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Thames Water reading shows 532L a day!
I got an 'estimated' meter reading which indicated I was supposedly going to use 250L per day (since this is apparently what the previous reading 6 months earlier had said, I didn't even notice since the bill was still low at the time). Since I live by myself and am out 5 days a week I rang Thames Water to tell them this…
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Water bill help!
Hi, I would appreciate any advice regarding a very high water bill. I moved into a rented 1 bedroom flat on 31/05/19 as a single tenant, and didn't submit a water meter reading when moving in because I couldn't find the meter. I didn't think much of it, until today. Today, I received a bill for £537 for the period…
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Anglian Water - Standard, Watersure or Aquaplus
Good Morning, I am trying to calculate which tariff we would be better on for Anglian Water but finding it a bit daunting. We are currently on Watersure. Could someone please advise on if we would be better on a different one, thanks in advance.. Date Meter Reading Type Usage (m3) Average Daily Usage (m3) Trend 27 Jan…
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Water meter fitted but bills still high
When i moved into my flat-within a complex-Severn Trent quoted me roughly £30 pcm for water,my friend thought that was very high.I explained to ST that i had no washing machine-we have a communal area for that-so my water use would be pretty low.They fitted a water meter and said I`d only pay for what I use,if this is the…
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Water bill has increased after moving house
Hi All, I'm hoping someone can help me! I moved house in June 2019. In my previous house my water bills were £24 a month. In my new house my bills are £44 a month. I am on a water meter and with United utilities. My water usage varies from 250-350L a day. I have fixed a dripping tap and an over filling toilet but the usage…
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New home, nearly£200 monthly water bill!!
I've moved into a new home in the last few months to discover my new water bill is now £195 a month. South West Water say it's based on Rateable Value. I've asked for a meter and they're coming next week to take a look. Neighbors say person before wasn't able to get one due to access. My neighbours all pay less, around£109…
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Thames Water Changed Account Number
Has anyone else had an email from Thames Water telling them to re register their account because they've been given a new account number? If so, do you need to put your bank details again to st up a Direct Debit?
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Thames water smart meter but no readings
I had a digital water meter fitted outside of my property. During the install i had long conversations with the Thames water installer, saying how its all automatic and I can get readings on the online account the next day. He also said theyre great because if tgere is a leak inside the property then thames water will be…
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Extortionate water bill
I have recently moved into my first house in Cardiff. Previously I lived in a flat with water bills paid as part of the rent, so this is my first experience with paying water bills. I got in touch with Welsh Water to set up an account with them and they have come back with our bill. £79.90 a month. Two people live in the…
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Water repair rip off
Severn Trent carried out a repair to a pipe on a joint supply. They deny the pipe is theirs because it is on private land; however, after the stop !!!! on the main road there is another which they admit they own a few feet from this pipe as it enters the house. From that point on the pipe is clearly the responsibility of…
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Wrong meter
Hi I need some advice. United utilities have been charging me for someone else's water due to there engineer marking the meters they installed in the flats I live in to the wrong people. I've been charged 112 units over (112,000 litres of water + the equivalent of wastewater). This resulted in me receiving a huge Bill's…
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No Water Supply since death in the family
One of my family members died in 2013 and the Water into the property was turned off. The property does not have a meter. Yet. I am in the process of trying get this sorted. However, we have been buying water in as all the Stop Taps are stuck in closed position. I ended up.calling out Thames Water and one of their…
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Crazy charges
I have my yearly water bill I own my home and I have to pay sewerage to local housing authority. There is a restrictive Covenant, but the are now charging £1700.00 per annum. HELP, how do I fight this? Thx Sue
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Claim money back
Does anyone know how I claim back from united utilities?. I have been getting Bill's for £197 for 4 months water and £220 - £230 for 6 months. I live in a 1 bed flat on my own. I thought it was my water usage but someone told me that's way to much for a single person in this type of property. So I decided to find out my…
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FAQ's & Useful Links
Ofwat Water regulator, England & Wales Consumer Council for Water Representing water customers in England & Wales DEFRA Responsible for all aspects of water in England Drinking Water Inspectorate "Guardians of drinking water quality". Water Industry Commission for Scotland SEERAD Scottish Executive Environment & Rural…
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Anglian Water Surface Water Rebate
Dear All I own a property in which surface water drains into a soakway. In 2007 I applied for, and obtained, a small annual rebate from my water company - Anglian Water - because they do not take surface water away via a sewer. I recently found out that the water companies are now backdating surface water rebates six years…
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Anglian Water Single Person Discount
I've been told that if you ring up you water company, you can get a single person discount. One of my friends said he had done It a few years ago, though I'm not sure who his provider was at the time. Anyone with Anglian Water and know if this is the case?
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Water not charged for during renovation, will it be back dated
Hi I contacted the water supplier to a property I inherited to advise of name change etc, they told me on more than 1 occasion that as the property is under renovation and no-one is actively living there they cannot charge for water supply or standing charge...I said I didn't think this was right as we would be using water…
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Shared supply pipe issue
Hi all, I have a shared supply pipe which enters my terraced property. Doing some renovation works, my builder accidentally bent a pipe in the garden (which I was not aware was even there) , I came to the realisation that the pipe was linked to 3 of my neighbours whom were without water when that happened! Having the…
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New Supply Pipe Installation
Hi all! So, I'm having a new water supply pipe installed to my property to stop using the shared supply pipe we currently have with the neighbours. I've contacted Thames Water and paid over 1k to get this started. How it works, is that they only connect the pipe from the roads main supply pipe to the boundary of my…
