Thames Water price increase

We were paying £ 19 a month for 2 people in a 3 bed house. TW puts my bill up to £25 a month without telling me. That’s almost a third price increase ! No extra people in the house no extra wate being used. I had to find this out by casually looking at our bank statement online.  So I rang them up & they were surprised I wasn’t happy with the new contract! I said if you are going to change my bill / contract have the decency to let me know.  They didn’t apologise but did put my bill back to the old contract.


  • freesha
    freesha Posts: 341
    First Anniversary First Post Name Dropper
    It's not a contract, FYI - if you're on a meter then you'll be charges what you're using, that's it.
  • Hasbeen
    Hasbeen Posts: 4,404
    First Anniversary Photogenic Name Dropper First Post
    If on a meter and no readings supplied would be an estimate they have done.

    Do you have a meter?

    The world is not ruined by the wickedness of the wicked, but by the weakness of the good. Napoleon
  • pokora
    pokora Posts: 189
    First Anniversary Name Dropper First Post
    Send at least monthly readings to avoid the estimate. I have a smart meter that doesn't work and I have to send reading by myself.
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