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Inconsistent water usage
Up until last summer our water usage has always averaged out at about 250 litres of water per day over a six month period, for a number of years. Last summer our bill for the previous six months averaged out at 350 litres of water per day. We were (frugal family of 4) horrified and checked everywhere for leaks. We…
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Found out we are being overcharged for water and they will not help us
Hi - we recently questioned our water bill as it has shot up again this year and will be £63 per month from £55. I asked our neighbour who is in a carbon copy of our house and they are only paying £42 per month! We were shocked to hear this as our RV should be the same and we certainly shouldnt be paying £12 more than them…
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Huge first water bill
Hi all, We moved into our rented house at the start of August. We have recently found out and been billed for £600 in addition to the £31 monthly direct debits we paid. After much investigating the problem was discovered to be an internal valve in our hot water tank, it wasn't shutting off when full and constantly…
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Get a rebate on your sewerage rates charges
Here's a good one. Did you know that if your house's rainwater pipes are not connected to any sewer (i.e. only to a ground water soakaway) you can get a rate reduction on the waste discharge part of your water rates. Thames Water automatically assume you are connected to their system and charge you for processing rainwater…
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Is £190 a reasonable charge to unblock a sink?
Hi all, I had an issue with a clogged sink due to a build up of fat and grease so my property management agency arranged for the unblocking work. As it could well be partly my fault they say the landlord cannot cover the cost, fair enough. They sent me the invoice the other day which has a ~£160 standard charge for the…
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Southern Water Not Accepting Meter Read
Hi I'm with Southern Water and my payment system is pay on receipt of bill after southern take their meter reads every six months. I prefer to submit my own meter reads on a monthly basis to spread out the cost and to allow me to pay bills on what I actually use. I have considered using direct debit and payment cards but I…
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Water leak - who pays?
In 2014 I asked for a meter to be fitted to my flat as I figured it would be cheaper and also better for the environment. All has gone OK until Friday when I received an updated bill. I now have to pay £44 a month rather than £26 a month - I am a single person working full time, living alone. I did all the meter checks…
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Water Deregulation - Small Businesses
Not sure if I'm allowed to ask for advice for a small business here or whether you only cover domestic. so please delete if not allowed. I understand from 2017, water is now partially deregulated, and a small business can now switch water suppliers just like everyone can switch gas and electricity? (but domestic users…
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high water bill
hi our water bill was alarmingly high. We are 4. Water bill was £525 for 6 months. Fresh water £288 n waste water £237. 3 months back united utilities sent us a letter that you are using excessive water. We didnt bother about it. But recently got a bill and I contacted united utilities n they also think 4 members should…
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Not paying for water
Hi all, Basically me and my partner moved into a new build July 2017 since then we have received no water bills, I thought it might be annual so waiting and then called them when I received nothing. They informed me that a meter was mistakenly not fitted to the property after abit of research. I was worried I’d receive a…
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No water bill but still have supply?
Hi, A friend of mine moved into a new build flat 2 years ago. She's received a few letters from the water company addressed to The Occupier, saying they think she might need a water account as she's using the water. She has let these pile up but still hasn't received a bill, but is still receiving water. Why hasn't the…
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Septic tank emptying
Hiya, hoping someone can help. We are a family of 5 (2 children in nappies) in 1 cottage and the property next door is a family of 2. We share a septic tank with our next door neighbours, they had it emptied last week and put a note through the door saying we owe £100. I really don’t think it’s fair for us to pay the full…
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Water bills (lack of)
I moved into a property in May 2018 and since then haven't received a water bill as my property is a new build and they haven't been able to figure out how much water each flat is using!! I'm moving out soon, and wondered if I'll be liable for water used when I leave even though they haven't presented me with a bill. A bit…
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Water discount with Wessex Water???
Hi! I hope someone can help?! My dad is 84 and lives on his own and Wessex Water are charging him a whopping £93 a month (unmetered). Last year it was £83! He is convinced that many years ago there was some cap/discount when Wessex Water came in which was related to either the RV or the local authority. I have no idea…
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Moving back to unmetered suply
I read that I can change back to un-metered water supply if I change my mind withing 2 years. I have just read a document produced by Southern Water, which states: 'If you have a meter fitted under our free meter option, you will not able to change back to unmetered charges at a later date.' Can they enforce this if I was…
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Thames Water Refunds
Given that Thames Water are required to pay out £65million in compensation for leaks that cover a period starting in 2015, are former customers who have moved home since 2015 and now have their supply from another company entitled to any of the compensation, given that they were customers during part of the period involved?
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Thames water refuse to fit a metre even though I have no access to the metre on someone else’s land
Long story short. We moved in to a new build barn conversion on a farm, our metre is on someone else’s property which we have no way of accessing. I called in October and I was told by TW that they would be in touch 6-8weeks to install our own water metre free of charge and we wouldn’t be charged for the water we had used…
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Southern Water overcharging
Hi everyone and a happy healthy new year to you all My son lives in a one bedroom flat, he is a builder who leaves home approx 7 am and gets home anywhere between 6 and 7 every evening maybe a little earlier in the winter. Since 2016 when he moved into the flat the water bills have been really high Southern Water agreeing…
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Used up my water supply pipe leak allowance, what can I do if it leaks again?
My water supply pipe has caused lots of problems. I've has 2 leaks and been given an allowance by South West water. Reading through their blurb, if it leaks again, I have to pay. I've had the pipe replaced but there's still the chance it could leak in the future. The bill could be astronomical. What are my options? I'd…
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Gas meter
Smart meter fitted last January. I noticed that it did not appear to be reading and informed energy company in April. Got a reply that they assured me it was working. I now have a request to have meter replaced and that a bill will be generated using historical readings. We have been using a log burner mostly for heating…
