-
No water bill but still have supply?
Hi, A friend of mine moved into a new build flat 2 years ago. She's received a few letters from the water company addressed to The Occupier, saying they think she might need a water account as she's using the water. She has let these pile up but still hasn't received a bill, but is still receiving water. Why hasn't the…
-
Septic tank emptying
Hiya, hoping someone can help. We are a family of 5 (2 children in nappies) in 1 cottage and the property next door is a family of 2. We share a septic tank with our next door neighbours, they had it emptied last week and put a note through the door saying we owe £100. I really don’t think it’s fair for us to pay the full…
-
Water bills (lack of)
I moved into a property in May 2018 and since then haven't received a water bill as my property is a new build and they haven't been able to figure out how much water each flat is using!! I'm moving out soon, and wondered if I'll be liable for water used when I leave even though they haven't presented me with a bill. A bit…
-
Water discount with Wessex Water???
Hi! I hope someone can help?! My dad is 84 and lives on his own and Wessex Water are charging him a whopping £93 a month (unmetered). Last year it was £83! He is convinced that many years ago there was some cap/discount when Wessex Water came in which was related to either the RV or the local authority. I have no idea…
-
Moving back to unmetered suply
I read that I can change back to un-metered water supply if I change my mind withing 2 years. I have just read a document produced by Southern Water, which states: 'If you have a meter fitted under our free meter option, you will not able to change back to unmetered charges at a later date.' Can they enforce this if I was…
-
Thames Water Refunds
Given that Thames Water are required to pay out £65million in compensation for leaks that cover a period starting in 2015, are former customers who have moved home since 2015 and now have their supply from another company entitled to any of the compensation, given that they were customers during part of the period involved?
-
Thames water refuse to fit a metre even though I have no access to the metre on someone else’s land
Long story short. We moved in to a new build barn conversion on a farm, our metre is on someone else’s property which we have no way of accessing. I called in October and I was told by TW that they would be in touch 6-8weeks to install our own water metre free of charge and we wouldn’t be charged for the water we had used…
-
Southern Water overcharging
Hi everyone and a happy healthy new year to you all My son lives in a one bedroom flat, he is a builder who leaves home approx 7 am and gets home anywhere between 6 and 7 every evening maybe a little earlier in the winter. Since 2016 when he moved into the flat the water bills have been really high Southern Water agreeing…
-
Used up my water supply pipe leak allowance, what can I do if it leaks again?
My water supply pipe has caused lots of problems. I've has 2 leaks and been given an allowance by South West water. Reading through their blurb, if it leaks again, I have to pay. I've had the pipe replaced but there's still the chance it could leak in the future. The bill could be astronomical. What are my options? I'd…
-
Gas meter
Smart meter fitted last January. I noticed that it did not appear to be reading and informed energy company in April. Got a reply that they assured me it was working. I now have a request to have meter replaced and that a bill will be generated using historical readings. We have been using a log burner mostly for heating…
-
Massive bill! Advice needed!
Hi, I have just called Thames Water to give a meter reading, this is our first one as we moved into the property on 04/08/2018 (renting). I was told the last reading was done in January 2018. To my shock, I was told the reading suggests a bill of £700! Thames Water have said I need to call back in 10 days and give another…
-
Thames water letter re meter - Jan 2019
Hi all, advice please. My parents have received a letter this month stating that they urgently need to contact Thames water to arrange a visit for a water meter. If not then they will be moved to 'a higher no access charge' They live in a semi detached Victorian house which shares the water supply with the adjoining house.…
-
Average water spend
Hi, I'm just wondering how much do other families spend on water? We are a family of five and pay £60 a month.
-
Smart water meter - Thames Water refuses to install
I have a question I was hoping someone could help with. I'm currently in a flat with a water meter, but taking meter readings is a bit of a hassle. My supplier, Thames Water, is installing smart meters and that would ideal, as it would do away with the need for the meter readings. I asked if they could replace mine but…
-
Residents of tiny Norfolk village reclaim £1,000s in water bill rebates - MSE News
Residents of tiny Norfolk village reclaim £1,000s in water bill rebates...Read the full story: 'Residents of tiny Norfolk village reclaim £1,000s in water bill rebates' Click reply below to discuss. If you haven’t already, join the forum to reply.
-
CCJ Dispute
I wonder if anyone can help. I was living in a rented property with my ex partner back in 2012. I moved out of the property in November 2014, this was my first time living on my own so I was unaware I had to notify the water company that I had moved out. The water bill was in both of our names. I went for a job interview…
-
Water meter - switching back before 2 years
Hi all, I hope you can give me some advice. Four years ago when purchasing my house, I had a water meter installed. I can't remember why I thought this was a good idea but soon after I regretted my decision. I phoned Affinity water about a year later and asked them to remove it. I was certain that I had read on their…
-
Water charges double
Hi, I live in a flat which consists of 36 in total, the water is included in our service payment the amount of money charged for water charges annually has doubled. The MA has changed the supplier (not sure if I am allowed to mention suppliers name?) how can I find out what the original water company charged and get copies…
-
When can a water meter NOT be installed?
I've received a couple of letters now telling me that Affinity Water will be installing a smart water meter at my property. I strongly suspect I have a shared supply pipe and they won't be able to fit one outside the property. This means installing one inside where the stop tap is, however my stop tap is fully exposed at…
-
legal standpoint on billing neighbours for shared water
Hi, Hoping someone can help. We recently bought an old farmhouse to which we have a mains water supply to and are billed by the water board. The supply is shared between 3 other properties which are all fitted with water meters. In our deeds we have a right to supply water to them. We do not get billed for waste etc as we…
