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Shocking attitude from water board
Just had my meter read for my water with ST. Now they are demanding that for the third year on the trot our DD remains the same at £30.04. How can they get away withy this year on year!
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Direct debit not been taken
Hi all, first time post. We bought a house at the start of November and the first monthly direct debit went out in December. Nothing has come out since. Should I raise this with them? Thanks!
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Water bill questions
Hi guys. My water bill is due - £533 for the year. I normally put aside money each month to then pay the bill in full when it's due because I get a 1.5% discount. I'm not sure whether to pay by Direct Debit instead which is about £53 a month for 10 months or pay it off in full and then carry on putting money aside each…
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Thames water bill dispute
Hi I am shocked to receive Thames bill which said there is an arrears of 450 pounds which is in 2016. the amount is more than my one year usage. Back in 2016 i already disputed that and it was never resolved ( not sure if they added interest) So i cancelled my direct debit just now and told them that i am not going to pay…
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Water Bill in commercial/residential property
Hi My dad has a small shop which is attached to his house. The shop has no water supply etc and he uses the house for water needs etc. There is an internal door between the shop and house. I have been looking at his bill, which comes for Yorkshire Business Services for both the shop and house together for a huge £700. It…
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Save Water Save Money - Wrong shower head advertised?
Hi, A couple of weeks ago I ordered some products through the Save Water Save Money including the Mira Nectar shower. The picture on the website looks exactly like this 4-spray one on the Screwfix website: https://www.screwfix.com/p/mira-nectar-shower-handset-n-a-chrome-90-x-193mm/97958 However, the one I have received is…
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Sudden Jump in water bill
Hi there folks, I live in a 2 bed flat, which due to some odd water pipework, means that there are no water meters in the block (apparently it was cross billing flats). I'm on a 2 bed assessed tariff, which has suddenly shot up from £384.64/year to £499.24. (Water in £198.30 to £208.20, Water out £186.34 to £291.04) Rang…
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Thames Water/Greenredeem Rewards
I don't know if this is the right place, but I couldn't find anything else on the forum about this (admittedly I've been a lurker for a long time but haven't posted before so will probably get this wrong!). Thames Water sent me a flyer through the post advertising that because I'm on a smart water meter I can sign up to…
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Water Meter
Apologies if this sounds totally naïve but we've only been in our first home since October 2017, before that we were living with parents. So when we moved in we set up an account with Essex & Suffolk Water and have recently received our first bill. I didn't even realise we had a water meter! I've just been on the question…
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Over charged water bill
I live in a non-metered house (cannot have one fitted) and have just received my annual bill. It’s a 2 bed but noticed they (Southern Water) have been calculating it for a 4 bed house! We have lived here 3 years, and checking back, have always paid for a 4 bed! Simply; am I entitled to a refund for the last 3 years?
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water saving
just moving into a new house where the previous owner had a water meter fitted, we cannot get it removed so need to find ways to save ( legally ) ie: not plumbing into next doors supply, we have decided to use water butts and filters and by collecting rain water can expect to collect enough for the garden, loo and washing…
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MSE News: Ofwat to quiz water firms after...
Water regulator Ofwat has announced a review of the supply issues experienced by customers during the recent severe weather conditions...Read the full story: 'Ofwat to quiz water firms after thousands of shortages' Click reply below to discuss. If you haven’t already, join the forum to reply.
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20, live with mum,got a water bill, small rant too
Last month I received a water bill addressed to me of £167 from Thames Water, I'm 20, live with my mum and I'm not on the tenancy agreement as far as I know, my mum (shes a retired nurse, she's 65 this year, just if that provides any helpful info) just told me to ignore it as it was probably a mistake (silly I know),…
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Leakage Test.
My latest water bill is a lot more expensive than previous bills so my water company has asked me to do a leakage test. My question is .... does the small cog in the middle of the meter still slightly spin ie. tick over even if you haven't used any water. My readings are (omitting the 0s) 5722 (red numbers between 3) taken…
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Yorkshire Water
Just moved into my first home LS11 area of Leeds and received a bill for the year of £612.42 for a 3 bed Semi. 2 adults and 2 young kids. The bill just seems too high because at my parents it was just over £300 for 6 of us. Their house is 4 bed Mid terrace and around 5ish minutes from my house. Just wondering if this is…
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Water meter has never worked - back billing
I've lived in a flat which my parents have owned (bought from new) for about 6 years, which I lived in while at University and have continued to live in since. My parents pay the bills. A couple of years ago I had a friend lodging with me but he's long since moved on. I recently noticed a letter addressed to him from the…
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MSE News: Thousands of homes left without water
Thousands of homes in England and Wales are still without water for a fourth day - if you're affected here's what you need to know...Read the full story: 'Thousands of home have been left without water - here are your rights' Click reply below to discuss. If you haven't already, join the forum to reply.
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Damaged caused by leak on water company's pipe
Hi Theres been a leak on a pipe just off our boundary (which is South West Water's responsibility). Its caused damage to our boundary wall. Are we able to make a claim to make good the damaged wall? Thanks
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Difference in Water Rates
I found out a couple of Days ago I am paying more a year in Water Rates then my next door Neighbour. We are in a Semi-detached. When we moved into the house we found out that we were in Band C with our Council Tax. Every House in the street was band B. It took me 2 years to get it changed to Band B. When I won on the…
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No Water Bill in Six years
Hi, I have been living in rented accomodation for the last six years and was under the impression that the water was paid by the landlord as its a block of flats. I recently recevied a letter addressed to the occupier asking for the move in date and giving the water bill as £530 for a one bedroom flat when I live alone. I…
