No water bill but still have supply?

ReVo

Hi,

A friend of mine moved into a new build flat 2 years ago. She's received a few letters from the water company addressed to The Occupier, saying they think she might need a water account as she's using the water. She has let these pile up but still hasn't received a bill, but is still receiving water.

Why hasn't the supplier billed her or cut off the supply?

Robin9

Has she contacted the water company ?

ReVo

She hasn't made any contact with them, but is still getting/using water

lincroft1710

Is this the same flat which hasn't got a Council Tax band?

Robin9

The longer she delays contacting them the bigger the bill she will get - hope she's been saving up.


How does she think the water suppliers will know who is using the water ?

What about the gas, electric, council tax ?

t0rt0ise

They won't cut off the supply, they aren't allowed to do that any more. She needs to contact them and open an account.

macman

Why hasn't she registered for an account? Did she read the meter upon occupation, if metered?
Domestic supplies are not disconnected for non-payment.