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Water pipe responsibility
Hi. I need to find a link regarding who is responsible for water pipes. Usually the homeowner (me) is responsible from the edge of the pavement into the home & the water provider (Severn Trent) up to the edge of the pavement. About 2 years ago ST did some work on the pavement & I was given a card saying there was a…
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United utilities water did not close my account
Good evening all, New to this so any help would be super appreciated. My partner was living in an apartment which she moved out of on the 14/11/2015, on that day she moved out she called United utility's to close and settle off her water and waist water account. All was good until this weekend she set up a clear score…
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South Staffs Water - trying to sort my mums bills now her estate is being settled
My mother passed away in July 2016. I called about a week later to inform them and provide you with my contact details as I am the responsible person for her estate. I was asked by the advisor if I would like to continue to pay the account (we would just be charged for the supply a flat rate each month, though she could…
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Water Meter and Ulcerative Colitis
Within the next 6 weeks I'm about to move into a new home with my father that has a water meter, however, I have a chronic illness called Ulcerative Colitis, which in layman terms means I have to use the toilet and shower facilities considerably more often than a normal person. I live in south-east Wales, and according to…
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Disconnecting a Business Supply in Scotland
Hi there, I have recently moved into a council owned industrial unit that we are using purely for storage. I already have an office elsewhere with services so I don't require any water services here. A day after my lease had started an English owned water supplier called my mobile number and told me I had to pay for water…
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Daughter has discovered showers!
My eight year old has always shared a bath with her younger brother. Recently she's started to use the ensuite shower and loves it. So much so that I have to force her out after 10 mins for fear of the water bill rocketing (currently only paying £27pm) I've always tried to preserve water i.e. Filling up a bottle of water…
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Water Bill - estimated or submitted reading?
Hi all, My water bill is due again - Southwest Water have sent an email asking me to submit a water reading, or they will use an estimated bill, based on previous usage. I have only just moved into my house - before, I was just staying there for a week, every couple of months, so the estimated bill based on that has been…
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Unfair bills
For years we received estimated bills at our old house. When we eventually did get an accurate reading it was way cheaper (about 5 times less). I have asked by phone / email and letter why the calculations cant be applied to historic biils as I am convinced we were overpaying for years. Our closing bill for the old place…
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Utilities
when is MSE next having a gas and electric collective fix, ? My present one runs out end Feb, which means I could move now, should I or should I wait ??.
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VAT incorrectly charged on water bill for 10 years.
Hello. I wonder if anyone can give me some advice? Thames water wrote to me last week to tell me that under new Ofwat guidance they have determined we are a "household" and not a "business". This is indeed correct - the property in quetion is our home, purchased from a developer 10 years ago - I have never run my own…
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Advice needed - unmetered charges
I purchased a house about 18 months ago. The first 3 months, the house was unoccupied whilst it was being refurbished. I then moved in and I am a single person living alone with my daughter staying over every second weekend. With so much on, I failed to realise that I was paying over £120 month for water! Whenever I saw…
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Anglian Water credit searches !
Recently checked my credit report and its showing 2 credit searches by anglian water services.I have never lived in the area that anglian covers(actually live miles away!) .I've rang them and have been informed the search could have been carried out in error when they have been trying to trace a person of a similar name…
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Switched to direct debit monthly :(
We were paying for our water quarterly but since we moved in June it took 6 months for our first bill to come which was £204. That works out to £34 month which isn't too bad but could be less. So I decided to switch to direct debit monthly but they want to charge us £73 per month! How is that justified? That's more than my…
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Just moved into new flat....
Hi All, I completed on my new flat on Friday and have just been doing all the admin type things today, i.e. letting management company and utilities know that I am the new leaseholder in the flat. I found all the details in the conveyancing paperwork my solicitor sent me. However I went to register on the Thames Water…
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STWA won't accept complaints by email?
I want to make a complaint to Severn Trent about billing, but here it just gives a number to ring them. I want this to be counted as a complaint, instead of leaving that aspect to the discretion of the CA answering the phone.
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Water meter problems
I know this sounds really stupid, but I am literally stuck and don't know what to do! I have just bought my first flat, got the keys 5 days ago and there are 4 in the block, so firstly, I'm not 100% sure on which one is mine because they're not numbered, and also the one I think it would be has 3 MASSIVE spiders in there…
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Debt I do not owe
I have just received a letter from debt collection company for "debt" owed to South East water - this bill was dated for 2012-2013 and for a property I had moved out of in September 2011 but on receipt of original bill had been in contact with the company and had provided documentary evidence by way of new tenancy…
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Compensation help please!
Hi everyone, Probably a bit of a boring post but if anyone is good with compensation/ water companies, I would really appreciate your advice/ expertise. To TRY and cut a long story short we've had horrendous water pressure/ flow since June/ July, whereby we have had no working shower (pressure that bad no water comes out…
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Paying too much?
Hey, I'm a student who lives in a 8 bedroom house with 7 other people in brighton. The property is unmetered and the supplier is southernwaters. We currently pay 12.85 a month each, so 102.80 a month total. I feel like this is a lot to pay for, as its well above the average, but I'm new to this. Will be grateful for…
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Just bought first house - how does metered water get billed
Hi, This may sound really obvious but I have had no prior experience with water suppliers. We moved in to the house last Friday & called up to give the meter readings and inform them of our details. At this time I was set up with an online account but no payment plan was set up. The water is on a meter and I believe billed…
