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Advice please re Scottish power and gas connection
My daughter moved into a student flat July 2017 .there was a problem initially finding who supplier was but transpired it is Scottish power. Cut a long story short 7 months down the line and we have just managed to get account details and set up electricity and generated a bill . Despite months of phone calls and hours in…
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Having a meter installed within my boundary
Hi all, The water company had to fix a leak on the pipe just outside my boundary. They said they would fit a water meter on there while they were fixing the leak. They phoned me to say this had all been done. Fast forward a few weeks and we get a big water bill. The water company admitted that - although the leak had been…
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Landlord/Septic Tank
Hello First Post! Looking for some advice regarding whether a landlord is obliged to advise a tenant that the property to rent/lease has a septic tank. Asking because my Dad took a lease, was never told about tank (no mention of it in lease) and has been paying sewerage charges to the utility company for years. Landlord of…
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water meter not working - back bill concerns!
Hi all, I've noticed recently that my water meter is not turning and appears to have seized. The meter is located on the pavement outside my house. I've now gone through my old bills from the last year or so and having now read them properly, I can see we have only been invoiced a standing charge and on the consumption…
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My landlord won't let me have a water meter.
Hi, I've just moved into a rented property and received my water bill - £470 for the year on un-metered charges. There is only myself and my partner living in our two-bed flat. This bill seems pretty extortionate to me, although my only previous experience of paying an unmetered waterbill was in a five-bed student property…
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Help! Advice desperately needed!
Hello everyone, I hope someone can give me some advice, I'm near to tears and don't know what to do or think. I live with my teenage son, and my eldest son is at uni so is only home in the holidays. Every 6 months I get my water bill and it is going up and up! I don't skimp with water, but I'm certainly not extravagant and…
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Stopped getting water bills???
I have not received a water bill for over 9 months, I used to get them every six months for 2 years without fail and a reminder if I did not pay. I pay money into a separate account to cover my utility bills which I pay quarterly so I have the money. Just wondering if this has happened to anyone else, I do not see the…
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Double Billing Communal Heat Network
I live on a development of new build flats. Some are owned by a housing authority- lets call the housing authority AHA. The other flats including mine are privately owned. AHA own a plant room that houses cold water pumps and a heating system -the heat is then transferred through a network of hot water pipes. AHA also pump…
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Threefold Supply Price Variance!
Can anyone please explain the almost three fold difference in unmetered supply price variance between two neighbouring water companies? 2018-2019: Bournemouth Water charge 67.41p x rateable value (£202) (+ £26.40 standing charge) Wessex Water charge 189.52p x rateable value (£202) (+£7.00 standing charge) Our bill from…
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No Water Bill, Unknown Supplier
Hi We moved into a property that was being dealt with on probate. We had very little information from the seller on the property info form (we had a full building survey, septic tank survey etc), but utilities wise we really struggled to get info and it was only luck we found out our electric supplier through a smart meter…
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Water bill - unmetered...
Hi all Not long received my water bill for 2018/2019. It's in United Utilities area and it's for £301.25 for the year, which is £25.10 per month. It's unmetered, for a two bedroom house based on the rateable value of £84, but I reckon my usage as a single person would be lower with a meter - however I asked the landlord…
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Shocking attitude from water board
Just had my meter read for my water with ST. Now they are demanding that for the third year on the trot our DD remains the same at £30.04. How can they get away withy this year on year!
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Direct debit not been taken
Hi all, first time post. We bought a house at the start of November and the first monthly direct debit went out in December. Nothing has come out since. Should I raise this with them? Thanks!
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Water bill questions
Hi guys. My water bill is due - £533 for the year. I normally put aside money each month to then pay the bill in full when it's due because I get a 1.5% discount. I'm not sure whether to pay by Direct Debit instead which is about £53 a month for 10 months or pay it off in full and then carry on putting money aside each…
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Thames water bill dispute
Hi I am shocked to receive Thames bill which said there is an arrears of 450 pounds which is in 2016. the amount is more than my one year usage. Back in 2016 i already disputed that and it was never resolved ( not sure if they added interest) So i cancelled my direct debit just now and told them that i am not going to pay…
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Water Bill in commercial/residential property
Hi My dad has a small shop which is attached to his house. The shop has no water supply etc and he uses the house for water needs etc. There is an internal door between the shop and house. I have been looking at his bill, which comes for Yorkshire Business Services for both the shop and house together for a huge £700. It…
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Save Water Save Money - Wrong shower head advertised?
Hi, A couple of weeks ago I ordered some products through the Save Water Save Money including the Mira Nectar shower. The picture on the website looks exactly like this 4-spray one on the Screwfix website: https://www.screwfix.com/p/mira-nectar-shower-handset-n-a-chrome-90-x-193mm/97958 However, the one I have received is…
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Sudden Jump in water bill
Hi there folks, I live in a 2 bed flat, which due to some odd water pipework, means that there are no water meters in the block (apparently it was cross billing flats). I'm on a 2 bed assessed tariff, which has suddenly shot up from £384.64/year to £499.24. (Water in £198.30 to £208.20, Water out £186.34 to £291.04) Rang…
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Thames Water/Greenredeem Rewards
I don't know if this is the right place, but I couldn't find anything else on the forum about this (admittedly I've been a lurker for a long time but haven't posted before so will probably get this wrong!). Thames Water sent me a flyer through the post advertising that because I'm on a smart water meter I can sign up to…
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Water Meter
Apologies if this sounds totally naïve but we've only been in our first home since October 2017, before that we were living with parents. So when we moved in we set up an account with Essex & Suffolk Water and have recently received our first bill. I didn't even realise we had a water meter! I've just been on the question…
