Water company charged me £3200 in 1 1/2 years for neighbours’ water as well as my own
I moved into my home in April 18. Since then I have been being charged for my own water and swerage usage as well as that of my 3 neighbours. In total it has come to £3200(!!) We are in a 2 bedroom house and there are just 2 of us. In similar sized previous properties we were paying around £350 per year. I was a customer with the same Water Company back then so they have many, many years of usage history on us.
When I received my first bill after moving in I was stunned by the amount. We were not metered at the time so I spoke with the water company and asked for a meter to be put in. They agreed the amount I was being asked to pay was too high but the best arrangement I could come to was a direct debit of £55 per month.
After the meter was installed I got notification that my payments had been reassessed and my new monthly Direct Debit would be £340 per month!!! I spoke with them to contest the amount, but they insisted it was correct and suggested I had a leak. I performed all the leak tests and found nothing. So I told them I was disagreeing with the amount and cancelled the direct debit.
They registered me for non-payment of bills. I spoke with my landlord. Initially he said I needed to resolve it with the water company myself, but after some pressing he said not to pay it and he would look into.
It has been immensely stressful.
Today I am told by the Water Company, yes they made an error, the pipes were laid incorrectly and I have in fact been being charged for all 4 properties on the site. They will come out and re-lay the piping, and correct the water meters as soon as social distancing restrictions allow. My account is now on hold for 6 weeks and I will be receiving a corrected bill once all is sorted.
However I'm really upset with how long it took to get to this point, the stress it put me under, the fact that I now have a default notice on my credit score and have recived threatening letters. Would it be petty to seek compensation in this case? Would it even be possible to seek compensation?