No water bill but still have supply?


A friend of mine moved into a new build flat 2 years ago. She's received a few letters from the water company addressed to The Occupier, saying they think she might need a water account as she's using the water. She has let these pile up but still hasn't received a bill, but is still receiving water.

Why hasn't the supplier billed her or cut off the supply?


  • Robin9
    Robin9 Posts: 11,973
    First Post First Anniversary Name Dropper
    Has she contacted the water company ?
    Never pay on an estimated bill
  • ReVo
    ReVo Posts: 6 Forumite
    She hasn't made any contact with them, but is still getting/using water
  • lincroft1710
    lincroft1710 Posts: 17,468
    Photogenic Name Dropper First Anniversary First Post
    Is this the same flat which hasn't got a Council Tax band?
    If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales
  • Robin9
    Robin9 Posts: 11,973
    First Post First Anniversary Name Dropper
    The longer she delays contacting them the bigger the bill she will get - hope she's been saving up.

    How does she think the water suppliers will know who is using the water ?

    What about the gas, electric, council tax ?
    Never pay on an estimated bill
  • t0rt0ise
    t0rt0ise Posts: 4,215
    First Anniversary Name Dropper First Post
    They won't cut off the supply, they aren't allowed to do that any more. She needs to contact them and open an account.
  • macman
    macman Posts: 52,955
    Name Dropper First Post First Anniversary
    Why hasn't she registered for an account? Did she read the meter upon occupation, if metered?
    Domestic supplies are not disconnected for non-payment.
    No free lunch, and no free laptop ;)
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