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Southern Water bullying to get more profit
I am on an unmetered supply I live in a 4 bedroom terrace house (4 bedroom as two are in the loft) I currently pay £256 per year for water based on rateable value. Southern have been pushing me to get a meter for two years and they can now make me do this as we are allegedly an area of high stress. So the reason for the…
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Large Credit on Water Bill but Water Co refuses cash refund
My and my partner moved into a small 2 bedroomed flat back in June 2014 and I swiftly contacted my local water company to arrange setting up my bill. The customer advisor told me that as I didn't have a water meter it would be £77.30 per month. I then contacted my landlord and asked if I could have a water meter installed.…
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Large Credit on Water Bill but Water Co refunds cash refund
My and my partner moved into a small 2 bedroomed flat back in June 2014 and I swiftly contacted my local water company to arrange setting up my bill. The customer advisor told me that as I didn't have a water meter it would be £77.30 per month. I then contacted my landlord and asked if I could have a water meter installed.…
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Southern Water unreasonable
I'm a student and left my previous house in june 2014. I had a water bill which i was unaware of and they sent the bill in september. I didnt know i had a water bill outstanding and neevr got a letter to my current house. i was also a student so was unaware of informing them about where i have moved houes to as i thought…
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Savern Trent Water - Single Occupancy Assessed Charge (SOAC)
Hi All, I am a customer of Severn Trent Water. I am receiving bills from them based on the rateable value of the house. My bills have recently gone up to £65, so £65x8 payments = £520 for the year. I am the only person living in the property which is a three bedroom house, but the bill seems extremely high. In my previous…
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Irish Water send bill marked RIP
http://www.thejournal.ie/irish-water-letter-dead-man-2042197-Apr2015/ Well I never .................what next
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Confused and need help please
I am confused and was hoping you could help. I was switched to a metered bill with southern water (I am in east Kent) The first letter says 'meter reading when we turned it on as of 24 november 2014 = 30m3 Is this normal? Should it not start at 0? I now have my first water metered bill that is very high and I don't…
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Water leak on shared supply pipe
Hi, we are one of five houses fed by a shared water supply pipe and it has a leak which falls under the responsibility of all properties. The question is who arranges for the repair and how do they go about making sure each house pays their fare share of the costs? One house is rented and the landlord has said they aren't…
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Which company do I pay my water bill to?
I moved into a private rented flat. The landlord bought it, and then I moved in but he has never lived in it. He doesn't know who the water bill is paid to and neither do I. He was given info on electric and gas but not on the water. Does anybody know a way of finding out which company this flat pays water bills to? Thank…
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Forced Meter - paying 3x as much!
Hi, all the homes in my area (with Southern Water) have been forced to go to water meters since September 2014. I have now got my first proper bill and change of amount we pay by DD monthly. According to Southern Water they estimate that my yearly bill will be around £1080, compared to £361 unmetered! I rent a 2 bedroom…
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Meters
Sorry if this answer is on the board. But to stop an argument can anyone confirm that if you move to an unmetered house, the water company arrive on your doorstep with a meter in their hand? I believe there is no legal compulsion to have a meter fitted but my husband says that the water companies now fit a meter when you…
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£240 credit?!
Hi I was paying £55 a month for a family of 4 in a standard end of terrace , i gave a meter reading last week as i was concerned that seemed a lot compared to others they have replied to say my payments are to go down to £49 a month and that i am £240 in credit?? , can i get this money back ? and if i can , is there any…
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Paying an anual of £500 for a 1 bed flat? Meter switch?
Hi guys i'm in my first flat ever, its a 1 bed flat and im wondering whether my water bill seems too high. I pay £30 a month and a further £200 for sewerage bills and it comes to £500 for the year. Now because i cant pay the £200 right away my bills have gone up £45 a month for a 1 bed flat! I hardly use my water as im…
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Yorkshire Water - Accountability to the customer?
I have just contacted Yorkshire Water for the 4th time since we moved into our new home last July. I pay a set amount by standing order through my bank each month to cover my use and that is not an issue. What I am having an issue with is how they are taking money from my account without any accountability. This has…
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cant have meter fitted what can I do?
Hi, please can anybody help advise me? I have been told by Balfour Beatty that I cannot have a water meter fitted because the pipework inside the home is to tight, and out side its shared so not allowed either. BUT they are still going to bill me for a fully occupied three bed house, even tho its only me and my 14 year old…
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Southern Water direct debits
Does anyone else have problems with Southern Water wanting extortionate amounts by direct debit? I'm on a water meter and my last bill showed that I had underpaid by 59 pence. Southern Water were all set to increase my direct debit by £6 per month. I rang them up and they agreed to increase my direct debit by 40 pence a…
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United Utilities slow repair and staff stretching the truth
Hi all, three days ago I found my drains blocked, so called out Dynorod who quickly identified the issue as being the responsibility of United Utilities. I rang them the following day (it took Dynorod some time to turn up) and was told that I could expect a visit before 10PM the following day. The following day at 4PM I…
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Thames water bill
We're paying £533/ year on a fixed rate with Thames Water We live in a 2 bed flat, 2 sinks and 1 bath/shower in the flat. No dishwasher. I imagine our water usage is fairly low. I challenged the price in November last year after realising my parents who live a house twice as big with all the amenities are paying less on…
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Severn Trent Water - Disgrace
I have recently moved house and read my water bill for a final reading which was submitted to water board. I had been paying by direct debit £19.64 for about 4 years and was always in credit, in december 2014 i recieved my 6 monthly bill an actual reding by severn trent { so they said ? } To my disbeleif the bill was £295…
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Commercial Waste and Drainage charges Scotland
Hi, I run a small shop and for the privilege of having a small sink and toilet in it, over the years I have been constantly harangued by Business Stream for charges for waste and drainage (the water supply itself is included in my rent). Can anyone recommend a cheaper and more user friendly supplier for Scotland? Many…
