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£1600 refund for internal water leak allowance
After getting an astronomical estimated water bill for the coming year from my water company I rang them to say it couldn’t be right. I was asked if I had dual flush toilets, of which I have one upstairs and one downstairs. I was asked to take a meter reading before I went to bed, not use any water and check it again in…
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Anglian Water 10 year overcharge?
Good morning, Please can I have some advice/guidance with regard to a situation I have with Anglian Water? I recently received a letter from Anglian Water alerting me to the fact that my water usage had increased and my monthly direct debit bill was to be increased from £85 to £142/month. My next action was to discuss this…
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Thames Water online website billing system down
I got an email telling me my online bill was ready on 11 July. Since then I have been trying to download it but all I get is a file called "null". Is it just me or have their systems been down for ages?
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Thames water utility?
Apparently I am painfully over 8 pound per month to insure water pipes repairs. This is apart from the normal water bill. Can someone tell me what is the benefit of this service. I just received an email saying I now have a new account number. Am I naive and being taken for a ride. Sebastian
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Water bills to be cut by £50 over the next five years - MSE News
Consumers will see their water bills cut by £50 over the next five years under plans unveiled by the watchdog today...Read the full story: 'Water bills to be cut by £50 over the next five years' Click reply below to discuss. If you haven’t already, join the forum to reply.
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Astronomical Thames Water Bill HELP
Hi everyone, I live in a 4 bedroom semi-detached house with just my husband. We usually pay about £24 per month for our water bill and we have a water meter which isn’t newly installed. We just had a phone call today saying we owe them nearly £2000 for a 6 month period Jul 2018- Jan this year claiming we have used about…
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negative credit Thames Water
I have just been informed by Thames Water that they have been giving me negative credit whenever I've been late paying a bill. They have overcharged me several times, they pester me all the time yet I always pay my bill, sometimes I have simply contested what they say I owe. I was not informed that they would contact…
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Energy club
sorry wrong section
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Landlord changed water bill to my name and debt collectors after me
Hello, I'm wondering if anyone could help me? I moved out of a property one year ago (June 2018) in which all the bills were included in our rent. I have just got a letter from Adventis addressed to me and one of the other people who I lived with in this property. It states they've been requested to find me by Severn Trent…
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home shift opened an account with Thames water without my knowledge or consent
My partner and I moved into a rental property, on 10th June. After we moved in we both started to receive emails from Homeshift. Which we ignored as we use MSE as our first port of Call when looking for new utilities contracts. On the 17 June my partner received a letter from Thames Water. The letter was informing her that…
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Leeking pipe
Okay here I go tried to contact my landlord over simple mater but dose not reply back. Water leeking fast mode time to time back of block of flats. Tried contacting seven Trent but they can't do any thing because it's a private pipe. It's not my toilet but someone else. Been leeking for about three years at the back on our…
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Water Supply Pipe leak repair issues
A water meter was installed last year at my property. Affinity water allowed me to continue paying fixed bills for the next 2 years after the installation (which I did). Recently, I received a letter from Affinity water that I’m using water as equivalent to a nine person plus household which suggests that I might have a…
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No Outside Stop Tap - Should My Water Co Provide One? (Thread no 2)
My flat doesn't have an external stop tap. The supply pipe for the flat comes from the road, then under the pavement, then under a tarmaced forecourt that I own and then under the threshold of the front door to the inside where there is an internal stop tap under a trap door under door mat. I think it's lead all the way.…
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Moved into newbuild in Aug and no meter
We moved into a newbuild in August last year and was told by the developer that Thames Water would get in touch with us to create an account we are in June now and still haven’t got a bill we went to take the reading and we haven’t actually even got a meter fitted, what do we do? Can we be charged back to August?
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Thameswater trying to charge £600+ even though account is closed!
Hey, Here's the lowdown: I moved from my previous property in October 2018. When trying to get the final bill to close the account I was sent multiple bills up to £500. After a lot of back and forth and TW saying they would send someone to the property to investigate, I was sent a bill for around £30. I paid this and…
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Thames Water confusion
So, we've received a final notice at our address for the previous tenant for £352.91. (We got his permission to open it as we know him). I called Thames to inform them that the person hadn't lived at our address for 2 years and can they check the status of our account. (Weirdly they asked if I had a forwarding address for…
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Land lord is charging for water from HIS leaking pipe
I've had County Court Claim papers for invoices where the land lord has charged me for water from his leaking pipe. He has known about this leak for over 6 months. We have paid for what we have used. However, the land lord has said that our meter is now at the beginning of this leaking pipe (which also serves other…
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Help!
Hi everyone! I’ve had an ongoing issue with southern water since 2014. I split up with my partner and moved out but the water bill was still in my name and the water bills had mounted up. A debt collection agency contacted me in 2016 and told me I owe £266. The amount due was from when I didn’t live there, I explained this…
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bill after debt relief order
on in January 2016 i moved address to my present address, leaving an unpaid water bill of £66. after getting heavily into debt, i was granted a debt relief order in november 2016, to which the above bill was included. last week i recieved a letter with a final bill of £137 from this previous address which they claimed to…
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Excess Water charges - Landlord or Tenant – Who takes the Bill?
Overview of scenario: Dec 2018 - We received a letter from Water Provider outlining that our water usage was unusually high. Please check for leaks. Starting Debt is around £130 on the account. We checked for leaks straight away and could only find a small leak in the bathroom toilet. Unnoticeable to the naked eye. We…
