Backdating Bill Rights
in Water Bills
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Hi there - I'm looking for some advise with regards to my water bill having overpaid by quite a substantial amout over the past 12-months...
My partner and I live in a rented property which is unable to have a water meter due to it's location (we were told this by the landlord). Upon taking over the tenancy in Feb 2019 our fixed bill came in at a staggering £890 for 12-months.
We were recently made aware of the Assessed Charge Bill. Unfortunately we were not informed about this upon setting up our account with the water supplier. Having just spoken to the supplier our Assesed Charge Bill will come out to roughly £540 for 12-months... a £350 saving!!
I discussed the old bill with the supplier and they mentioned the possibility of backdating our bill, meaning the Assessed Charge would taked effect from the date we moved in. That said, the representative on the phone made very clear this would not be a guarantee and would be evaluated after we switch everything to the new Assessed Charge.
I'm quite annoyed with myself for not checking this sooner however I do also feel the supplier has a duty to inform the consumer of the various ways they can charge for our water. What rights would we have in the event the supplier refuses to backdate our bill? I fear we may just have to accept the loss however on the other hand if we had been UNDER paying by £350 it would be pretty much guaranteed they would chase us for the money.
Any help would be greatly appreciated and thanks so much for taking the time to read this!