giving an opening water meter reading. I've had the first bill through from stwater and it is double what I usually pay per month versus our old…
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Northumbrian Water Free Water Saving Kit
Just been on Northumbrian Water's website and ordered one of These. No idea if it'll save me anything but it's FREE damnit!
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Water Meter removed - where do I stand regarding billing
About 3 months ago my water meter was removed without my (or seemingly Thames Water's) knowledge. I only discovered this when I went to check the meter on receiving my 6 monthly bill (based on an estimate), and discovered it was no longer there - (my next door neighbour's appears to have been removed too) I rang Thames…
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moved into our new house in aug, meter installed, now leak has been found
after i got a massive bill. the water board came out and he put his ear thing and said the water was gushing through. i have a leak. i think its the fittings on the meter. they say it could be in my property, my kitchen tap has got a little intermitent leak which is being fixed. now i have used 3 yrs water in 5 mths…
